Noida Uttar Pradesh Technical support agent Jobs – 91 Open Jobs Today

Contact Center Telephony Engineer – NICE CXone
Alight —Noida, Uttar Pradesh
- Computer Science
- Bachelor's degree
- Computer networking
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EXL Service —Noida, Uttar Pradesh
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- Microsoft Excel
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EY —Noida, Uttar Pradesh
- Azure
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System Engineer- RMM
ProVal Technologies —Noida, Uttar Pradesh
- Full-time
- Software troubleshooting
- Bachelor's degree
- Scripting
Quick apply
Lead Engineer -AI & Knowledge Systems - Noida
NeoXam —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Master's degree
- Databases
- AI
Identity & Access Management Engineer
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Azure
- Computer Science
- AWS
- Work from home
4d
Research Associate
Parijat Industries India Pvt Ltd. —Okhla, Delhi, Delhi
- ₹2,00,000 - ₹4,20,000 a year
- Full-time
- Research
- Microsoft Office
- Master's degree
- Health insurance
Quick apply
SDE 1 - Backend (Java)
Tripjack —Connaught Place, Delhi, Delhi
- Full-time
- Azure
- Computer Science
- Java
Identity & Access Management Lead
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Azure
- Computer Science
- AWS
- Work from home
4d
IT - Sr Systems Engineer (SFDC Business Systems Analyst)
Cadence Design Systems —Noida, Uttar Pradesh
- Full-time
- Computer Science
- Sales
- Salesforce
IN_Senior Associate_Oracle OIC_OC - Oracle AITH_Advisory_Noida
PwC —Noida, Uttar Pradesh
- Full-time
- Oracle
- Computer Science
- Engineering
Senior React Developer (Capital Markets Platform)
Luxoft —Noida, Uttar Pradesh
- English
- JavaScript
- APIs
4d
Salesforce Developer
Cloudsheer Consulting —Noida, Uttar Pradesh
- Email
- Salesforce
- DevOps
- APIs
Business Development Associate – Founder’s Office
COMBUSTION RESEARCH ASSOCIATES —Noida, Uttar Pradesh
- Full-time
- English
- Research
- Business development
Artificial Intelligence (AI) Lead
Taazaa —Noida, Uttar Pradesh
- System design
- Machine learning
- Mentoring
- Health insurance
- Flexible schedule
Quick apply
Senior Executive
EXL Service —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Computer literacy
- HIPAA
14d
Forward Deployed Engineer (AI / ML)
MarbleX —Noida, Uttar Pradesh
- ₹10,00,000 - ₹35,00,000 a year
- Full-time
- Azure
- Computer Science
- Salesforce
Quick apply
12d
Senior Assistant Vice President- AI Security Engineering
EXL Service —Noida, Uttar Pradesh
- Full-time
- Azure
- Computer Science
- Master's degree
Assisstant Manager IPR
Gujarat Fluorochemicals —Noida, Uttar Pradesh
- Doctoral degree
- Master's degree
- Communication skills

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Contact Center Telephony Engineer – NICE CXone

Alight -
Noida, Uttar Pradesh

Apply Now

Job details

Qualifications

BCS
Telephony
Computer Science
XML
Call center
Enterprise Software
SOAP
IVR
VoIP
Bachelor's degree
Computer networking
APIs
Web services
SaaS
Communication skills

Full job description

Alight unlocks enterprise growth for the world’s most influential organizations through future‑ready human capital and business solutions. With industry‑leading data, deep operational expertise, and cloud‑optimized services, we elevate employee experience and modernize business operations. Our 15,000 colleagues support thousands of clients and over 30 million employees and dependents across 180 countries. Learn more at alight.com.

We are seeking a skilled Contact Center Telephony Engineer (NICE CXone) to support and enhance the telephony and contact center technologies for Alight’s Retiree Health Solutions business. This role is responsible for the operational stability, troubleshooting, design, and implementation of advanced contact center solutions in a complex, multi‑platform environment.

The engineer will play a key role in maintaining existing telephony systems while supporting the migration to a modern NICE CXone Omni‑Channel Contact Center platform.

Key Responsibilities

Operational Support & Maintenance

Provide day‑to‑day operational support for Omni‑Channel Contact Center systems, including:
- NICE CXone IP Contact Center
- NICE IEX Workforce Management
- CTI integrations such as Agent for Dynamics CRM
- Contact center analytics and reporting systems
Troubleshoot, document, and resolve telephony and contact center issues across a complex multi‑vendor environment.
Ensure service continuity, monitor system health, and escalate issues as needed.

Solution Design & Implementation

Design and implement Omni‑Media routing strategies, call flows, and IVR scripts using NICE CXone capabilities.
Develop and manage integrations between Contact Center platforms and enterprise systems—including Microsoft Dynamics CRM, corporate back‑office systems, and network infrastructure.
Participate in major telephony transformation initiatives, including migration to NICE CXone.

Reporting & Analytics

Build, automate, and maintain dashboards and reports for key performance indicators (e.g., dropped calls, abandoned rates, wait times).
Support ad-hoc reporting & analysis requests from Contact Center leadership teams.

Stakeholder Engagement

Work closely with business teams to gather requirements and translate them into functional and technical specifications.
Manage telephony pipeline requests, ensuring timely delivery within project and operational timelines.
Maintain strong working relationships with NICE CXone support teams and internal technology groups.

Documentation & Continuous Improvement

Maintain accurate documentation of the “as‑built” telephony architecture and configurations.
Continuously evaluate system performance and recommend improvements to enhance efficiency, reliability, and customer experience.

Required Competencies & Experience

2+ years supporting Contact Center/Call Center environments.
1+ years managing NICE CXone or other NICE contact center technologies; experience with new solution deployments a strong plus.
Solid understanding of call flow design, IVR development, and routing strategies.
Proficient with Web Services, including SOAP, XML, APIs, HTTP, and Regular Expressions.
Strong knowledge of:
- SaaS platforms
- Networking & internet technologies
- CRM, WFM, PBX, ACD, CTI, VoIP
- NICE Monitoring and IEX WFM (preferred)
Demonstrated ability to meet SLAs and manage support processes in a high‑availability environment.
Excellent communication skills and ability to collaborate across business and technical teams.
Self‑starter with strong time‑management skills and the ability to manage multiple tasks independently.
Bachelor’s degree in Computer Science, CIS, or related field—or equivalent experience.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Apply Now

Refine Your Search

technical support agent jobs in noida uttar pradesh

Contact Center Telephony Engineer – NICE CXone

Executive

Semantic AI/ML Engineer

DE-NCLC-O365 Developer-GDSN02

System Engineer- RMM

Lead Engineer -AI & Knowledge Systems - Noida

Identity & Access Management Engineer

Research Associate

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Identity & Access Management Lead

IT - Sr Systems Engineer (SFDC Business Systems Analyst)

IN_Senior Associate_Oracle OIC_OC - Oracle AITH_Advisory_Noida

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Salesforce Developer

Business Development Associate – Founder’s Office

Artificial Intelligence (AI) Lead

Senior Executive

Forward Deployed Engineer (AI / ML)

Senior Assistant Vice President- AI Security Engineering

Assisstant Manager IPR

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Key Responsibilities

Operational Support & Maintenance

Solution Design & Implementation

Reporting & Analytics

Stakeholder Engagement

Documentation & Continuous Improvement

Required Competencies & Experience

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