kochi kerala technical support Jobs – 52 Open Jobs Today

Senior Specialist – Technical Support
CLASSIC TECHNOLOGIES AND BUSINESS SOLUTIONS —Kochi, Kerala
- ₹9,00,000 - ₹12,00,000 a year
- Full-time
- Software troubleshooting
- Master's degree
- Databases
Quick apply
9h
System Administrator
Emsyne —Kochi, Kerala
- Software troubleshooting
- Windows
- Linux
1d
Junior Linux System Administrator
Aiderpro Technologies —Kochi, Kerala
- Email
- B.Sc
- English
- Master's degree
IT Sales Support Role
Ewaantech Technologies Pvt. Ltd. —Kochi, Kerala
- ₹26,500 - ₹31,000 a month
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
10d
SR. SERVICE DESK ENGINEER (L2)
Cyncly —Kochi, Kerala
- Full-time
- Computer Science
- Software troubleshooting
- Windows
IT Business Development Representative / Lead Generation Specialist
ConnectIN Jobs Global —Kochi, Kerala
- From ₹6,00,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
Electrical Engineer – Costing, Tendering & Technical Support
LAMOS TECHNOLOGY SOLUTIONS PRIVATE LIMITED —Kochi, Kerala
- Full-time
- AutoCAD
- Microsoft Excel
- English
- Health insurance
Quick apply
Senior Linux System Admin
NdimensionZ —Kochi, Kerala
- Full-time
- DevOps
- English
- Windows
6h
MARKETING SPECIALIST - IT & B2B OUTREACH
iLeaf Solutions —Kochi, Kerala
- Full-time
- Marketing
- Bachelor's degree
- Communication skills
IT Administrator
G3 Renewables —Vyttila, Kochi, Kerala
- ₹25,000 - ₹35,000 a month
- Full-time
- Windows
- In-person
- Health insurance
Quick apply
7h

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Senior Specialist – Technical Support
CLASSIC TECHNOLOGIES AND BUSINESS SOLUTIONS —Kochi, Kerala
Develop and maintain strong client relationships by ensuring responsive support, clear communication, and a customer-focused approach that enhances overall…
₹9,00,000 - ₹12,00,000 a year
Quick apply
9h

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Senior Specialist – Technical Support

CLASSIC TECHNOLOGIES AND BUSINESS SOLUTIONS -
Kochi, Kerala

Quick apply

Job details

Full-time
₹9,00,000 - ₹12,00,000 a year
9 hours ago

Qualifications

Jira
Software troubleshooting
Technical support
Master's degree
Databases
SQL
Digitization
Analysis skills
Bachelor's degree
Team management
Scripting
APIs
Manufacturing
Communication skills
Python
PowerShell

Full job description

About CTeBS

CTeBS (Classic Technologies & Business Solutions) is a technology company building an integrated ecosystem of software products for the fashion manufacturing industry. As a subsidiary of Classic Fashion, one of the leading garment manufacturers, CTeBS builds software products that are first developed, implemented, and matured within Classic Fashion's own manufacturing operations, and subsequently offered to external customers across the industry. This unique model means our products are battle-tested in real production environments before they reach the market, giving us deep domain credibility and a genuine understanding of manufacturing floor challenges.

Role Overview

We are looking for a technically strong Senior Support Engineer to join our Technical Support team. This role involves handling complex customer issues, performing data fixes, and querying live production environments to identify and resolve problems. The ideal candidate is comfortable working hands-on with databases, understands application architecture, and is proactive in preventing recurring issues.

Key Responsibilities

Build and lead a strong technical support team to efficiently manage production support activities for all existing CTEBS products.
Handle end-to-end production support operations including issue analysis, data fixes, bug troubleshooting, dashboard customization, and API development/support.
Create, maintain, and continuously improve Knowledge Base (KB) articles, SOPs, troubleshooting manuals, and support documentation to strengthen support efficiency and knowledge sharing.
Monitor support tickets proactively, prioritize critical business issues, and ensure timely resolution while maintaining high service quality and SLA compliance.
Develop and maintain strong client relationships by ensuring responsive support, clear communication, and a customer-focused approach that enhances overall client satisfaction and trust.
Ensure proper root cause analysis (RCA) is performed for major production issues and implement preventive measures to avoid repeated incidents.
Coordinate closely with Development, Implementation, and Customer Success teams for faster issue resolution and smooth customer operations.
Identify opportunities to automate repetitive support activities, monitoring processes, data validations, and issue tracking mechanisms to improve team productivity and response efficiency.

Required Qualifications

Strong technical troubleshooting and analytical skills.
Hands-on experience in SQL, database troubleshooting, and application/product support.
Experience in handling production support involving data fixes and bug fixes.
Proven experience in team management and handling support operations.
Experience in building and maintaining Knowledge Base documentation and support processes.
Good communication and customer handling skills.

Preferred Skills:

Experience in the garment manufacturing / ERP / shop floor digitization domain (optional).
Knowledge of scripting (Python, PowerShell, etc.) for automation or data transformation.
Experience with tools like Postman, Kibana, Grafana, or similar.
Hands-on with ticketing systems like Jira.

What We Offer:

Opportunity to work in a fast-growing product company solving real industry problems
Work closely with leading garment manufacturers across the globe, contributing to their digital transformation
Collaborative team environment with a focus on learning and ownership
Chance to build and lead a team as we scale our support operations
Access to live customer environments and enterprise-level tools
Competitive compensation and benefits

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Refine Your Search

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Senior Specialist – Technical Support

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