bengaluru karnataka tier 1 customer support engineer, mac & linux india Jobs – 98 Open Jobs Today

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Software Dev Manager, Device Troubleshooting, Logs

ADCI - Karnataka -
Bengaluru, Karnataka

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Job details

Full-time

Qualifications

Program management
Management
Software troubleshooting
Quality assurance
Team management
Mentoring
Recruiting
Agile
Web services
Design patterns

Full job description

DESCRIPTION

The Amazon Device Logging team builds services that allow us to collect and analyze logs from all Amazon Devices - Echo, Fire TV, Tablets, and Kindle. We are building the next generation of AI-powered agentic capability to automatically detect, diagnose, root cause, and auto-remediate bugs at scale. As the Software Development Manager (SDM), you will lead the software engineering team that owns cloud services, device-side libraries, and AI agents. You will operate as a Single Threaded Owner (STO) and will own the engineering roadmap for the team, working cross-functionally with other engineering leaders and product managers.

You will be responsible for hiring and career development of software engineers and quality assurance engineers. You will set the technical direction for the team to build highly performant, scalable, and extensible software applications and services. You will establish a team culture that focuses on engineering and operational excellence. You will set and shepherd the Agile/Scrum environment to deliver high-quality software against aggressive schedules. As a technical leader, you will also establish architectural principles, provide input into selecting design patterns, and mentor team members on their appropriate application.

Lastly, we're looking for customer experience-minded entrepreneurs who are passionate about innovating on behalf of customers, demonstrate a high degree of technical product ownership, and want to have fun while making history. It is still Day 1 in the Devices business, and we need a creative problem-solver with exceptional judgment and the ability to deliver business results under ambiguous circumstances and tight timelines.

Key job responsibilities

Lead and mentor a team of software engineers, fostering technical excellence and career development while driving engineering best practices.
Own end-to-end delivery of complex software projects, managing scope, timelines, and resource allocation across multiple work streams.
Drive architectural decisions and technical strategy aligned with business objectives and Amazon's leadership principles.
Collaborate with product managers, other engineering teams, and stakeholders to define technical roadmaps and deliver customer-focused solutions.
Manage team performance, conduct hiring, provide performance reviews, and make data-driven decisions for team growth and composition.
Ensure operational excellence through metrics, monitoring, and continuous improvement of system reliability and scalability.
Implement and enforce security best practices, compliance requirements, and risk management strategies across team deliverables.
Drive innovation and technical excellence while maintaining high standards for code quality, testing, and documentation.

BASIC QUALIFICATIONS

3+ years of engineering team management experience
7+ years of engineering experience
8+ years of leading the definition and development of multi tier web services experience
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams
Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems

PREFERRED QUALIFICATIONS

Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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tier 1 customer support engineer, mac & linux india jobs in bengaluru karnataka

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BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

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