1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents By Leveraging Expertise In Symantec Netbackup And Symantec Backup Exec, Adhering To Agreed Slas.
2. Mentor Team Members And Administrators By Preparing Standard Operating Procedures (Sops) And Maintaining Effective Documentation To Promote Knowledge Sharing And Operational Excellence.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance, While Actively Participating In Capacity Planning To Optimize Resource Allocation.
4. Foster Positive Customer Relationships Through Active Participation In Customer Meetings, Addressing Any Concerns And Ensuring Customer Satisfaction.
5. Conduct Thorough Validations Of Analyses Such As Root Cause Analysis And Trend Analysis, Preparing Comprehensive Reports To Present Findings And Performance Metrics To Key Stakeholders.
