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Senior Genesys Voice Network Engineer

Unisys -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Avaya
Call center
Network infrastructure
IVR
Computer networking

Full job description

What success looks like in this role:

Responsible for supporting Telecom infrastructure of Cloud Contact center environment.

Responsible for developing, implementing and troubleshooting call flows in Cloud Contact center environment

Coordinate with other teams in testing and support of Cloud Contact Center Disaster Recovery plans.

Provide support to IP phones, IP softphones, Video endpoints

Coordination/monitoring of vendor maintenance requests and activities.

Work with communications carriers and technicians to resolve carrier problems.

Provide support for the audio/Video conferencing

Ensure video conferencing endpoints are operational and up to date.

Provide Global Call Recording/Archive System.

Provide support for the CTI environment.

Provide support for the reporting environment.

Provide support for other telephony adjuncts and emerging technologies as they are implemented.

#LI-CM1

You will be successful in this role if you have:

6+ years of experience in Voice Networking & Cloud Contact Center Technologies Support.

4+ years of experience in Cloud Contact Center as a Service – Nice InContact, 8x8, Ringcentral , Amazon Connect, Genesys Cloud CX, Five9.

On Premise Cloud Contact Center Technologies – Avaya, Cisco, Genesys

SIP, VOIP, IP Telephony & Unified Communications, IVR, CTI, Call Recording, WFM, Dialers.

Basic understanding of Network Infrastructure Design and monitoring.

Ability to work in a 24x7 Support environment.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] . US job seekers can find more information about Unisys’ EEO commitment here .

Apply Now

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Senior Genesys Voice Network Engineer

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