Operations Head / Operations Manager – Immigration Consultancy
- Job Title: Operations Head / Operations Manager
- Location: Mohali, Punjab
- Employment Type: Full-Time
- Industry: Immigration & Visa Consultancy
Job Overview
We are seeking a highly organized, results-driven, and experienced Operations Head / Operations Manager to lead and oversee the day-to-day operations of our immigration consultancy. The ideal candidate will be responsible for ensuring operational excellence, team productivity, process compliance, client satisfaction, and overall business efficiency.
This role requires a strategic thinker with strong leadership abilities who can manage multiple departments, streamline workflows, monitor performance metrics, and contribute to the organization's growth objectives.
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Key Responsibilities
Oversee the daily operations of the immigration consultancy and ensure smooth business functioning.
Develop, implement, and optimize operational processes, policies, and SOPs.
Monitor workflow efficiency and ensure timely processing of immigration applications and client services.
Identify operational bottlenecks and implement corrective measures.
- Team Leadership & Management:
Lead, supervise, and mentor counselors, case processing teams, sales executives, documentation officers, and administrative staff.
Set departmental KPI's and performance targets.
Conduct regular performance reviews and provide coaching and development opportunities.
Foster a culture of accountability, professionalism, and continuous improvement.
- Compliance & Quality Assurance:
Ensure compliance with company policies, legal regulations, and immigration industry standards.
Monitor documentation accuracy and application quality.
Implement quality control mechanisms to minimize errors and improve success rates.
- Client Relationship Management:
Ensure exceptional client service and timely resolution of escalated concerns.
Monitor client satisfaction levels and implement strategies for service enhancement.
Coordinate with clients, overseas partners, educational institutions, and relevant stakeholders when required.
- Business Development Support:
Collaborate with senior management to achieve business growth objectives.
Analyze operational data and generate reports to support strategic decision-making.
Assist in planning and executing expansion strategies, new service launches, and operational initiatives.
- Administrative Oversight:
Monitor operations thoroughly and resource utilization.
Ensure efficient allocation of manpower and company resources.
Coordinate with HR, accounts, and management for smooth organizational functioning.
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Requirements
Bachelor's Degree required.
+2 will work if candidate has prior experience.
Minimum 2 years of experience in operations management.
At least 2 years of leadership experience in Immigration Consultancy, Education Consultancy, Visa Services, Overseas Education, or a related service industry.
Proven track record of managing teams and improving operational performance.
Strong leadership and people-management skills.
Excellent communication and interpersonal abilities.
Exceptional organizational and problem-solving capabilities.
Ability to manage multiple departments and priorities simultaneously.
Strong analytical and reporting skills.
Proficiency in CRM systems, Microsoft Office Suite, and operational reporting tools.
Sound understanding of immigration and visa processing workflows is highly preferred.
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What We Offer
Competitive salary package based on experience and performance.
Performance-based incentives and growth opportunities.
Leadership role with significant decision-making authority.
Professional development and career advancement opportunities.
Dynamic and collaborative work environment.
Opportunity to contribute to the growth of a rapidly expanding immigration consultancy.
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Preferred Candidate Profile
Highly motivated and target-oriented professional.
Strong decision-making and leadership capabilities.
Ability to thrive in a fast-paced environment.
High level of integrity, professionalism, and accountability.
Customer-centric mindset with a focus on operational excellence.
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How to Apply
Interested candidates are invited to submit their updated resume along with a brief cover letter highlighting their relevant experience in operations management and the immigration industry.
Application Email: [email protected]
Subject Line: Application for Operations Head / Operations Manager Position
Only shortlisted candidates will be contacted for further evaluation and interviews.
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Join us and play a pivotal role in driving operational excellence and shaping the future growth of our immigration consultancy.
Pay: ₹30,500.00 - ₹40,500.00 per month
Benefits:
- Cell phone reimbursement
- Leave encashment
- Provident Fund
Work Location: In person
