delhi delhi system engineer (network) Jobs – 121 Open Jobs Today

Tech Support Engineer
Ozonetel Communications —Delhi, Delhi
- Full-time
- Microsoft Powerpoint
- Computer Science
- B.Sc
Engineer Software Development Technology Systems
ROHDE & SCHWARZ GmbH & Co. KG —Delhi, Delhi
- Online application
- Remote
- Java
- SQL
- AWS
- Health insurance
9d
Desktop Support Engineer
TGC Animation and Multimedia-Dehradun —Delhi, Delhi
- ₹15,000 - ₹20,000 a month
- Part-time
- AutoCAD
- Software troubleshooting
- B.Sc
Quick apply
12d
Test Automation Engineer (RAMON 1)
ROHDE & SCHWARZ GmbH & Co. KG —Delhi, Delhi
- Online application
- Remote
- Computer Science
- English
- Project management
- Health insurance
Autonomy and AI Engineer — Acoustic Signal Classification
Stratum Defense Technology —Delhi, Delhi
- ₹4,56,133.05 - ₹12,00,000.00 a year
- Full-time
- Hybrid work
- Computer Science
- Research
- Master's degree
Quick apply
Associate - DevOps Engineer ( Consumer Products AI)
Bain & Company Inc —Delhi, Delhi
- Full-time
- Azure
- Computer Science
- DevOps
Technical/Desktop Support Engineer Intern
Khelo Tech & Strategy Pvt Ltd - Allsport.in —Saket, Delhi
- ₹9,000 - ₹10,000 a month
- Computer Science
- Software troubleshooting
- Bachelor's degree
Quick apply
1d
Desktop Support Engineer - L1
Sysnet Global Technologies Pvt.Ltd —Delhi, Delhi
- Microsoft Office
- Bachelor's degree
- Computer networking
Quick apply
EDR Analyst - L1
NTT DATA —Delhi, Delhi
- Full-time
- Bachelor's degree
1d
IT Workplace Operations Engineer
Careers at Tide —Delhi, Delhi
- Rotational shift
- Remote
- Google Suite
- Microsoft Access
- Software troubleshooting
- Health insurance
- Paid time off
Quick apply
DevOps Engineer - Tech and AI
Council on Energy, Environment and Water —Delhi, Delhi
- Full-time
- Computer Science
- DevOps
- Master's degree
Desktop Support Engineer L1
CARE INFOTECH —C R R I, Delhi, Delhi
- ₹15,000 - ₹18,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
Automation Tech Lead, India
AlgoSec —Delhi, Delhi
- B.Sc
- English
- Java
Quick apply
12d
Devops Engineer
Talent Vision Services —Okhla, Delhi, Delhi
- ₹20,00,000 a year
- Full-time
- Azure
- Software troubleshooting
- DevOps
Quick apply
#Amplify_Software Development Engineer and DevOps (GAPM-PCS)
ROHDE & SCHWARZ GmbH & Co. KG —Delhi, Delhi
- Online application
- Remote
- Computer Science
- DevOps
- English
- Health insurance
Advance Support Engineer (US Shift)
Radcom —Delhi, Delhi
- Full-time
- English
- Bachelor's degree
- Travel
- Work from home
3d
Manager - Technical Projects Implementation
CCS Computers —Delhi, Delhi
- Master's degree
- Bachelor's degree
System Admin/ IT Analyst
Customer Success Technology —Patel Nagar, Delhi, Delhi
- Full-time
- Azure
- Microsoft Office
- Computer networking
AI Agent Engineer
Cialfo —Delhi, Delhi
- AI
- Python
Quick apply
6d
Security Engineer (Netskope SSE)
Renovision Automation Services Pvt. Ltd —Karol Bagh, Delhi, Delhi
- From ₹4,00,000 a year
- Full-time
- Microsoft Access
- Azure
- AWS
Quick apply
9d

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Tech Support Engineer

Ozonetel Communications -
Delhi, Delhi

Apply Now

Job details

Full-time

Qualifications

Microsoft Powerpoint
Computer Science
PCI
Call center
Enterprise Software
B.Sc
LAN
Public speaking
Laboratory experience
English
Windows
Technical support
Information security
Analysis skills
IVR
VoIP
Bachelor's degree
WAN
Agile
Linux
Hindi
SaaS
Diploma
Communication skills
Debugging

Full job description

Tech Support Engineer
Location – Delhi, Mumbai & Vadodara (Gujarat)

About the Role

You will be the point of contact for Technical Support for clients in the domestic region. Technical issues that cannot be resolved at his level are escalated to the respective team. You are capable of troubleshooting, resolving all types of technical issues, meeting the clients whenever necessary, Analyse the issues along with the customers, Take part in Monthly/Quarterly review with the customers, Prepare the summary, reports, PPT and present to the customers & management.

