Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experience and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level: Senior Consultant Managed Service or equivalent
As an experienced Senior Consultant at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.
Work you’ll do:
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Integrate and learn from talented colleagues who specialize in core domains.
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Adopt a growth mindset and invest in expanding your understanding of Deloitte’s integrated solutions and marketplace offerings.
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Develop skills within a portfolio representing the unification of diverse, globally recognized brands and businesses—an exciting opportunity for career advancement.
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Leverage opportunities for career development through exposure to unified, enterprise-level platforms and solutions.
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Collaborate with cross-functional teams—including architects, developers, QA, and business stakeholders—to deliver holistic solutions.
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Engage in requirement gathering, solution design, and technical decision-making aligned with client business goals.
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Support post-deployment activities, including maintenance, enhancements, and client communication.
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Contribute to innovation and continuous improvement through adoption of best practices and emerging technologies.
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Conduct testing, validation, and troubleshooting to ensure functionality and resolve issues.
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Deliver high-quality work, ensuring timely completion of tasks and adherence to requirements.
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Demonstrate openness and initiative in learning Generative AI (GenAI) technologies, recognizing their importance for innovation and market competitiveness.
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Strong focus on data-driven decision-making and use of agile methodologies.
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Take ownership of deliverables and proactively identify opportunities for improvement or innovation.
The team:
Our Digital Foundry Operate & Innovations (DFO&I) team partners with organizations to rapidly design, build, and scale digital products and experiences that drive business growth and elevate customer engagement. As a multidisciplinary group of strategists, designers, engineers, and operations specialists, we deliver end-to-end solutions—from initial concept and agile development to ongoing digital operations—enabling clients to experiment, iterate, and scale digital initiatives with confidence and agility. We support clients across domains such as strategy, commerce, marketing, sales, and service, helping them realize their digital ambitions through flexible, scalable teams. Our expertise spans the full digital lifecycle, including customer research, experience design, platform development, content production, and marketing automation. By bridging the gap between strategy and execution, we empower organizations to achieve measurable outcomes and deliver exceptional customer experiences in an ever-evolving digital landscape.
Qualifications
Must Have Skills/Project Experience/Certifications:
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6 to 9 years of relevant experience in Salesforce Marketing Cloud Next (MCN), Data 360/ salesforce data cloud, Salesforce Marketing Cloud, or related marketing technology platforms.
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Hands-on experience with:
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Set-up Marketing Coud Next for business unit
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Flow Builder for campaigns in Marketing Cloud Next
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Platform events, Apex and LWC
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Working with CMS workspaces in Business units
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Agentforce for campaigns and segments
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Data 360 Data spaces
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Use of data graphs for personalization
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Data sync between Salesforce objects and the data model objects in Data 360
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Data 360 identity resolution and segmentation
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Salesforce Personalization
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Audience segmentation and activation
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Salesforce Setup
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Contact, data management and data modelling
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Campaign performance reporting and optimization
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Strong understanding of customer lifecycle marketing, omnichannel engagement, and campaign operations.
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Experience translating business needs into requirements, user stories, and functional designs.
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Experience working with unified customer data concepts enabled through Data 360.
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Strong communication and stakeholder management skills in client-facing environments.
Good to have skills:
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Experience with Data 360 and the broader Agentforce ecosystem.
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Experience with MCN transition or coexistence alongside legacy Marketing Cloud Engagement, for supporting a convergence path for customers adopting MCN capabilities.
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Hands-on with SQL, AMPscript, APIs, JSON, Datagraphs and marketing data integration concepts.
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Experience with privacy, consent, and governance considerations in enterprise marketing environments.
Certifications:
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Data Cloud/ Data 360 Consultant
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SFMC Consultant
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Platform Developer I
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Platform Developer II
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Salesforce Certified Integration Architecture Designer
Education:
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BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university
Location:
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Bengaluru/Hyderabad/Pune/Chennai
Benefits to help you thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
