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Client Onboarding Manager

Emiza -
Vidyavihar, Mumbai, Maharashtra

Apply Now

Job details

10 days ago

Qualifications

Transportation management system
APIs
Business requirements

Full job description

Working with us

We are an equal-opportunity employer and believe that organisations shine when everyone is given a voice, which is why we have several cross-functional teams that allow for difference of opinion and healthy debate, fostering a community of committed and responsible professionals.

We provide an open and stimulating environment to employees to realise their true potential. Our people are our biggest asset, which is why we offer one of the best employee benefit packages in the market and reward those who show outstanding commitment to work and creativity.

Job Summary: The Client Onboarding Manager is responsible for managing the end-to-end onboarding and implementation of new clients across warehousing, fulfilment, transportation, and last-mile delivery operations. The role ensures seamless integration of client requirements into operational processes, Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and last-mile delivery networks. The incumbent acts as the primary point of contact during the transition phase, ensuring successful go-live, operational readiness, and customer satisfaction.

Key Responsibilities:

1. Client Implementation & Onboarding

Lead end-to-end onboarding projects from contract signing to successful go-live.
Conduct project kick-off meetings with clients and internal stakeholders.
Develop implementation plans, timelines, milestones, and risk mitigation strategies.
Ensure onboarding activities are completed within agreed timelines and SLAs.
Serve as the primary client contact during the onboarding phase.

2. Warehousing & Fulfilment Setup

Understand client business requirements, inventory profiles, and fulfilment processes.
Coordinate warehouse setup including storage planning, SKU mapping, inventory classification, and SOP creation.
Ensure readiness of manpower, infrastructure, equipment, and operational processes.
Facilitate inventory onboarding and warehouse go-live activities.
Validate inbound, storage, picking, packing, and dispatch workflows.

3. Last-Mile Delivery Implementation

Coordinate setup of last-mile delivery operations and distribution network requirements.
Define serviceability coverage, delivery SLAs, COD processes, reverse logistics, and exception management.
Work with transportation teams to establish routing, delivery tracking, and escalation mechanisms.
Ensure smooth integration with courier partners and delivery service providers.
Monitor first-mile to last-mile process readiness before launch.

4. Systems Integration & Technology Enablement

Coordinate WMS, OMS, ERP, and TMS integrations.
Manage API integration projects with client systems and marketplaces.
Ensure master data setup, SKU mapping, customer data validation, and system configuration.
Facilitate User Acceptance Testing (UAT) and issue resolution.
Validate reporting dashboards and operational visibility requirements.

5. Cross-Functional Stakeholder Management

Collaborate with Operations, IT, Finance, Billing, Procurement, Quality, and Transportation teams.
Ensure alignment of all stakeholders toward onboarding milestones.
Conduct regular status review meetings with clients and leadership teams.
Manage client expectations and proactively address implementation challenges.

6. Go-Live & Hypercare Support

Lead client go-live execution and operational transition.
Monitor performance during the stabilization period.
Resolve operational and system-related issues post go-live.
Ensure successful handover to Account Management or Customer Success teams.
Track onboarding success metrics and customer satisfaction.

Client Onboarding Manager

Apply Now

Refine Your Search

it project manager jobs in mantralaya mumbai maharashtra

Client Onboarding Manager

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