Sr. Developer - Automation N
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description
Inviting applications for the role of lead Consultant QA (Contact Center & Agentic Application Testing) We are looking for a seasoned QA lead Consultant with deep expertise in Amazon Connect and AI-driven (Agentic) applications. This role will lead quality engineering efforts for cloud-based contact center solutions and autonomous conversational systems ensuring seamless customer experience scalability and reliability. Responsibilities: - Define and drive QA strategy for Amazon Connect implementations and AI-driven systems - Collaborate with stakeholders (Product Dev Ops Business) to align testing with business goals - Validate end-to-end call flows within Amazon Connect (inbound/outbound) - Test IVR workflows using Contact Flows Lambda integrations and routing profiles - Validate integrations with AWS services like AWS Lambda Amazon Lex and Amazon Cloud Watch - Perform testing of: - Call routing queue management and agent assignment - Agent workspace (CCP Contact Control Panel) - Omni-channel support (voice chat tasks) - Validate CRM integrations (Salesforce Service Now etc.) - Design QA strategies for AI-powered agents (chatbots voice bots) - Test conversational flows built on Amazon Lex or other LLM frameworks - Perform prompt testing and LLM evaluation (hallucination bias fallback scenarios) - Validate human-in-the-loop and escalation workflows - Conduct load and stress testing for concurrent calls and chat sessions - Validate system performance under peak traffic and failover scenarios - Monitor logs and metrics using Amazon Cloud Watch
Qualifications
Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering
Certifications
AZ-204: Microsoft Azure Developer Associate - MicrosoftMicrosoft, BUILD - DIGITAL MARKETING - GenpactGenpact, ISTQB Certified Tester - International Society for Technology in Education (ISTE)International Society for Technology in Education (ISTE), Microsoft Certified: Power Platform App Maker Associate - MicrosoftMicrosoft, Oracle Certified Professional, Java SE 8 Programmer I - OracleOracle
Required Skills
Agile Methodology, Client Relations, Collaboration Tools, Cora APFlow, Design Thinking, Executive Presence, Inclusion, Personal Effectiveness, Storytelling
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
Automation N
Remote Type -
Office
Work Shift -
Flex Time (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
