Vadodara Gujarat Duty manager Jobs – 76 Open Jobs Today

Incident Management Analyst
Paul Mason Consulting India —Vadodara, Gujarat
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
O2C Cash Application Analyst
Xylem —Vadodara, Gujarat
- Full-time
- Microsoft Excel
- English
- Finance
Treasury Analyst - COE
Accelleron —Vadodara, Gujarat
- Full-time
- Microsoft Office
- Finance
- Bachelor's degree
- Health insurance
- Flexible schedule
Human Resources Associate
Marriott International, Inc —Alkapuri, Vadodara, Gujarat
- Full-time
- Hospitality
- 12th Pass
- Supervising experience
4d
Sr Analyst, Business Excellence
Magnit —Vadodara, Gujarat
- Microsoft Excel
- Data analysis skills
- English
- Health insurance
- Paid time off
Piping Designer Level I
Worley —Vadodara, Gujarat
- Engineering
- Diploma
1d
Manufacturing Operations Lead (Enterprise Digital Systems)
Sun Pharmaceutical Industries Ltd —Tandalja, Vadodara, Gujarat
- Master's degree
- Project management
- Bachelor's degree
Sales Manager - East
ITT Inc.-English —Vadodara, Gujarat
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
GET / PGET - Power Electronics Engineer
Xylem —Vadodara, Gujarat
- Full-time
- Laboratory experience
- Master's degree
- Electrical experience
Sales Manager
Crane Worldwide Logistics India Pvt Ltd —Vadodara, Gujarat
- Sales
- Business development
- Bachelor's degree
Recruiter [Automotive/ Manufacturing]
Cielo —Vadodara, Gujarat
- Full-time
- English
- 12th Pass
- Human resources
Quick apply
9d
Manager - R&D Quality GCP QA
Sun Pharmaceutical Industries Ltd —Tandalja, Vadodara, Gujarat
- Master's degree
- Bachelor's degree
- Computer skills
Captain
Tarasuns, A unit of Shree Ram Krupa Enterprise —Vadodara, Gujarat
- ₹15,000 - ₹20,000 a month
- Full-time
- Serving
- Hospitality
- Customer service
- Health insurance
- Food provided
Quick apply
Production and Testing Engineer
Relcon Systems —Vadodara, Gujarat
- ₹18,000 - ₹25,000 a month
- Email
- English
- Microsoft Office
- Analysis skills
- Health insurance
- Life insurance
Quick apply
8d
Manager- Accounts & Finance
AIS InfoSource —Vadodara, Gujarat
- English
- Microsoft Office
- Finance
Customer Support Specialist
Accelleron —Vadodara, Gujarat
- Full-time
- Microsoft Powerpoint
- English
- Microsoft Office
- Health insurance
Manager - 1(IP-Prosecution)
Sun Pharmaceutical Industries Ltd —Tandalja, Vadodara, Gujarat
- Doctoral degree
- Master's degree
- Travel
Environmental, Health & Safety Specialist
WARDWIZARD SOLUTIONS —Vadodara, Gujarat
- Bachelor's degree
- Manufacturing
Cashier
Tarasuns, A unit of Shree Ram Krupa Enterprise —Vadodara, Gujarat
- ₹5,000 - ₹10,000 a month
- Full-time
- Basic math
- No experience needed
- English
- Food provided
- Paid sick time
Quick apply
Assistant Manager – Finance
AIS InfoSource —Vadodara, Gujarat
- Microsoft Excel
- English
- Finance

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Incident Management Analyst

Paul Mason Consulting India -
Vadodara, Gujarat

Quick apply

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
ITIL Certification
Microsoft Excel
Incident management
Microsoft Office
Analysis skills
ITIL
Communication skills

Full job description

Summary of the Job
The Incident Management Analyst is a critical role within the Service Delivery function, responsible for the end-to-end management of incidents throughout their entire lifecycle, irrespective of resolver group. The role ensures that incidents are effectively prioritised, progressed, escalated, and resolved in line with contractual KPIs and SLAs.

The role requires proactive queue management, strong matrix management capability, and clear, confident communication with customers, internal teams, and third-party suppliers. The Incident Management Analyst plays a key role during high-severity and escalated incidents, ensuring focus is maintained, resolution is expedited, and customer confidence is preserved.