What You’ll Be Doing

KRA

Provides answers to clients via phone, email & client site visit by identifying problems; researching answers; guiding the client through corrective steps
Improves client references by writing and maintaining documentation.
Participates in client training programs by identifying learning issues.
Accommodates client disabilities by recommending techniques.
Improves system performance by identifying problems; recommending changes.
Ensure customer inquiries are responded to within established timeframes and customer care & technical support service levels are achieved.
Solve basic common customer problems in real-time. If required via remote access to the client’s system.
Live Customer interaction for resolving the product problems
Data communication/networking troubleshooting
Identifying Ozonetel product problems and escalating it to the next level if it is complex.
Production critical issues need to escalate to the next level.
Resolve incidents in a timely manner as per SLAs.
Provide guidance, assistance, and mentoring support to junior team members.
Keep a track of pending issues at the individual level & share periodic updates to customers.

Skills and Qualifications:

Knowledge in CCaaS, IP PBX & Contact Center solutions (IVR, ACD, WebRTC..etc.) will be preferred.
Excellent Communication in English & Hindi (verbal & written) as well as strong listening skills.
Must have knowledge of Microsoft Windows & Linux Operating systems
Good understanding on LAN, WAN Networking, and telecom products (PRI, SIP trunk, ILL).
Experience utilizing debugging tools and lab simulations to analyze problems and identify solutions.
Ability to logically troubleshoot issues to determine the root cause and present suggested workarounds and solutions.
Proven call centre support experience as well as exhibiting professional client-facing skills.
Ability to demonstrate strong analytical and problem-solving skills.
Feel customer’s pain & advise them with the right solution.
Possesses strong customer relation skills.
Expert in troubleshooting desktop-level issues.
Knowledge in VoIP service & WebRTC
Knowledge in the telecom industry will be preferred
Ability to handle multiple priorities.
Perform in an effective and timely manner all the tasks required.
Work as a team to exceed customer’s expectations for technical support.
Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts, and drawing valid conclusions.
Represent Ozonetel in a professional manner.

Additional Skills

Should have a basic/ foundation knowledge in information security standards like ISO27001, HIPAA, PCI-DSS etc.
Should be aware of Ozonetel Information security framework, policies and standards.
Follow security hygiene related standards related to desktop/ server / application / database/ network environments.

Profile Requirements

Education & Experience

ITI/BSc./Diploma/Degree in Computer Science/ECE/Communication Engineering or equivalent.
3-6 years experience in providing technical support on any contact center solution platform, ideally in the enterprise software/ SaaS industry.

Technical Expertise

CCaaS, PBX, IP-PBX & Contact Center solutions (IVR, ACD, Softphone, WebRTC..etc.)
LAN, WAN, Networking basics
Linux – CLI with basic commands
Telecom products (PRI, SIP trunk, ILL)

Desired Characteristics:

Communicate clearly and efficiently
Have a customer-centric approach to work
Develop and deliver empathy
Verbal & written communication skills
Should be skilled at strategizing & crisis management
Help the team in achieving the goals
Excellent public speaking, writing skills
Ability to multi-task and work on several projects, often under tight timelines, while consistently delivering results

Personal Attributes

Passion for the customer: Building relationships and delighting customers is what you live for. You go above and beyond to turn customers into raving fans and act as the voice of the customer to improve the customer experience
Pride in being a trusted advisor, challenging the status quo with innovative thinking to ensure every customer touch point adds value
Strong collaborative skills and you leverage every opportunity to promote your programs
Relentless focus on urgency in execution
Comfortable with an ever-changing environment that requires you to be agile

Job Category: Tech Support

Job Type: Full Time

Job Location: Delhi NCR Mumbai Vadodara

Apply Now

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system engineer (network) jobs in delhi delhi

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Tech Support Engineer
Location – Delhi, Mumbai & Vadodara (Gujarat)

About the Role

What You’ll Be Doing

Skills and Qualifications:

Additional Skills

Profile Requirements

Education & Experience

Technical Expertise

Desired Characteristics:

Personal Attributes

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system engineer (network) jobs in delhi delhi

I want to receive the latest job alerts for system engineer (network) in delhi delhi

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Tech Support Engineer Location – Delhi, Mumbai & Vadodara (Gujarat)

About the Role

What You’ll Be Doing

Skills and Qualifications:

Additional Skills

Profile Requirements

Education & Experience

Technical Expertise

Desired Characteristics:

Personal Attributes

Tech Support Engineer
Location – Delhi, Mumbai & Vadodara (Gujarat)