L. B. Nagar Hyderabad Telangana Human resources specialist Jobs – 114 Open Jobs Today

Customer Success Manager -Marketing Cloud
Salesforce —Hyderabad, Telangana
- Weekend availability
- Salesforce
- Communication skills
- Marketing
1h
Human Resource Executive
Career Vidyaa —Hyderabad, Telangana
- ₹20,000 - ₹30,000 a month
- Full-time
- English
- Master's degree
- Databases
- Paid time off
- Cell phone reimbursement
Quick apply
Rewards Process Specialist
Novartis —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- English
- Microsoft Office
13d
Senior Manager - Cybersecurity Engineering
Providence Global Center —Hyderabad, Telangana
- Part-time
- Computer Science
- Master's degree
- Bachelor's degree
- Health insurance
8d
Senior Payroll Specialist
PRIMUS REMEDIES PVT LTD —Hyderabad, Telangana
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Master's degree
- Bachelor's degree
- Cell phone reimbursement
Quick apply
Controls Engineering - Training Manager
Quest Global —Hyderabad, Telangana
- Full-time
- Engineering
- Bachelor's degree
- Manufacturing
Quick apply
Manager Shared Services
FedEx AMEA —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
CRM System Administrator
IntouchCX —Hyderabad, Telangana
- Full-time
- Salesforce
- Project management
- Bachelor's degree
Senior Salesforce Project Manager (Salesforce Implementation Experience Mandatory)
Salesforce —Hyderabad, Telangana
- Full-time
- Azure
- PMP
- Salesforce
Sr. Delivery Consultant, Customer Experience, Professional Services
AWS ProServe IN - Karnataka —Hyderabad, Telangana
- Full-time
- Computer Science
- Sales
- Salesforce
Senior IT Specialist
DSV —Hyderabad, Telangana
- Full-time
- System design
- Windows
- Microsoft Office
5d
Manager- HR Data Analytics
Amgen —Hyderabad, Telangana
- Microsoft Excel
- Master's degree
- SQL
Servicenow - Platform Engineering and Support 170156
ADP —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- CAD
SR. ServiceNow ITSM Developer
CGI —Hyderabad, Telangana
- Full-time
- Computer Science
- DevOps
- English
Quick apply
Global Lead of HR Systems and Solutions
Amgen —Hyderabad, Telangana
- Finance
- Master's degree
- Project management
Senior Project Manager
Salesforce —Hyderabad, Telangana
- Full-time
- Azure
- PMP
- Salesforce
IAM Analyst
Kyndryl —Hyderabad, Telangana
- Full-time
- Hybrid work
- Microsoft Access
- Azure
- Project management
6d
Shared Services Analyst - Senior
FedEx AMEA —Hyderabad, Telangana
- Full-time
- PMP
- Analysis skills
- Project management
TA Program Specialist
サイネオス・ヘルス —Madhapur, Hyderabad, Telangana
- B.Sc
- Microsoft Office
- Bachelor's degree
Senior Specialist, AI Product Change Enablement
MSD —Hyderabad, Telangana
- Full-time
- Microsoft Office
- Project management
- Bachelor's degree

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Customer Success Manager -Marketing Cloud

Salesforce -
Hyderabad, Telangana

Apply Now

Job details

Full-time
1 hour ago

Qualifications

Salesforce Marketing Cloud
Salesforce Certification
Salesforce
Digital marketing
Marketing automation
Communication skills
Marketing

Full job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Description Summary

The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer’s business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The Customer Success Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers.

As a trusted advisor, the CSM will build a track record in customer success through superb communication with partners and extensive knowledge of the Salesforce platform to translate their business needs to solutions. You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share standard methodologies, and adoption of proactive services. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events.

As a CSM, you will occasionally act as a point of contact for any major incidents, owning the customer’s expectations and communications through the resolution of such incidents. The CSM acts as the technical main interface on behalf of our customers and works closely across both internal and external collaborators, including partners and ISVs, as required to address the customer needs.

The ideal CSM has an extraordinary focus on the success of the customer, is an exceptional communicator, exhibits professionalism, is dedicated to meeting and exceeding expectations, enjoys forming relationships, has excellent collaboration skills, and has the ability to learn new technologies quickly.

Your Impact
Function as the Marketing Cloud Subject Matter Expert (SME) for the technical and operational configuration (and needs) of the customer.
Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion.
Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
Help your customers achieve their business goals and outcomes on the Salesforce Marketing platform by:

Coordinating the completion of the Signature Success catalog of services as required for your customer
Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer
Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation
Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.
Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
The CSM may be required to occasionally be available for some after-hour or weekend coverage depending on the customer’s need.
Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs.
Minimum Skills:

Experienced professional with 8+ years of relevant industry expertise in Technical Customer Success, Customer Success Manager, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
Coordinate and work closely with high volume events and/or key events for the customer.
Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.
Preferred Requirements:

+2 years in Salesforce Ecosystem.
Salesforce product certifications are a plus (Marketing Associate, Marketing Cloud Administrator, Salesforce Certified Associate, Marketing Cloud Account Engagement Specialist, Marketing Cloud Email Specialist).
Deep understanding of Marketing Cloud, marketing automation, personalization, advertising, and/or marketing platforms.
Deep understanding of Digital Marketing processes, challenges and trends
Knowledge of Salesforce Marketing Cloud features and applications and able to articulate the value and how a Customer can benefit from Signature Success for Marketing Cloud
Knowledge of Salesforce product suite and features, capabilities, best use, and how to deploy, including knowledge of the Salesforce platform and ecosystem.
Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Apply Now

Refine Your Search

human resources specialist jobs in l. b. nagar hyderabad telangana

Customer Success Manager -Marketing Cloud

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Senior Manager - Cybersecurity Engineering

Senior Payroll Specialist

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Manager Shared Services

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