This position works closely with Service Delivery Managers, Technical Teams, Service Desk, and external partners to ensure consistent, high-quality service delivery aligned to PMC’s Service Management model.

Key Responsibilities

Manage incidents end-to-end throughout their lifecycle, ensuring timely resolution in line with contractual KPIs and SLAs, regardless of resolver group.
Maintain enhanced focus during high-priority, high-severity, and escalated incidents (e.g. Priority 1, global incidents, client escalations, aged tickets), driving rapid and effective resolution.
Proactively monitor incident queues in real time, taking corrective action through matrix management of internal teams, partners, and third-party suppliers to prevent SLA breaches.
Act as a central point of escalation for incident-related service delivery issues, working closely with Service Delivery Managers to implement remedial actions.
Provide clear, accurate, and timely communication to customers and stakeholders, including impact, progress updates, and next steps, via appropriate channels and the ITSM tool.
Ensure all incidents are accurately logged, updated, and maintained within the ITSM system, with a focus on data quality and process adherence.
Produce and contribute to service reporting, including Management Information and Monthly Service Review presentations, supporting trend analysis and Root Cause Analysis.
Identify and drive continual service improvement opportunities through incident trend analysis, process enhancement, and alignment to ITIL best practices.
Collaborate closely with technical teams to understand root causes and resolutions, enabling effective customer communication and incident reduction.
Support operational governance through attendance at daily service review meetings, customer meetings as required, and by providing cover during peak demand or periods of absence.
Deputise for the Service Delivery Manager when required and undertake additional duties as reasonably assigned.

Skills & Aptitude

Proven experience working within an IT services or managed services environment, managing incidents through to resolution under tight SLA-driven deadlines.
Strong experience managing customer escalations and high-pressure situations with professionalism and control.
Demonstrated ability to matrix manage technical teams and third-party suppliers to achieve timely outcomes.
Strong understanding of ITIL-based Incident Management processes.
Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical stakeholders.
High level of competence with Microsoft Office, particularly Excel, PowerPoint, and Word.
Strong organisational skills with the ability to manage multiple priorities concurrently.

Skills and Experience | Desirable

ITIL Foundation certification.
Experience producing customer-facing service review packs and performance reporting.
Strong analytical skills with the ability to identify trends and improvement opportunities from incident data.
Confident, solution-oriented, and self-motivated approach with a willingness to challenge and improve existing ways of working.

Personal attributes

Strong Communication Skills
Demonstrates a consistently high standard of verbal and written communication, engaging effectively with customers and internal teams at all levels.
Integrity & Transparency
Operates with honesty and openness at all times, including when delivering challenging messages, supported by clear, well-considered action plans.
Strong Work Ethic
Understands the demands of a managed service environment and demonstrates commitment and flexibility, particularly during critical incidents, peak trading periods, or periods of heightened operational pressure.
Self-Motivated & Proactive
Displays high levels of personal drive and accountability, with the energy and focus to deliver excellence through attention to detail, innovation, and the ability to influence and implement change.
Professionalism Under Pressure
Remains calm, composed, and professional in challenging or high-pressure situations, maintaining control and credibility at all times.
Positive & Customer-Focused Mindset
Adopts a positive, solution-oriented approach when working with customers and colleagues, consistently promoting PMC and its values. A constructive attitude is essential to the role.
Team-Oriented
Works collaboratively as part of a wider team, demonstrating behaviours aligned to PMC’s culture and contributing positively to shared goals and outcomes.

Quick apply

Refine Your Search

duty manager jobs in vadodara gujarat

Incident Management Analyst

O2C Cash Application Analyst

Treasury Analyst - COE

Human Resources Associate

Sr Analyst, Business Excellence

Piping Designer Level I

Manufacturing Operations Lead (Enterprise Digital Systems)

Sales Manager - East

GET / PGET - Power Electronics Engineer

Sales Manager

Recruiter [Automotive/ Manufacturing]

Manager - R&D Quality GCP QA

Captain

Production and Testing Engineer

Manager- Accounts & Finance

Customer Support Specialist

Manager - 1(IP-Prosecution)

Environmental, Health & Safety Specialist

Cashier

Assistant Manager – Finance

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