Kothrud Pune Maharashtra Customer service representative Jobs – 115 Open Jobs Today

Customer Success Associate
Outmarch —Pune, Maharashtra
- Up to ₹4,00,000 a year
- Full-time
- Customer service
- Analysis skills
- Bachelor's degree
Quick apply
23h
Customer Care Associate
Shoppers stop —Aundh, Pune, Maharashtra
- ₹15,000 - ₹20,000 a month
- Part-time
- Customer service
- English
- Bachelor's degree
- Health insurance
Quick apply
Customer Support Representative
Radiant IT Services Pvt. Ltd. —Kharadi, Pune, Maharashtra
- ₹22,000 - ₹40,000 a month
- Full-time
- Customer service
- English
- 12th Pass
- Commuter assistance
- Health insurance
Quick apply
Customer Service Representative (CSR)
Green Era Agri World —Pune, Maharashtra
- English
- Bachelor's degree
- Communication skills
Customer Support Associate
Infinity data Technologies Pvt Ltd —Pune, Maharashtra
- ₹20,000 - ₹40,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
Customer Support Representative
Accoona IT —Viman Nagar, Pune, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- English
- In-person
- Communication skills
- Health insurance
Quick apply
International Customer Service Advisor
International voice and chat process —Pune, Maharashtra
- ₹11,069.25 - ₹34,376.39 a month
- Full-time
- In-person
- Health insurance
- Paid sick time
Quick apply
Customer Support Associate
MG Consulting Private Limited —Pune, Maharashtra
- ₹20,363.43 - ₹34,145.53 a month
- Full-time
- English
- Bachelor's degree
- Computer skills
- Commuter assistance
Quick apply
6d
Sales & Customer Support Representative
Eka Pak Global (India) Pvt Ltd —Baner, Pune, Maharashtra
- ₹2,00,000 - ₹3,00,000 a year
- Email
- Sales
- Customer service
- English
- Health insurance
- Paid time off
Quick apply
Representative II, BPS Client Service & Support
FIS Global —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Master's degree
- Financial services
Customer Associate
Reegal Industries —Moshi, Pune, Maharashtra
- ₹19,368.29 - ₹34,169.58 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
- Paid sick time
Quick apply
Customer Order Management Representative - Level III
Cummins Inc. —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Customer Care Executive
Credence Resource Management —Pune, Maharashtra
- ₹20,000 - ₹45,000 a month
- Full-time
- Customer service
- English
- Master's degree
- Health insurance
Quick apply
1d
Sr. Customer Service Executive - Network Operations & Support
Tata Communications —Pune, Maharashtra
- Full-time
- English
- Computer networking
9d
Jr Customer Service Executive - Network Operations & Support
Tata Communications —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Scripting
- Agile
Customer Service
Home First India —Pune, Maharashtra
- Master's degree
- Bachelor's degree
Customer Representative
Snark Power Private Limited, —Lonikand, Pune, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- Engineering
- Microsoft Office
- Analysis skills
Quick apply
8d
Customer Support Associate
Accoona IT —Viman Nagar, Pune, Maharashtra
- ₹20,000 - ₹35,000 a month
- Full-time
- English
- In-person
- Communication skills
- Health insurance
Quick apply
Office Coordinator – Purchase & Customer Support
APAD Tools and Engineering Solutions Pvt Ltd —Pimpri, Pune, Maharashtra
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
Quick apply
RCM Customer Service Agent
Veradigm —Pune, Maharashtra
- Full-time
- Customer service

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Customer Success Associate

Outmarch
Pune, Maharashtra

Quick apply

Job details

Full-time
Up to ₹4,00,000 a year
23 hours ago

Qualifications

Customer service
Analysis skills
Bachelor's degree
B2B
Customer support
Account management
Leadership
Communication skills
Time management

Full job description

Job Summary
Outmarch is a fast-growing retail startup searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. We’re specifically looking for a customer success specialist who will roll up their sleeves and lead a team from inside the trenches.

As a key member of our leadership team, you will help craft the company’s customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships.

Objectives of this Role:

Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.
Maintain and develop customer success strategies and best practices, as well as customer support content.
Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learning.
Maintain existing customer success metrics and data as directed.

Responsibilities: Owns the overall relationship with customers.

Builds relationships with customers to become a trusted advisor, oversee adoption of Outmarch products and services, and continually promote best practices.
Accelerate the contract renewal process and ensure customer satisfaction.
Manage customer onboarding process.
Own the quality of product and provide feedback to the development team.
Build test plans to ensure product test coverage.
Help troubleshoot product issues.
Create and update Customer Success Playbooks.
Actively monitor implementation success, identify areas for improvement, and strategize with leadership and cross functional teams advocating for the customer.
Accurately maintain a forecast of renewals and a dashboard of customer status.
Answers, evaluates and prioritizes incoming telephone & email requests.
Resolve conflicts and provide solutions to customers promptly.
Assist in driving cross-departmental resolution handling to prevent larger issues.
Collaborates with sales staff to ensure growth attainment and increased footprint.
Work with marketing and sales staff to gather data elements for sales enablement content.

Qualifications:

Bachelor’s degree
1+ years prior experience in renewals, account management, customer success, or another client-facing role in a software company, preferably Software as a Service (SaaS)`
Strong oral and written communication skills.
Strong leadership skills
Ability to handle a heavy workload and multiple projects with frequent interruptions.
Prior experience communicating and strategizing with stakeholder level primary contacts.
Must be comfortable working in a fast-growing startup SaaS environment.
Experience working with cross-functional teams (e.g. Sales, Engineering, Marketing, Services)
Strong attention to detail and time management

Why you should apply: A great team-oriented environment.

The freedom to be creative and make a difference.
As a key member of the team, you will directly help shape the future of retail solutions.
You will be surrounded by passionate entrepreneurs who have lots of experience in solving real-world problems! We’re a small, tight-knit team doing big things.
We value the curiosity to learn more, and the ability to solve hard problems. We reward innovation, creativity, initiative, and teamwork

Job Type: Full-time

Pay: Up to ₹400,000.00 per year

Application Question(s):

This is an in-office role based in Nal Stop, Karve Nagar, Pune. Are you willing to commute to the office ? We work 5 days a week - Monday to Friday.

Experience:

customer success: 1 year (Required)
B2B: 1 year (Required)

Location:

Pune, Maharashtra (Required)

Work Location: In person

Quick apply

Refine Your Search

customer service representative jobs in kothrud pune maharashtra

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