Gujarat Network technician Jobs – 52 Open Jobs Today

IT Customer Support Executive
Rigel Networks —Vadodara, Gujarat
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
Embedded and Field Engineer
Powency Circuit Private Limited —Gandhinagar, Gujarat
- ₹15,000 - ₹1,00,000 a month
- Email
- Schematics
- B.Sc
- Master's degree
- Health insurance
- Paid sick time
Quick apply
Call Centre Agent
Lucky Mycrofine Appliances Pvt. Ltd. —Rajkot, Gujarat
- ₹10,000 - ₹15,000 a month
- Full-time
- English
- Bachelor's degree
- Organizational skills
- Cell phone reimbursement
- Food provided
Quick apply
Service Support Manager
ThinkResource Infosoluctions Pvt ltd —Ahmedabad, Gujarat
- ₹4,00,000 - ₹7,20,000 a year
- Full-time
- Oracle
- Up to 50% travel
- Schematics
Quick apply
Area Sales Manager
Gartech Equipments —Gujarat
- Full-time
- Marketing
- English
- Bachelor's degree
Field Sales Executive - Automobile Industry
HOG Digital —Ahmedabad, Gujarat
- ₹15,000 - ₹25,000 a month
- Full-time
- CRM software
- Microsoft Excel
- English
Quick apply
11d
Technical Sales Representative (M/F)
Haitian Huayuan Machinery (India) —Ahmedabad, Gujarat
- English
- Research
- Communication skills

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IT Customer Support Executive

Rigel Networks -
Vadodara, Gujarat

Apply Now

Job details

Permanent

Qualifications

Microsoft Powerpoint
ITIL Certification
Microsoft Excel
Computer Science
B.Sc
IT service management
English
Science
Bachelor's degree
Gujarati
Customer support
B.E.
Pivot tables
Hindi
Communication skills
Help desk

Full job description

Job Information

Date Opened 04/24/2026
Job Type Permanent
Relevant Work Experience 1-2 years
Timings Rotational Shift 24x7
Work Place Work From Office
Engagement Type Permanent
Industry Customer Service
City Vadodara
State/Province Gujarat
Country India
Zip/Postal Code 391101

About Us

We elevate businesses with Technology, Services and Industry-Specific Solutions.

www.rigelnetworks.com

Job Description

Role Summary

We are looking for a proactive and customer-focused IT Support Executive to join our helpdesk team in Vadodara. The ideal candidate will handle inbound and outbound calls, log and track IT support tickets, and ensure timely resolution by coordinating with assigned technicians. This role demands strong communication skills across English, Hindi, and Gujarati, along with proficiency in ManageEngine and Microsoft Excel.

Key Responsibilities

Call Handling

Handle inbound support calls from end-users and log issues accurately
Make outbound calls for follow-ups, updates, and feedback collection
Maintain a professional, empathetic, and solution-oriented tone on all calls

Ticket Management

Log, categorize, and prioritize IT support tickets for hardware, software, and application issues
Assign tickets to the appropriate technicians and ensure SLA adherence
Track open tickets and conduct regular follow-ups with assigned technicians for timely updates
Escalate unresolved or aged tickets to the appropriate teams or management
Close resolved tickets after user confirmation and document resolution notes

Coordination & Communication

Serve as the primary point of contact between end-users and the IT support team
Communicate ticket status updates to users proactively in their preferred language
Maintain a positive customer experience throughout the support lifecycle

Reporting & Documentation

Prepare daily, weekly, and monthly reports on ticket volumes, resolution times, and SLA metrics
Create and maintain Excel-based dashboards and trackers for helpdesk performance data
Build presentations summarizing support trends and key metrics for management reviews
Maintain accurate records in ManageEngine and ensure data integrity at all times

Requirements

Required Skills & Qualifications

Technical Skills

Hands-on experience with ManageEngine ServiceDesk Plus or similar ITSM ticketing tools
Good understanding of common hardware, software, and application issues
Proficiency in Microsoft Excel — VLOOKUP, pivot tables, charts, conditional formatting
Ability to create professional reports and presentations using Excel and PowerPoint

Communication Skills

Excellent verbal and written communication in English, Hindi, and Gujarati (all three mandatory)
Active listening skills with ability to understand and articulate technical issues clearly
Professional email drafting and documentation skills

Soft Skills

Strong follow-up discipline and attention to detail
Ability to multitask and manage high call/ticket volumes in a fast-paced environment
Team player with a customer-first mindset
Comfortable working in 24×7 rotational shifts including night shifts and weekends

Experience & Education

1 – 2 years of experience in IT helpdesk, customer support, or a related field
Graduate in any discipline (B.Sc. IT / BCA / B.E. in IT or Computer Science preferred)
ITIL Foundation certification is a plus

Work Schedule

Rotational Shifts — 24 hours a day, 7 days a week (including weekends & holidays)

Work Location

On-site — Vadodara, Gujarat

Languages Required

English | Hindi | Gujarati (All three mandatory)

Benefits

Share Resume on [email protected]
As this is an urgent need we will be closing this quickly.

Apply Now

Refine Your Search

network technician jobs in gujarat

IT Customer Support Executive

Embedded and Field Engineer

Call Centre Agent

Service Support Manager

Area Sales Manager

Field Sales Executive - Automobile Industry

Technical Sales Representative (M/F)

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Job Information

About Us

We elevate businesses with Technology, Services and Industry-Specific Solutions.

Job Description

Requirements

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