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Mid-Tier UC Operations Engineer

Infosys Limited -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

QoS
Power BI
Oracle
CSS
Ansible
VoIP
Embedded software
Splunk
Unity
ServiceNow
Banking
Python

Full job description

Job Description:

Position Summary
Job Title Unified Communications Operations Engineer Mid Level
Department Unified Communications IT Operations
Location Hyderabad India
Work Schedule Monday Friday 8 00 AM 5 00 PM EST Participates in 24 7 on call rotation
Experience Required 4 6 years
Employment Type Full Time
About the Role
We are seeking a highly motivated Mid Level Unified Communications UC Operations Engineer to support and maintain enterprise scale Cisco collaboration environments within a regulated financial services environment
This role focuses on operational stability proactive monitoring incident response MACD service request execution change governance and documentation control across Cisco UC platforms including CUCM Unity Connection Oracle SBC SIP trunking and Microsoft Teams Direct Routing integrations
The ideal candidate will demonstrate strong troubleshooting skills structured change discipline and the ability to operate effectively in a compliance driven 24 7 banking environment

Key Responsibilities:

Key Responsibilities
Execute Moves Adds Changes and Deletes MACD including user provisioning voicemail setup hunt groups call queues and device configurations
Configure and modify dial plans partitions CSS route patterns translation patterns trunks and device pools
Provide L2 support for voice voicemail contact center and collaboration services
Respond to P1 P2 incidents with structured troubleshooting and documented root cause analysis RCA
Analyze CDRs RTMT logs SIP ladder traces packet captures and call flow diagnostics
Support Oracle SBC policy management and SIP trunk troubleshooting with carriers
Support Microsoft Teams Direct Routing integrations and call quality optimization
Implement CAB approved configuration changes with rollback plans and validation testing
Support patching firmware upgrades version updates and vulnerability remediation
Maintain documentation including runbooks SOPs knowledge base articles and topology diagrams
Collaborate with network security cloud and identity teams to resolve cross platform issues
Participate in disaster recovery testing and high availability validation exercises

Technical Requirements:

Required Qualifications
4 6 years of hands on experience supporting Cisco Unified Communications environments
Strong experience with CUCM Unity Connection UCCX SIP trunking Oracle SBC and Microsoft Teams Direct Routing
Solid understanding of VoIP fundamentals RTP SRTP codecs QoS
Experience handling enterprise P1 P2 voice incidents
Familiarity with monitoring and diagnostic tools RTMT Wireshark Splunk
Experience with ITSM tools such as ServiceNow
Experience with Python Ansible and Microsoft Power Platform
Ability to operate in a regulated banking environment with strict change governance
Experience with creating operational metrics dashboards Power BI or similar

Preferred Skills:

Technology->Network->CISCO technologies,Technology->Network->Cisco-Broadband

Apply Now

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