ISP India Private Limited
Position: ServiceNow Developer
Are you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious?
Are you always solving?
Then we’d like to meet you and bet you’d like to meet us.
Ashland has an exciting opportunity for a ServiceNow Developer to join our ServiceNow Platform Team at our Hyderabad office. This is a very visible, significant role within the Company and the Information Technology function. This position will report to the Manager of ServiceNow Development .
Job Description
We are seeking a passionate and motivated ServiceNow Developer with hands‑on experience on platform development, who is enthusiastic about building, enhancing, and optimizing solutions across ServiceNow platform. The ideal candidate shall have strong interest in continuously learning ServiceNow capabilities and applying best practices across ITSM processes.
The ServiceNow Developer is responsible for:
- Develop and configure ServiceNow solutions using best practices (e.g., client/server scripting, UI policies, business rules, flows, and data policies).
- Build and enhance ITSM flows and catalog items for Incident, Service Request, and Change processes.
- Implement and maintain Knowledge Management and related publishing/approval workflows.
- Configure and optimize SLA definitions , schedules, escalations, and breach handling.
- Design and implement REST API integrations (inbound/outbound), including authentication models (OAuth, basic, token-based) and error handling.
- Develop automation solutions using Orchestration capabilities (e.g., workflow/flow-based task execution) to reduce manual effort and improve operational efficiency.
- Configure and maintain CMDB classes, relationships, and data quality controls (normalization, reconciliation, lifecycle governance).
- Participate in ServiceNow Platform Upgrades (Clone/upgrade planning, regression testing, validations, remediation of customizations).
- Configure and enhance Service Operations Workspace to improve agent productivity and operational visibility.
- Contribute to Virtual Agent topic development, conversation flow, and integration with knowledge and ITSM processes.
- Build and maintain operational dashboards, reports, and KPIs using Dashboards and Platform Analytics .
- Work closely with process owners, architects, and stakeholders to translate requirements into scalable solutions .
- Provide production support, root cause analysis , defect fixes , and continuous enhancements .
- ServiceNow Portal development to create intuitive and user‑friendly experiences.
- Hands‑on experience with MID Server installation, configuration, and troubleshooting.
Education/Experience:
- Any Graduation.
- Minimum 3 - 5 years of relevant experience as a ServiceNow Developer.
- Service Side Scripting - experience in writing and maintaining (Business Rules (before, after, async), Script Includes (global and scoped, reusable APIs), Scheduled Jobs and Background Scripts (for data fixes and bulk updates).
- Client-Side Scripting – experience in writing and maintaining (Client Scripts (onload, onChange, onSubmit), UI Policies, UI Actions.
- Solid understanding of ServiceNow scripting APIs (GlideRecord, GlideSystem, GlideAjax, GlideAggregate, GlideDate, GlideDateTime, etc).
- Ability to design efficient, reusable, and maintainable scripts following ServiceNow best practices.
Good to have certifications such as CSA (Certified System Administrator) and CAD (Certified Application Developer)
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Soft Skills:
- Communication and Interpersonal skills
- Problem Solving ability
- Willingness to Learn and Adapt
- Teamwork and Collaboration
In more than 100 countries, the people of Ashland LLC. (NYSE: ASH) provide the specialty chemicals, technologies and insights to help customers create new and improved products for today and sustainable solutions for tomorrow. Our chemistry is at work every day in a wide variety of markets and applications, including architectural coatings, automotive, construction, energy, personal care and pharmaceutical. Visit www.ashland.com to see the innovations we offer.
At Ashland our vision is to be a leading, global specialty chemicals company whose inspired and engaged employees add value to all we touch. In fact our people, employees, customers and vendors define who we are. They are the driving force behind everything we do.
Not only do we value our customers but we value our employees, and we work to offer them a dynamic and challenging environment. We hold ourselves to high standards at Ashland, and we value integrity and honesty.
Ashland has a history of attracting the best people and keeping them. The reasons are simple: industry competitive salary and benefits, pay-for-performance incentive plans and a diverse work environment where employees feel challenged and valued. People come to Ashland and stay. As a growing Fortune 500 specialty chemicals company, we offer opportunities for development and advancement throughout our global organization. Our values define who we are and what we care about as a company. If you are looking for a relationship with a company instead of simply a job, this may be a great fit.
Ashland is proud to be an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Gender Identity/Sexual Orientation.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. NOTE: We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have a signed recruiting agreement in place to fill a specific position.
