Noida, Up Technical analyst 2 support Jobs – 69 Open Jobs Today

Client Services Analyst I
Zinnia - Employee Referral —Noida, Uttar Pradesh
- Online application
- Microsoft Office
- Analysis skills
- Software development
1d
Front Line Manager - F&A - FP&A 4A
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Finance
- Master's degree
Quick apply
4d
ServiceNow Developer - Contractor
BirlaSoft —Noida, Uttar Pradesh
- Master's degree
- Analysis skills
- Bachelor's degree
11d
Oracle Fusion Patching Analyst
Sopra Steria —Noida, Uttar Pradesh
- Full-time
- Oracle
- SQL
- Project management
Quick apply
Placement Coordinator
NIIT Foundation —Kalkaji Devi, Delhi
- ₹25,000 - ₹35,000 a month
- Computer Science
- Engineering
- Databases
Quick apply
AI Agent Manager, Inference and Agentic AI
Paytm —Noida, Uttar Pradesh
- SQL
- Bachelor's degree
- JavaScript
Service Desk Analyst
Azeus Group of Companies —Noida, Uttar Pradesh
- Weekend availability
- English
- Bachelor's degree
Associate, Credit Analyst, Small Medium Enterprises
DBS Bank —Noida, Uttar Pradesh
- Full-time
- Sales
- Master's degree
- Analysis skills
10d
Senior Engineer, Customer Experience
Landis+Gyr —Noida, Uttar Pradesh
- Oracle
- Customer service
- Engineering
13d
Application Development Module Lead
TELUS Digital —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
Sales & Marketing Executive
Hydellabs —Ghaziabad, Uttar Pradesh
- ₹17,000 - ₹21,000 a month
- Full-time
- Sales
- Marketing
- Laboratory experience
- Paid sick time
Quick apply
11d
Client Services Analyst I
Zinnia —Noida, Uttar Pradesh
- Online application
- Microsoft Office
- Analysis skills
- Software development
Quick apply
Sales Operations Analyst (CDD/Contractual - 6 months)
Brevo —Noida, Uttar Pradesh
- Hybrid work
- Sales
- Salesforce
- English
Quick apply
Senior Lead Business Transformation
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- PMP
- Analysis skills
- Project management
- Work from home
Application Development Technical Team Leader
TELUS Digital —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Computer Science
- SQL
- Project management
3971965-Lead Assistant Manager
EXL Service —Noida, Uttar Pradesh
- Full-time
- Azure
- Oracle
- DevOps
Sales Manager
Magneto Cleantech —Okhla, Delhi, Delhi
- ₹70,000 - ₹95,000 a month
- Full-time
- CRM software
- Sales
- Master's degree
Quick apply
10d
SFCC Backend Developer
VML Enterprise Solutions —Noida, Uttar Pradesh
- Azure
- Computer Science
- Software troubleshooting
Quick apply
2d
3780002-Senior Manager
EXL Service —Noida, Uttar Pradesh
- Full-time
- Computer Science
- Software troubleshooting
- Databases
Senior ETL Developer
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Oracle
- Computer Science
- Salesforce
- Work from home
4d

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Client Services Analyst I

Zinnia - Employee Referral
Noida, Uttar Pradesh

Apply Now

Job details

1 day ago

Qualifications

Jira
Incident management
XML
Business analysis
Microsoft Office
Analysis skills
Release management
B2B
Software development
Financial services
Business requirements
Requirements gathering
Communication skills
SDLC

Full job description

WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

WHO YOU ARE:

As a Client Services Analyst you will play a key role in delivering Zinnia's software platforms and business solutions to our clients. This role serves as a primary liaison between clients, internal delivery teams, and implementation leadership, ensuring client requirements are clearly understood, documented, and successfully delivered. You will be responsible for requirements analysis, documentation, solution design, and client support throughout the implementation lifecycle, while fostering strong client relationships and maintaining high standards of service delivery.

WHAT YOU'LL DO:

Client Relationship & Support Management

Serve as the primary point of contact for assigned clients, managing both voice and non-voice communications during US shift.
Provide timely support for client issues, service requests, system defects, and business queries while meeting defined SLAs.
Analyze reported issues, perform initial troubleshooting, coordinate with internal teams, and provide regular status updates until resolution.
Build and maintain strong client relationships by understanding client business objectives, operational processes, and product requirements.
Conduct client meetings, status calls, requirement discussions, issue reviews, and stakeholder communications.

Business Analysis, Project Delivery & Release Management

Gather, analyze, validate, and document business requirements, translating client needs into BRDs, user stories, process flows, use cases, and solution specifications.
Facilitate requirement workshops, gap analysis sessions, impact assessments, and solution discussions with business and technical stakeholders.
Evaluate enhancement requests and recommend optimal business and technical solutions aligned with client objectives.
Prepare Statements of Work (SOW), effort estimates, cost estimates, change requests, and impact assessments for client enhancements.
Act as the liaison between clients and cross-functional teams including Product Management, Development, QA, and Infrastructure
Coordinate end-to-end delivery activities including requirement gathering, development support, testing, UAT, release planning, deployment, and post-production validation.
Collaborate with QA teams to define test scenarios, acceptance criteria, business validation requirements, and support defect triage and sign-off activities.
Track project milestones, risks, dependencies, deliverables, and timelines to ensure successful and high-quality implementation of business solutions.

WHAT YOU'LL NEED:

Strong Business Analysis, Requirements Gathering, and Documentation skills.
Experience in client-facing support, stakeholder management, and relationship management.
Excellent verbal and written communication skills with the ability to interact effectively with US-based clients.
Strong analytical, problem-solving, and decision-making abilities.
Experience in incident management, issue resolution, escalation handling, and product support.
Ability to translate business requirements into functional specifications and technical deliverables.
Knowledge of Software Development Life Cycle and Release Management processes.
Strong organizational, planning, multitasking, and project coordination capabilities.
Ability to manage multiple priorities and work effectively in a fast-paced environment.

Desired Skills

Experience in Life Insurance, Annuity, Retirement Services, or Financial Services domains.
Experience with tools such as Jira, basic of XML and MS office.
Ability to work in overlapping US business hours and support client engagements.
Experience in a B2B SaaS environment supporting enterprise clients and product delivery.

WHAT'S IN IT FOR YOU?

At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Apply Now

Refine Your Search

technical analyst 2 support jobs in noida, up

Client Services Analyst I

Front Line Manager - F&A - FP&A 4A

ServiceNow Developer - Contractor

Oracle Fusion Patching Analyst

Placement Coordinator

AI Agent Manager, Inference and Agentic AI

Service Desk Analyst

Associate, Credit Analyst, Small Medium Enterprises

Senior Engineer, Customer Experience

Application Development Module Lead

Sales & Marketing Executive

Client Services Analyst I

Sales Operations Analyst (CDD/Contractual - 6 months)

Senior Lead Business Transformation

Application Development Technical Team Leader

3971965-Lead Assistant Manager

Sales Manager

SFCC Backend Developer

3780002-Senior Manager

Senior ETL Developer

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