bengaluru karnataka help desk Jobs – 141 Open Jobs Today

Regional End User Support Manager - India
Epiroc Mining India Ltd —Bengaluru, Karnataka
- English
- Project management
- Bachelor's degree
12d
RRN00017172- Application Tech Support Practitioner Copy 01
Accenture —Bengaluru, Karnataka
- Full-time
- Communication skills
ISSRRN000181 - Application Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Communication skills
RRN00069 - Application Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Communication skills
ISSRRN000184 - Application Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Communication skills
ISSRRN000185 - Application Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Communication skills
ISSRRN000182 - Application Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Communication skills
RRN00015356 - Application Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Master's degree
- Communication skills
IT Support Engineer
TRIGAJA —Bengaluru, Karnataka
- From ₹3,50,000 a year
- Full-time
- Remote
- Azure
- Microsoft Outlook
- Software troubleshooting
Quick apply
7d
Remote Engineer
NTT Ltd —Bengaluru, Karnataka
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
Remote Engineer
NTT DATA —Bengaluru, Karnataka
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
Service Desk, Subject Matter Expert
Kyndryl —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Bachelor's degree
Senior Associate Technical SUpport
Kyndryl —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Software troubleshooting
13d
IT Support Engineer
SentinelOne —Bengaluru, Karnataka
- Remote
- Google Suite
- Azure
- Software troubleshooting
- Health insurance
- Flexible schedule
Quick apply
5d
Technical Support Specialist
Smartsheet —Bengaluru, Karnataka
- Night shift
- Salesforce
- English
- SQL
- Commuter assistance
Sr. Manager, Service Desk & IT Automation (Hybrid in Bangalore)
Smartsheet —Bengaluru, Karnataka
- Computer Science
- English
- APIs
RRN00017257-Application Tech Support Practitioner Copy 01
Accenture —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Communication skills
Manager, AMER Buy Desk Pod
Adobe —Bengaluru, Karnataka
- Full-time
- Analysis skills
- Mentoring
- AI
3d
Application Support Engineer with MFT and JIRA
Quadwave —Bengaluru, Karnataka
- Computer Science
- Project management
- Bachelor's degree
- Health insurance
RRN000369 - Application Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Communication skills

I want to receive the latest job alerts for help desk in bengaluru karnataka

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk jobs near bengaluru karnataka

Engineer jobs in Bengaluru, Karnataka

IT Support jobs in Bengaluru, Karnataka

Senior Technical Support jobs in Bengaluru, Karnataka

Buying Manager jobs in Bengaluru, Karnataka

Technical Support Specialist jobs in Bengaluru, Karnataka

Service Desk Support jobs in Coimbatore, Tamil Nadu

Customer Service Executive jobs in Bhopal, Madhya Pradesh

Customer Service jobs in Technopark, Thiruvananthapuram, Kerala

Flipkart Work From Home , Customer Service jobs in Vijayawada, Andhra Pradesh

Service Desk Support jobs in Pimpri, Pune, Maharashtra

Service Desk Support jobs in Navi Mumbai, Maharashtra

Customer Service jobs in Salt Lake City, West Bengal

Civil Engineer jobs in Gurgaon, Haryana

Junior Data Engineer jobs in Chennai, Tamil Nadu

Hvac Design Engineer, Hvac Engineer , Draftsman jobs in Chennai, Tamil Nadu

Environmental Engineer jobs in Surat, Gujarat

Systems Engineer jobs in Coimbatore, Tamil Nadu

Mechanical Engineer Oil Gas jobs in Chennai, Tamil Nadu

Civil Engineer jobs in Ahmedabad, Gujarat

Customer Support ,aegis Bpo Work From Home jobs in Remote

Regional End User Support Manager - India

Epiroc Mining India Ltd
Bengaluru, Karnataka

Apply Now

Job details

12 days ago

Qualifications

ITIL Certification
Vendor management
Call center
IT service management
Business analysis
English
Project management
Bachelor's degree
Continuous improvement
Computer networking
Requirements management
Relationship management
Help desk

Full job description

Job Description

Regional End User Support Manager

In this role you will be responsible for managing three key deliveries:

