remote technical support Jobs – 47 Open Jobs Today

VMware Senior Technical Support Engineer (NSX)
Spinnaker Support —Remote
- Weekend availability
- Remote
- Oracle
- Software troubleshooting
- Analysis skills
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IT Resource Sales Specialist – US Market
SQUIRREL GROUP —Remote
- ₹2,00,000 - ₹3,00,000 a year
- Full-time
- Remote
- Azure
- Oracle
- Salesforce
- Paid time off
- Paid sick time
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IT Resource Sales Specialist – US Market
SQUIRREL GROUP —Remote
Our remote India operations have been growing successfully for over 2 years, and we are now expanding our team further. Salesforce, ServiceNow, SAP, Oracle ERP.
₹2,00,000 - ₹3,00,000 a year
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VMware Senior Technical Support Engineer (NSX)

Spinnaker Support -
Remote

Quick apply

Job details

Qualifications

Oracle
CCNP
Software troubleshooting
Enterprise Software
Load balancing
SAP
CCNA
cURL
UNIX
Technical support
Firewall
Analysis skills
Network protocols
Computer networking
APIs
VMWare
Linux
vSphere
ESXi
vCenter
VPN

Full job description

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world's most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry's highest-rated provider for third-party software support services for VMware, Oracle, SAP, JD Edwards and Microsoft.

We have an immediate need for an experienced VMware L3 Support Engineer:

The role is fully remote, but the candidate must be based in India
Occasional after hours, weekends and holidays support for urgent customer issues.
Must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues.
Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer's systems.
Work as part of a global team ensuring effective collaboration to help resolve customer issues in a 24x7 follow the sun support model.
Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases.
Provide when requested root cause analysis for technical issues.
Assist with creating and maintaining relevant knowledge articles.
Work with other internal stakeholders as needed to enhance the overall customer experience.
Strong analytical and problem-solving skills
Promote best practise and new methodologies

Role skill requirements:

Minimum 5 years' experience across VMware core technologies at a senior support level.
Experience in handling critical customer situations.
Knowledge of NSX-T Architecture: Understanding Managers, Controllers, Transport Nodes, Edge Nodes, TEPs.
Understanding of Logical Switching & Routing: Segment creation and management, Tier-0 and Tier-1 gateway design
Understanding of Distributed Firewall (DFW) and Gateway Firewall (GFW): Micro-segmentation, Rule creation and optimization and Grouping objects and policies
Understanding of Edge Services: Load balancer configuration, NAT and VPN.
Knowledge of VMware vSphere is mandatory. Hand-on experience on vCenter, ESXi, VM networking and vDS (vSphere Distributed Switch).
Knowledge of Rest API, Curl and Postman is mandatory. Understanding of the HTTP response code, able to craft Rest API call (GET, POST, PUT and DELETE).
Knowledge of Certificates is needed. Understand the concept of Self-signed, CA certificates.
Proficiency on Linux/UNIX is mandatory. Able to navigate the directories and filing system, to use shell commands in a troubleshooting environment.
Proficiency in Networking is mandatory. In-depth understanding of L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, fire walling, load balancers, Security trust zones, Management Networks, VPN and network design
Proficiency in Packet Capture/Wireshark is mandatory. Able to navigate through the complexity of the network virtualization.
Familiarity with systems management concepts, processes and standards (e. g. SNMP); capacity/performance management and tuning; and storage and network management.
Certifications required: Linux: LPIC-1, LPIC-2. Networking: CCNA, CCNP is a plus, VMware: VCP, VCP-NV, VCAP-NV is a plus

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