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Sr Account Manager/ Director Sales & Customer Success

Tru Global Software -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Sales
Upselling
Direct sales
Solution architecture
AI
Account management
Negotiation

Full job description

Job Category: Head

Job Type: Full Time

Required Experience: 8+ Years

Job Location: Bangalore

Responsibility Area:

Account Management: Manage and grow existing enterprise accounts by building trusted client relationships and ensuring business expansion.
IT Services Expertise: Leverage deep knowledge across Cloud, Infra, AI/Analytics, ERP, CRM, Security, and Digital Services to identify and create opportunities.
Account Growth: Drive revenue growth by upselling and cross-selling within existing accounts.
Client Engagement: Act as the single point of contact for client stakeholders, ensuring high CSAT, retention, and long-term partnerships.
Go-to-Market (Preferred): Contribute to GTM strategies to tap into USA market opportunities, working with presales and delivery teams.
Collaboration: Partner with Delivery, Solution Architects, and Practice Leaders to align client needs with organizational capabilities.
Reporting & Forecasting: Maintain accurate sales pipelines, revenue forecasts, and account health reports.

Required Skills & Experience:

Overall Experience: Minimum 8+ years in Sales/Account Management within IT Services.
Background: Strong record in enterprise account handling and IT services solution selling.
Industry Knowledge: Proven expertise in Cloud, Infra, AI/Analytics, ERP, CRM, Security, and Digital transformation services.
Client Growth Focus: Demonstrated ability to achieve account growth targets.
Communication: Strong executive presence with excellent relationship-building and negotiation skills.

Preferred Experience (Good to Have)

Go-to-Market Exposure: Experience in GTM strategy and creating opportunities in the USA business market.
Past Roles: Prior experience as Solution Architect, Delivery Manager/Director, or Service Delivery Manager (SDM) before moving into Sales.
Sales Approach: Experience with consultative selling and solution-based approaches.

Relevant Titles (Past/Current):

Required: Business Development Manager (BDM), Sales Director, VP Sales
Good to Have: Solution Architect, Delivery Manager/Director, Service Delivery Manager (SDM) transitioned into Sales

Apply Now

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