Uttar Pradesh Call center manager Jobs – 69 Open Jobs Today

Quality Assurance Manager
TELUS Digital —Noida, Uttar Pradesh
- Finance
- Analysis skills
- Presentation skills
Systems Integration Senior Specialist - VDI
NTT Ltd —Noida, Uttar Pradesh
- Rotational shift
- Azure
- English
- Windows
Senior Manager, EU Hub
Cencora —Noida, Uttar Pradesh
- Full-time
- Bachelor's degree
- Quality control
- Leadership
Senior Engineer, Customer Experience
Landis+Gyr —Noida, Uttar Pradesh
- Oracle
- Customer service
- Engineering
3d
Regulatory Affairs Manager/Senior Manager-(EP)
Cencora —Noida, Uttar Pradesh
- Full-time
- Bachelor's degree
- Leadership
- Communication skills
Sr Product Designer, Firefly Enterprise
Adobe —Noida, Uttar Pradesh
- Full-time
- AI
Systems Integration Specialist-VDI
NTT Ltd —Noida, Uttar Pradesh
- Rotational shift
- Azure
- English
- Windows
Manager – Finance & Accounting AI
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Microsoft Access
- Computer Science
- English
Quick apply
Project Lead Engineer-PPC/MPPC Controls-Solar-BESS-Wind-Hybrid
Emerson —Noida, Uttar Pradesh
- Full-time
- Up to 50% travel
- Engineering
- Java
- Health insurance
Systems Integration Specialist Advisor
NTT Ltd —Noida, Uttar Pradesh
- Rotational shift
- Azure
- English
- Windows
Systems Integration Advisor
NTT Ltd —Noida, Uttar Pradesh
- Rotational shift
- Azure
- English
- Windows
Lead Engineer-PPC/MPPC Controls-Solar-BESS-Wind
Emerson —Noida, Uttar Pradesh
- Full-time
- Engineering
- Java
- SQL
- Health insurance
Project Manager
Emerson —Noida, Uttar Pradesh
- Full-time
- PMP
- English
- Master's degree
- Health insurance
Regulatory Affairs Manager / Senior Manager – EU Hub
Cencora —Noida, Uttar Pradesh
- Full-time
- Bachelor's degree
- Quality control
- Leadership
Guidewire Practice Leader
Coforge Ltd. —Greater Noida, Uttar Pradesh
- Full-time
- Sales
- Java
- Travel
Systems Integration Advisor-VDI
NTT Ltd —Noida, Uttar Pradesh
- Rotational shift
- Azure
- English
- Windows
Solution Architect
Ericsson —Noida, Uttar Pradesh
- Rotational shift
- B.Sc
- DevOps
- Master's degree
9d
Linux/UNIX Lead Engineer
NTT Ltd —Noida, Uttar Pradesh
- Azure
- Oracle
- AWS
Tele Caller Executive
Zebra TechnoSys —Shipra Sun City, Ghaziabad, Uttar Pradesh
- ₹10,000 - ₹15,000 a month
- Full-time
- Microsoft Excel
- Microsoft Office
- 12th Pass
Quick apply
Gas Turbine Controls Engineer
Emerson —Noida, Uttar Pradesh
- Full-time
- English
- Master's degree
- Electrical experience
- Health insurance
7d

I want to receive the latest job alerts for call center manager in uttar pradesh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center manager jobs near uttar pradesh

