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Subject Matter Expert Order to Cash

Tata Consultancy Services -
Delhi

Apply Now

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
JD Edwards
SAP
ERP systems
B.Com
English
Microsoft Office
Finance
Master's degree
M.Com
12th Pass
Analysis skills
Bachelor's degree
Accounting
Billing
Communication skills
Time management

Full job description

Role: Subject Matter Expert Order to Cash

Skill: Order to Cash

Experience: 5 years to 8 years

Location: TCS Noida

Shift Timing: ANZ shift.(starting 2-3AM IST)

Education:

Minimum 15 years of regular, full-time education (10 + 2 + 3)

Non-technical graduation and/or masters in finance & accounts stream - B.Com, M.Com or CA Inter

Bachelor's in Finance & Accounting from a reputed university.

Must Have:

OTC 5-8 years of working experience in billing, cash application, customer master data in SAP & JDE ERPs

Good-to-Have:

Excel

Job Summary:

This role is responsible for executing complex processes that involve greater subjective thinking (or processing a much higher volume of basic transactions). Should have at least 3 years of relevant work experience as Subject Matter Expert in similar processes with good communication, organizational, interpersonal skills along with proficiency in MS Excel. Should have expert level knowledge of ERP (preferably SAP or JDE), experience in reporting & compliance, capable of handling stringent timelines & interacting with the stakeholders.

Key Accountabilities:

Should be able to perform all complex processes that involve greater subjective thinking (or processing a much higher volume of basic transactions) relating Billing, cash application, customer master set up, credit management, collection follow-up

Ensure compliance to all SLA and KPI targets

Exceed daily / weekly / monthly targets on TAT and Accuracy

Be self-reliant to undertake and complete assigned work

Undertake self assessment to verify activities done timely and accurately

Report out hourly & EOD status of activities performed

Provide daily update to customer on progress and have interaction emails & calls

Identify process gaps and provide controls to mitigate and monitor closure

Identify process improvement opportunities and take up improvement projects to closure

Operate from Office as standard requirement

Should not take any unscheduled leaves without pre-consent from Team Lead

Be open to operate extended hours to finish deliverable from Office and incase of errors and backlogs and during periods of volume spike or due to business requirement.

Technical Capabilities / Skills:

Systems:

Expert knowledge of SAP or JD Edwards

Good level of proficiency in the following systems: MS Office Word, Excel, and PowerPoint

Has expert level experience in Excel using IF, SUMIFS, COUNTIFS, VLOOKUP, XLOOKUP, PIVOT, CELL REFERENCE, AVERAGE, AGEING, DATE FORMAT, TEXT to TABLE

Communication:

Have fluency in reading, understanding, writing, and speaking English.

Can interact with customers in a professional, courteous manner

Soft skills:

Shows genuine empathy to customers experiencing difficulties.

Able to communicate effectively.

High energy, self-motivation with a high degree of accountability

Analytical skills:

Good analytical skills

Organisational skills:

Time management

Documentation and knowledge sharing.

Average level written communication skills to interact with key stakeholders

Business acumen:

5-8 years of experience in Record to Report of which at least 3 years of relevant work experience as Subject Matter Expert in similar processes with good communication, organizational, interpersonal skills along with proficiency in MS Excel. Should have working level knowledge of ERP (preferably SAP or JDE), experience in reporting & compliance, capable of handling stringent timelines & interacting with the stakeholders performing billing, cash application, customer master set up, credit management, collection follow-up, report preparation.

Other Requirements:

Candidate should be ready to work in ANZ shift.(starting 2-3AM IST)

Should possess positive attitude to support the business.

5 days’ work from office is mandatory including one weekend during Month-end Close cycle

Should be medically fit to operate during ANZ shift

Location

NCR

Job Function

BUSINESS PROCESS SERVICES

Role

Executive

Job Id

413054

Desired Skills

Finance and Accounting

Desired Candidate Profile

Qualifications : BACHELOR OF COMMERCE

Apply Now

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