Sr. Analyst - Process Analytics - SCM
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Inviting applications for the role of Assistant Manager Back Office Operations! In this role you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement of existing processes in healthcare industry. Responsibilities: - Responsible for managing day-to-day operations for Automative retail and distribution industry - Be responsible for process documentations training modules and continuous training of personnel basis identified training needs. - Documentation of operations management procedures manage exception documentations - Establish and implement review audit and control mechanism to increase the quality efficiency of the teams - Audit teams performance to constantly evaluate agent performance - Communicate performance against objective with the individual team members and constantly monitor their performance in terms of agreed key performance indicators - Publishing and report out of team performance across all teams - Regularize and conduct governance reviews with the customer and publish process metrics in defined frequency - Respond to customer inquiries and escalations - Disseminate information received from client contact point to the team members as soon as possible and to ensure the team members are fully briefed on the information received. - Conduct regular team meeting and sessions to ensure that regular communication is maintained between team members client and management. - Drive automation and improvements within processes to streamline as-is operations through Lean Digital and Six Sigma tools. - Work with client organization to design plans for process improvements based on identified root causes - Responsible to demonstrate capacity for critical thinking and analysis. - Responsible to showcase strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment - Ensure accuracy / integrity of data - Flexibility to work additional hours during month / quarter close and flexibility to stretch working hours due to business requirements
Qualifications
Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science
Certifications
APICS Certified in Production and Inventory Management (CPIM) - Lincoln LandLincoln Land, APICS - Certified Supply Chain Professional certification (CSCP) - American Production and Inventory Control Society (APICS)American Production and Inventory Control Society (APICS), Certified Procurement Professional (CPP) - International Institute for Procurement and Market Research (IIPMR)International Institute for Procurement and Market Research (IIPMR), Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)Institute for Supply Management (ISM), Certified Supply Chain Professional (CSCP) - Indian Institute of Management, TrichyIndian Institute of Management, Trichy
Required Skills
Actuarial Services, Agile Methodology, AML Investigations, Client Relations, Collaboration Tools, Cost Management, Customer Onboarding, Data Analytics, Demand Planning, Design Thinking, Executive Presence, Financial Management, Inclusion, Inventory Management, Know Your Customer (KYC), Microsoft Power Apps, Microsoft Power Automate, Microsoft Power BI, Order Management, Personal Effectiveness, Python (Programming Language), SC Planning, Storytelling, Supply Chain Management (SCM), Tableau (Software)
Language
English
Language Proficiency -
Advanced - C1
Additional Job Location -
Job Type
Regular
Master Skill List -
Process Analytics - SCM
Remote Type -
Hybrid
Work Shift -
Evening Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