Systems Integration Specialist jobs in Noida, Uttar Pradesh

Quality Assurance Manager jobs in Noida, Uttar Pradesh

Solution Architect jobs in Noida, Uttar Pradesh

Hub Manager jobs in Noida, Uttar Pradesh

Lead Engineer jobs in Noida, Uttar Pradesh

Customer Experience Specialist jobs in Noida, Uttar Pradesh

Project Manager jobs in Noida, Uttar Pradesh

Senior jobs in Hosur, Tamil Nadu

Product Management Intern jobs in Noida, Uttar Pradesh

Senior Product Designer jobs in Pune, Maharashtra

Senior Product Designer jobs in Remote

Systems Administrator, Senior jobs in Hosur, Tamil Nadu

Senior Product Designer jobs in Hyderabad, Telangana

Systems Integration Specialist jobs in Karnataka

Systems Administrator, Senior jobs in Vellore, Tamil Nadu

Systems Integration Specialist jobs in Mumbai, Maharashtra

Systems Integration Specialist jobs in Maharashtra

Quality Assurance Manager jobs in Madhya Pradesh

Quality Assurance Manager jobs in Kalyan, Maharashtra

Quality Assurance Manager jobs in Hyderabad, Telangana

Quality Assurance Manager

TELUS Digital -
Noida, Uttar Pradesh

Apply Now

Job details

Qualifications

Six Sigma Certification
Call center
Finance
Analysis skills
Quality assurance
Presentation skills
Bachelor's degree
Business Administration
Leadership
Communication skills

Full job description

Description

Qualifications:

Experience: Minimum 1-2 years of direct people leadership experience in a management as Quality Manager
Industry Knowledge: Deep understanding of call center operations, financial services products, and regulatory frameworks governing the industry. Familiarity with best practices in quality assurance and customer experience management.
Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and draw actionable insights to inform decision-making and strategy development.
Communication Skills: Excellent communication and presentation skills, with the ability to articulate complex ideas clearly and effectively to diverse audiences, including senior executives and frontline staff.
Leadership Abilities: Effective leadership skills with the ability to inspire and motivate cross-functional teams towards common quality objectives. Proven ability to drive change and influence stakeholders at all levels of the organization.
Adaptability: Flexibility to work in a dynamic and fast-paced environment, with the agility to adapt to changing priorities and business requirements. Ability to work cross-functionally in a global, multicultural environment and ability to travel.
Education: A bachelor's degree in business administration, finance, or a related field is typically required. Additional certifications in quality management or relevant areas such as Six Sigma or Lean Management are advantageous.
Not on any Active hints
last MI to be Achieving and above

Responsibilities:

Monitoring Quality Metrics: Regularly monitor and analyze key performance indicators (KPIs) such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), First Call Resolution (FCR), and others relevant to the finance services program.
Quality Assurance Processes: Monitor and manage a robust quality assurance framework, with processes and procedures tailored to the specific requirements of each LOB and region.
Performance Reporting: Generate comprehensive reports on quality performance, trends, and areas for improvement. Present findings to senior management and stakeholders, highlighting successes and recommending actionable insights to enhance service delivery.
Training and Coaching: Collaborate with training teams to identify skill gaps and develop training modules focused on improving customer service quality. Provide regular coaching and feedback sessions to direct reports (QA Team Leaders) to enhance their performance and adherence to quality standards.
Root Cause Analysis: Conduct root cause analysis on quality issues and customer complaints to identify underlying problems or systemic issues. Work closely with operational teams to implement corrective actions and preventive measures.
Process Improvement: Continuously assess and refine existing processes and workflows to optimize efficiency and customer satisfaction. Propose and implement innovative solutions to address emerging challenges and capitalize on opportunities for improvement.
Cross-functional Collaboration: Foster strong relationships with stakeholders across different functions, including Operations, Training, WFM. Collaborate closely with these teams to ensure alignment of quality initiatives with overall business objectives

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Apply Now

Refine Your Search

call center manager jobs in uttar pradesh

Quality Assurance Manager

Systems Integration Senior Specialist - VDI

Senior Manager, EU Hub

Senior Engineer, Customer Experience

Regulatory Affairs Manager/Senior Manager-(EP)

Sr Product Designer, Firefly Enterprise

Systems Integration Specialist-VDI

Manager – Finance & Accounting AI

Project Lead Engineer-PPC/MPPC Controls-Solar-BESS-Wind-Hybrid

Systems Integration Specialist Advisor

Systems Integration Advisor

Lead Engineer-PPC/MPPC Controls-Solar-BESS-Wind

Project Manager

Regulatory Affairs Manager / Senior Manager – EU Hub

Guidewire Practice Leader

Systems Integration Advisor-VDI

Solution Architect

Linux/UNIX Lead Engineer

Tele Caller Executive

Gas Turbine Controls Engineer

I want to receive the latest job alerts for call center manager in uttar pradesh

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected