Churchgate Mumbai Maharashtra Technical support helpdesk Jobs – 51 Open Jobs Today

Technical Analyst – Operations Delivery
Mondelēz International —Mumbai, Maharashtra
- Full-time
- Communication skills
Service Desk – Tier 2
Guggenheim Partners —Mumbai, Maharashtra
- Full-time
- Software troubleshooting
- Customer service
- Communication skills
Senior Client Partner - Technical Support Helpdesk
AccessHealthcare —Mumbai, Maharashtra
- Email
- Software troubleshooting
- Customer service
- English
- Commuter assistance
Group Leader - Application Testing
AccessHealthcare —Mumbai, Maharashtra
- Email
- Computer Science
- Software troubleshooting
- Customer service
- Commuter assistance
Service Desk – Tier 2- India
Guggenheim Partners —Mumbai, Maharashtra
- Full-time
- Software troubleshooting
- Customer service
- Communication skills
Onsite Maintenance Technician
AVI-SPL —Mumbai, Maharashtra
- Full-time
- Customer service
- 12th Pass
- Computer skills
Group Leader - Business Analyst
AccessHealthcare —Mumbai, Maharashtra
- Online application
- Computer Science
- Customer service
- Bachelor's degree
- Commuter assistance
Senior Client Partner - Procurement
AccessHealthcare —Mumbai, Maharashtra
- Part-time
- Software troubleshooting
- Customer service
- Salesforce
- Commuter assistance
Electrical Engineer
ETAP —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Success Engineer
StoreApps —Mumbai, Maharashtra
- English
- JavaScript
- Communication skills

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Technical Analyst – Operations Delivery

Mondelēz International -
Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Jira
ServiceNow
Communication skills
Workday
Help desk

Full job description

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.

How you will contribute

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

Your specific process area
Working in a shared service organization
Being a good team player and influencing others
Process design and mapping, and business requirement gathering experience
Communicating effectively, applying interpersonal skills and taking initiative

More about this role

What you need to know about this position: An execution-focused role supporting operations through triage, configuration, and defect resolution in TA systems.

Key Responsibilities:

Handle Tier 2/3 triage and capability support (Workday, Paradox, HiredScore, Phenom)

Configure and test defect fixes and low-complexity change requests

Provide access and user support

Support Impact assessment for System Releases

Produce testing evidence for releases and configurations

Maintain configuration workbooks and supporting documentation, and conduct impact analysis for system changes to identify effects on downstream systems and across integrated platforms

Job specific requirements:

Proven experience supporting HR systems or IT operations, with the ability to independently manage Tier 2/3 support activities and contribute to system configuration and defect resolution

Hands-on experience with:

Ticketing tools (ServiceNow, Jira)

Basic configuration in HR tools (WD, Paradox)

Exposure to:

User support / helpdesk

Incident and defect management

Experience working with stakeholders or vendors

Strong problem-solving and case management skills

Good communication and stakeholder coordination

No Relocation support available

Business Unit Summary

At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.

Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Service Operations (Delivery)

Global Business Services

Apply Now

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technical support helpdesk jobs in churchgate mumbai maharashtra

Technical Analyst – Operations Delivery

Service Desk – Tier 2

Senior Client Partner - Technical Support Helpdesk

Group Leader - Application Testing

Service Desk – Tier 2- India

Onsite Maintenance Technician

Group Leader - Business Analyst

Senior Client Partner - Procurement

Electrical Engineer

Customer Success Engineer

I want to receive the latest job alerts for technical support helpdesk in churchgate mumbai maharashtra

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Job Description

Business Unit Summary

Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast.

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