Punjab Operations analyst Jobs – 51 Open Jobs Today

Specialist - Global Service Desk
Everise —Mohali, Punjab
- Weekend availability
- Remote
- Engineering
- Windows
- Microsoft Office
- Work from home
3d
Quality Analyst (QA)
Farenexus Solutions —Mohali, Punjab
- ₹3,00,000 - ₹5,00,000 a year
- Full-time
- Java
- Master's degree
- Databases
- Health insurance
- Paid time off
Quick apply
9d
Data Management Executive
Raja fat and feeds pvt.ltd —Rajpura, Punjab
- ₹15,000 - ₹25,000 a month
- Full-time
- ERP systems
- Databases
- Analysis skills
- Health insurance
- Paid sick time
Quick apply
9d
ABHFL-Area Credit Manager-Retail- Ludhiana
Aditya Birla Group —Punjab
- Finance
- Master's degree
- Analysis skills
7d
SEO TEAM LEADER
Webguruz Technologies Private Limited. —Mohali, Punjab
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Software development
4d
SAP Basis
Pyramid Global Technologies —Mohali, Punjab
- AWS
- Linux
- Communication skills
Data Analyst
Meadbery —Zirakpur, Punjab
- ₹16,000 - ₹24,000 a month
- Email
- Microsoft Excel
- Analysis skills
- Bachelor's degree
- Cell phone reimbursement
- Paid sick time
Quick apply
3d
Junior SOC Automation Engineer
SafeAeon Pvt Ltd —Sahibzada Ajit Singh Nagar, Mohali, Punjab
- Email
- Bachelor's degree
- JavaScript
- Scripting
Quick apply
Senior Full Stack Engineer (Night shift)
skysun —Mohali, Punjab
- Up to ₹25,00,000 a year
- Full-time
- CRM software
- System design
- SQL
Quick apply
Email & CRM Tech Developer (all genders)
HRS —Mohali, Punjab
- English
- SQL
- HTML
DevOps Engineer
Indian School of Business —Mohali, Punjab
- Monday to Friday
- Computer Science
- B.Sc
- DevOps
MarTech Engineer (all genders)
HRS —Mohali, Punjab
- Salesforce
- English
- AWS
CA ESP Administrator
Pyramid Global Technologies —Mohali, Punjab
- Software troubleshooting
Sr Solution Designer
Pyramid Global Technologies —Mohali, Punjab
- PMP
- Java
- Project management
Solution Designer
Pyramid Global Technologies —Mohali, Punjab
- PMP
- Java
- Project management
Senior Solution Designer
Pyramid Global Technologies —Mohali, Punjab
- PMP
- Java
- Project management

More jobs to discover

Find similar jobs that you might be interested in.

Quality Analyst (QA)
Farenexus Solutions —Mohali, Punjab
Implement and keep an eye on test scripts for evaluating the service or product's usability, performance, dependability, and quality.
₹3,00,000 - ₹5,00,000 a year
Quick apply
9d
Quality Analyst
WORKSDELIGHT —Mohali, Punjab
Review requirements, specifications, and technical design documents to provide timely and meaningful feedback. Identify, record, document, and track bugs.
₹25,000 - ₹40,000 a month
Quick apply
6d

I want to receive the latest job alerts for operations analyst in punjab

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

operations analyst jobs near punjab

Devops Engineer jobs in Mohali, Punjab

Data Analyst jobs in Zirakpur, Punjab

Full Stack Developer jobs in Mohali, Punjab

Engineer jobs in Mohali, Punjab

Sr Hr Manager jobs in Hyderabad, Telangana

Area Manager jobs in Lucknow, Uttar Pradesh

Industrial Area Phase 2 jobs in Panchkula, Haryana

Area Manager jobs in Bengaluru, Karnataka

Area Manager jobs in West Bengal

Pre Sales Manager jobs in Bengaluru, Karnataka

Area Manager jobs in Rajasthan

Quality Assurance Analyst jobs in Kolkata, West Bengal

Quality Assurance jobs in Vadodara, Gujarat

Quality Control Manager jobs in Visakhapatnam, Andhra Pradesh

Quality Assurance Analyst jobs in Nandesari Ind. Estate, Vadodara, Gujarat

Quality Assurance Analyst jobs in Raipur, Chhattisgarh

Pharma Quality Assurance jobs in Maharashtra

Quality Assurance Analyst jobs in Swargate, Pune, Maharashtra

Data Analyst jobs in Noida, Uttar Pradesh

Industry Civil Engineer jobs in Gujarat

Specialist - Global Service Desk

Everise -
Mohali, Punjab

Apply Now

Job details

Full-time
3 days ago

Benefits

Work from home

Qualifications

TCP
Operating systems
Incident management
BMC Remedy
Engineering
LAN
Telecommunication
Windows
Microsoft Office
Network infrastructure
DHCP
Analysis skills
Bachelor's degree
ITIL
Computer hardware
IT support
DNS
IT
TCP/IP
Communication skills

Full job description

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:

The Specialist - Service Desk Analyst will be the first point of contact via phone, email, and chat to provide first level of support through assistance or rapid restoration of normal services to the Everise Enterprise users. Handling the resulting Incidents or Service Requests, using the Incident Management and Request Fulfillment processes, in line with Service Desk objectives.

Job Requirements:

Under General Supervision, and in accordance with all applicable federal, state and local laws/regulations and Everise policies, procedures and guidelines, this position has the following responsibilities
Troubleshoots desktop hardware, software, Windows-based applications, and telephony issues via remote access, phone, and email support for users in multiple call centers

• Create a positive user support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude• Responsible for following the Incident Management Process within Everise such as:

Logs and tracks incidents and requests from identification through resolution
Addresses and resolves incidents and requests; performs initial assessment, triage, research, and resolution
Restores normal service operation as quickly as possible and minimize the adverse impact on business operations, thus ensuring the best possible levels of service
Responsible for collecting information through a user conversation, accessing support tools, and collaborating with global support staff
Clear and concise documentation of incidents, troubleshooting steps, and comments into an Incident Management System
Follows up with other global support staff involved in resolution to ensure incidents are resolved and the customer communication is complete
Documents resolutions and updates self-help and knowledge bases
Responsible for following the Security Management Process within Everise such as:
Password Resets NT Login Creation User access modification
Grows general knowledge of current corporate, department, client-based, and facility-specific products, increasing ability to resolve requests on first contact
Become aware of fixes to known issues for quick resolution. Update and maintain troubleshooting guides
Maintain current technical expertise in the rapidly changing technology and utilize state-of-the-art techniques when implementing or recommending solutions

• Monitors the Network stability through devices and performs initial steps as part of investigating a possible service impacting incident• Perform other duties as assigned

Qualifications:

Candidate must possess a Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent
Minimum1 year experience in a professional Service Center environment providing IT support over the phone and via e-mail
Experience using current or recent Windows desktop platforms and current or recent MS Office suite
Experience supporting LAN’s, PC Hardware configuration, PC operating systems, and desktop software
Experience with Service Desk ticketing systems (Service Center Manager, Remedy, Service-Now, etc.)
Basic knowledge of network infrastructure devices and protocols; enterprise computer hardware/software and information systems
This includes basic networking concepts including TCP/IP, Subnetting, Routing, DHCP, and DNS
Support level knowledge of operating systems, applications, and associated hardware on such platforms as MS Windows desktop OS and MS Office Suite
Self-motivated and professional with excellent verbal and written communication skills. Customer-focused
Articulate and methodical
Ability to handle multiple tasks simultaneously and having a keen ability to make quick and accurate decisions
Ability to analyze challenging technical issues and develop new solutions in a timely and accurate manner
Good analytical and troubleshooting skills. Ability to think logically and be able to make correct decisions relative to fixing operational problems
Willing to work on shifting schedules, holidays, and weekends
Strong understanding of ITIL
Work experience in an environment that follows ITIL Best Practices
Incident Management experience- Managing incidents including business expectations and communication

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Apply Now

Refine Your Search

operations analyst jobs in punjab

Specialist - Global Service Desk

Quality Analyst (QA)

Data Management Executive

ABHFL-Area Credit Manager-Retail- Ludhiana

SEO TEAM LEADER

SAP Basis

Data Analyst

Junior SOC Automation Engineer

Senior Full Stack Engineer (Night shift)

Email & CRM Tech Developer (all genders)

DevOps Engineer

MarTech Engineer (all genders)

CA ESP Administrator

Sr Solution Designer

Solution Designer

Senior Solution Designer

More jobs to discover

I want to receive the latest job alerts for operations analyst in punjab

Explore jobs in more locations

Company Overview

Jobseeker tools

Employer Tools

Browse

Stay Connected