kolkata west bengal technical account manager Jobs – 92 Open Jobs Today

Senior Associate, Embassy Service Relationship Manager, Consumer Banking Group
DBS Bank —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Bachelor's degree
23h
Key Account Manager
MSD —Kolkata, West Bengal
- Full-time
- Sales
- Master's degree
- Driving
2h
Solution Architect
Unified Infotech —Kolkata, West Bengal
- Full-time
- Oracle
- Master's degree
- Databases
Sales Manager
Yanolja Cloud Solution —Kolkata, West Bengal
- ₹40,000 - ₹60,000 a month
- Full-time
- CRM software
- Hospitality
- Sales
- Paid sick time
Quick apply
11d
Technology Sales Manager
Somnetics —Kolkata, West Bengal
- Travel
- Negotiation
Management Trainee], [Record to Report]!
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Hybrid work
- Oracle
- ERP systems
- English
Quick apply
Key Accounts Manager - Public Channel - Bhubaneswar
AstraZeneca —Kolkata, West Bengal
- Full-time
- Sales
- English
- Microsoft Office
Compliance & Risk Manager
Tata Consultancy Services —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- ERP systems
Sr. Area Sales Manager, Eyecare
AbbVie —Kolkata, West Bengal
- Full-time
- Remote
- English
- Bachelor's degree
Business Development Manager (No of vacancy: 2)
Desun Technology —Baghajatin, Kolkata, West Bengal
- ₹4,50,000 a year
- Email
- Master's degree
- Business development
- Bachelor's degree
- Paid time off
- Paid sick time
Customer Support Engineer - Pondicherry
Beckman Coulter Diagnostics —Kolkata, West Bengal
- Full-time
- Remote
- Bachelor's degree
- Work from home
Senior Associate, Specialist, Credit Analysis, Middle Market, Institutional Banking Group
DBS Bank —Kolkata, West Bengal
- Full-time
- Sales
- Writing skills
- Finance
ZONAL SALES DIRECTOR
ABB —Kolkata, West Bengal
- Online application
- Sales
- Business development
- Project management
Management Trainee
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Microsoft Excel
- English
- Finance
Quick apply
Account Manager_Lab Water Sales
Merck KGaA —Kolkata, West Bengal
- Full-time
- B.Sc
- Master's degree
- Bachelor's degree
3d
Senior Customer Support Engineer- Coimbatore
Beckman Coulter Diagnostics —Kolkata, West Bengal
- Full-time
- Remote
- Bachelor's degree
- Work from home
Customer Support Engineer - Chennai
Beckman Coulter Diagnostics —Kolkata, West Bengal
- Full-time
- Remote
- Bachelor's degree
- Work from home
Business Development Manager – Enterprise Telephony / CPaaS / AI Communication Solutions
Web Spiders —Kolkata, West Bengal
- Full-time
- Sales
- In-person
- AI
Project Engineer (Civil)
Savani heritage Conservation Pvt. Ltd. —Howrah, West Bengal
- ₹30,000 - ₹45,000 a month
- Full-time
- AutoCAD
- Civil engineering
- Microsoft Office
Quick apply
3d
Assistant Manager Sales
Emerson —Kolkata, West Bengal
- Full-time
- Sales
- Engineering
- Business development
3d

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Senior Associate, Embassy Service Relationship Manager, Consumer Banking Group

DBS Bank -
Kolkata, West Bengal

Apply Now

Job details

Full-time
23 hours ago

Qualifications

Microsoft Powerpoint
Microsoft Word
CSS
Bachelor's degree
Banking

Full job description

Key Accountabilities

Embed service culture for all customer touchpoints particularly complaint resolution and client communication.

Job Duties & responsibilities

Providing service to Embassy accounts and diplomats.
Closely working with Embassy RM’s on day to day basis.

Take ownership and be accountable for all customer service requests / issues: updating CRM, end to end customer complaint journey management; first time resolution, doing things right the first time-
Embed the service culture for all customer touchpoints particularly complaint resolution and client communication
Ensure risk and governance factors of the branch are always monitored and addressed. Potential breaches must be highlighted immediately
Increase customer satisfaction scores - Minimum CSS and Problem Resolution scores of 4.1 for the Cluster, brand awareness and customer preference indicators
Support the CSOs (Client Service Officers) on daily BAU as per requirement
Co-ordinate with support functions for ad-hoc banking related requirement received from clients
Customer service lobby management (client walk-ins) Diplomats and Embassy bearers
Maintain and grow relationships with each Treasure client by ensuring and establishing individual connect outside of CCM
Account Opening and static data STP to be maintained at >80% or as per targets decided by Senior Management.

Required Experience

Minimum 6-7 years of front line client experience with a leading bank or financial institution.

Education / Preferred Qualifications

Graduate/Postgraduate

Core Competencies

Take ownership and be accountable for all customer issues: updating CRM, end to end customer complaint journey management; first time resolution, doing things right the first time-
Embed the service culture for all customer touchpoints particularly complaint resolution and client communication
Ensure risk and governance factors of the branch are always monitored and addressed. Potential breaches must be highlighted immediately
Increase customer satisfaction scores - Minimum CSS and Problem Resolution scores of 4.1 for the Cluster, brand awareness and customer preference indicators
Support the CSOs (Client Service Officers) on daily BAU as per requirement
Co-ordinate with support functions for ad-hoc banking related requirement received from clients
Customer service lobby management (client walk-ins) for Diplomat and Embassies
Maintain and grow relationships with each Diplomat client by ensuring and establishing individual connect outside of CCM
Account Opening and static data STP to be maintained at >80% or as per targets decided by Senior Management.
Resolution of 95% of branch requests and enquiry within stipulated TATs

Technical Competencies

Should have knowledge on banking terminologies, branch banking processes, digital banking, UPI

Work Relationship

Complete all pending risk reviews, CRM, AML, Re-KYC, EWSS & Surveillance alerts and ensuring no alerts remain over-due.
Ensure all Embassy and Diplomat clients are given priority processing and attention

DBS India - Culture & Behaviors

Performance through Value Based Propositions
Ensure customer focus by delighting customers & reduce complaints
Build pride and passion to protect, maintain and enhance DBS’ image and reputation
Enhance knowledge base, build skill sets & develop competencies
Execute at speed while maintaining error free operations
Maintain the highest standards of honesty and integrity

Location:

Kolkata-DBIL

Job:

Product Sales

Schedule:

Regular

Employee Status:

Full time

Apply Now

Refine Your Search

technical account manager jobs in kolkata west bengal

Senior Associate, Embassy Service Relationship Manager, Consumer Banking Group

Key Account Manager

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Management Trainee], [Record to Report]!

Key Accounts Manager - Public Channel - Bhubaneswar

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Customer Support Engineer - Pondicherry

Senior Associate, Specialist, Credit Analysis, Middle Market, Institutional Banking Group

ZONAL SALES DIRECTOR

Management Trainee

Account Manager_Lab Water Sales

Senior Customer Support Engineer- Coimbatore

Customer Support Engineer - Chennai

Business Development Manager – Enterprise Telephony / CPaaS / AI Communication Solutions

Project Engineer (Civil)

Assistant Manager Sales

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