Techno functional solution architect Jobs

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Dynamics CRM Functional Associate+PL400

ITC WORLDWIDE
Delhi, Delhi

Quick apply

Job details

Qualifications

Power BI
Azure
DevOps
C#
English
Microsoft Dynamics 365
.NET
JavaScript
REST
APIs
Agile
TypeScript
Analytics

Full job description

D365 CE Techno-Functional Consultant

Role Overview

The D365 CE Techno‑Functional Consultant will play a key role in delivering end-to-end Microsoft Dynamics 365 Customer Engagement (CE) solutions, combining functional consulting expertise with hands-on technical capability. The role requires working closely with clients, stakeholders, and delivery teams to design, configure, develop, and implement scalable CRM solutions aligned with business processes.

Core Responsibilities

1. Consulting & Requirements Gathering

Engage with business stakeholders to gather, analyze, and document requirements
Lead workshops, discovery sessions, and solution discussions
Translate business needs into functional specifications and technical designs 1

2. Solution Design & Architecture

Design end-to-end D365 CE solutions across:
Sales
Customer Service
Field Service
Align solutions with industry best practices and ITC delivery frameworks
Define scalable architecture, including integration patterns and data models

3. Configuration & Customization

Configure and customize D365 CE using:
Dataverse entities, forms, views, and security models
Business rules, workflows, and Power Automate flows
Develop technical components:
Plugins (C#)
JavaScript customizations
PCF components (preferred) 2

4. Integration & Data Management

Design and implement integrations with external systems using:
Azure services (Logic Apps, Functions)
APIs and middleware
Manage:
Data migration
Data mapping & transformation
Data integrity and governance 3

5. End-to-End Delivery Ownership

Participate across full lifecycle:
Design Configuration Development Testing Deployment Support
Ensure quality deliverables, system performance, and client satisfaction 4
Support Agile / Scrum or hybrid project delivery models

6. Testing, Training & Support

Lead UAT coordination and validation
Provide end-user training and documentation
Troubleshoot and resolve production issues and enhancements

7. Collaboration & Stakeholder Management

Work cross-functionally with:
Developers
Architects
Business teams
Act as a bridge between functional and technical teams 5
Communicate effectively with both technical and non-technical stakeholders

Technical Skill Requirements

Dynamics 365 & Power Platform

Strong expertise in:
D365 CE (Sales, Customer Service, Field Service)
Dataverse architecture
Proficiency in:
Power Apps (Model-driven apps)
Power Automate
Power BI (reporting/analytics)

Development Skills

Hands-on experience with:
C#, .NET plugins
JavaScript / TypeScript
REST APIs and integrations
Understanding of:
Solution management (ALM)
Azure DevOps

Integration & Cloud

Experience with:
Azure Integration Services
APIs and connectors
Knowledge of enterprise integration patterns is critical

Functional Expertise

Strong understanding of:
CRM business processes (Lead-to-Cash, Case Management, Service)
Business Process Mapping and BPM lifecycle
Ability to:
Align system capabilities with business outcomes
Drive process optimization through technology 6

Experience Requirements

5+ years of experience in Dynamics 365 CE implementations
Proven track record of end-to-end project delivery
Experience in client-facing consulting roles
Exposure to multi-module or enterprise-scale deployments

Certifications (Preferred)

Microsoft Dynamics 365 certifications such as:
D365 Customer Service Functional Consultant
D365 Sales Functional Consultant
Power Platform Solution Architect

Language: English (Business)

Quick apply

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