Service Desk: The remote support for the end users. You are the brigde of the Epiroc IT, the end users and the external service delivery organizations. Together with the vendor and contract manager you are responsible for the strategic development of the Service Desk service and for the relationship with the strategic Partner. You are the operational responsable person for the partner in your region, ensure quality and escalation with the partner.
Desk Side Support: The local support for the end users. You are leading the team performing all task that cannot be managed remotely or require indepth technical knowledge, enable purchase activities, provide local guidance to the business. You are the trusted advisor of the business for the operational needs.
Business Unit specific support: The IT onsite support of production unit, delivery centers and all non-desk side support. You will support the key business functions of the supply chains and ensure the right support model is engaged. Ensure disaster solution to mitigate Epiroc loss of revenue.

You will report to the Global IT Support Manager.

Mission

Assess the end user’s perspective of service performance through customer surveys
Monitor and review the service performance (Service Performance Management)
Coordinate the development of service level agreements (Service Level Management) and on-going management of service level compliance – internal within Epiroc as well as externally between Epiroc and its Partners
Identify areas for enhancement and continuous improvement, as well as engage in proactive end user satisfaction analysis and apply feedback to the End Users Support processes and teams
Communicate, prioritize and resolve delivery issues and risks
Change Management: Participate in Global/ Regional Change Advisory Boards. Follow up on change requests beginning to end in the area of the End Users Support
Dispute and Escalation Management
Provide real-time analysis of daily incident volumes and customer experience to assure service level objectives are achieved and results communicated to all stakeholders
Direct the planning, development, implementation, evaluation and on-going management of new and existing services
Work with other Service Managers and Process Owners/ Managers to ensure that appropriate SLAs and underpinning contracts have been defined that clearly set out a description of the service and the measurements for monitoring the service
Work with compliance, audit, risk and security teams to ensure that significant risks related to the service are identified and actions are taken to ensure that they are managed and compliant with legal, regulatory and contractual requirements affecting the enterprise
Prepare and review service performance reports identifying any significant issues and variances, initiating, where necessary, corrective actions and ensuring that all outstanding issues are followed up
Ensure regular communication of status and progress for major incidents. Represent Epiroc IT in the Major Incident Resolution process
Provide the quarterly business service forecast to enable capacity planning for the requisite IT services
Regional virtual team
Team prepared to take regional action on short notice.
Transparent service cost management
Ensure regional adoption of routines and guidelines

Experience requirements

Management experience in Help Desk, Call Center Operations, Service Desk Management, or Technical Support in a Corporate/Enterprise environment
IT Service Management experience
Demonstrated effectiveness in managing multiple priorities and meeting deadlines in a fast-paced environment
Demonstrated commitment to quality and continuous improvement
Experience with developing, documenting, implementing, and ensuring adherence to operational procedures and expectations
Experience with networking and interacting with industry peers to understand regulatory and market trends to continuously improve Atlas Copco's vendor relationship management
Experience with IT best practice / ITIL; ITIL certification required
Proven Project Management and Business Analysis capabilities

Knowledge / Educational requirements

University degree or equivalent competence gained through experience
Fluency in English (oral and written is a must). Other languages are a plus
ITIL Certified
Project Management is a plus

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com

Apply Now

Refine Your Search

help desk jobs in bengaluru karnataka

Regional End User Support Manager - India

RRN00017172- Application Tech Support Practitioner Copy 01

ISSRRN000181 - Application Tech Support Practitioner

RRN00069 - Application Tech Support Practitioner

ISSRRN000184 - Application Tech Support Practitioner

ISSRRN000185 - Application Tech Support Practitioner

ISSRRN000182 - Application Tech Support Practitioner

RRN00015356 - Application Tech Support Practitioner

IT Support Engineer

Remote Engineer

Remote Engineer

Service Desk, Subject Matter Expert

Senior Associate Technical SUpport

IT Support Engineer

Technical Support Specialist

Sr. Manager, Service Desk & IT Automation (Hybrid in Bangalore)

RRN00017257-Application Tech Support Practitioner Copy 01

Manager, AMER Buy Desk Pod

Application Support Engineer with MFT and JIRA

RRN000369 - Application Tech Support Practitioner

I want to receive the latest job alerts for help desk in bengaluru karnataka

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected