maharashtra senior procurement analyst Jobs – 129 Open Jobs Today

Senior Customer Success Manager (India)
Zycus —Mumbai, Maharashtra
- Full-time
- ERP systems
- Communication skills
- Negotiation
Senior Technical Support Engineer
Zycus —Pune, Maharashtra
- Full-time
- Engineering
- Bachelor's degree
- Communication skills
Senior Product Support Consultant (Source to Pay)
Zycus —Pune, Maharashtra
- Full-time
- Bachelor's degree
- Communication skills
Sr Analyst Tables Team
Diabos —Pune, Maharashtra
- Analysis skills
- Bachelor's degree
- Communication skills
Senior Application Support Engineer
Zycus —Pune, Maharashtra
- Full-time
- Engineering
- Bachelor's degree
- Communication skills
Staff Enterprise Technology Engineer
bp —Pune, Maharashtra
- Full-time
- Azure
- DevOps
- Master's degree
- Health insurance
GIS Analyst - FME
Stantec —Pune, Maharashtra
- Full-time
- Master's degree
- Analysis skills
- No travel
Assistant Sourcing Manager
Avantor —Pune, Maharashtra
- Full-time
- ERP systems
- Microsoft Office
- Master's degree
1d
VP â€“ Global Partner Sales & Alliances
Zycus —Mumbai, Maharashtra
- Full-time
Business Analyst, Field Support Supplier Quality Engineer
Genpact India Pvt. Ltd. —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Oracle
- Computer Science
Quick apply
7d
Manager-Project Planning and Controls
AtkinsRéalis —Mumbai, Maharashtra
- Full-time
- Remote
- Management
- PMP
- Engineering
- Health insurance
Principal SAP Finance (SAP FI) Business Analyst
SELECCIÓN Consulting —Pune, Maharashtra
- Full-time
- Analysis skills
- Accounting
- Communication skills
Purchasing Network Leader
Eaton —Pune, Maharashtra
- Inventory management
- Customer service
- Master's degree
9d
GIS Analyst - GeoAI
Stantec —Pune, Maharashtra
- Full-time
- Doctoral degree
- Master's degree
- Analysis skills
Project Manager - SOC - Mumbai (8+Years)
Informica Solutions —Unknown, Maharashtra
- Full-time
- Project management
Quick apply
Oracle IT Analyst Lead
Copeland —Pune, Maharashtra
- Full-time
- Oracle
- Engineering
- SQL
Sr IT Analyst
Honeywell —Pune, Maharashtra
- Full-time
- Analysis skills
- Bachelor's degree
- Communication skills
13d
Team Lead - Article Master Data Management
METRO Global Solution Center IN —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
Quick apply
Financial Analyst-Systems
Fictiv —Pune, Maharashtra
- Oracle
- Software troubleshooting
- Customer service
Quick apply
Principal SAP PP QM Business Analyst
SELECCIÓN Consulting —Pune, Maharashtra
- Full-time
- Manufacturing

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Senior Customer Success Manager (India)

Zycus
Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Procurement
ERP systems
B2B
Account management
Communication skills
Negotiation

Full job description

About Us

Zycus is a global leader in Source-to-Pay (S2P) procurement software, helping large enterprises drive efficiency, compliance, and measurable value across their procurement and finance operations. Trusted by leading Fortune 1000 organizations worldwide, Zycus enables procurement teams to move from cost control to strategic value creation.

At the core of Zycus’ platform is Merlin AI, an advanced AI-powered engine that brings intelligence, automation, and predictive insights across the entire procurement lifecycle—from sourcing and contract management to procurement, invoicing, and supplier management. Merlin AI empowers Chief Procurement Officers and finance leaders to make faster, smarter decisions with real-time visibility and actionable insights.

Zycus is consistently recognized by top industry analysts such as Gartner, Forrester, and IDC for its innovation, depth of functionality, and strong customer outcomes. Known for its enterprise-grade solutions, global delivery model, and customer-first mindset, Zycus partners closely with organizations to modernize procurement and unlock long-term business value.

With a strong global presence across North America, EMEA, and APAC, Zycus continues to invest aggressively in product innovation, AI-led capabilities, and brand leadership—shaping the future of intelligent procurement.

We Are An Equal Opportunity Employer:

Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.

Job Description

The Senior Customer Success Manager (CSM) is a quota-carrying individual contributor role responsible for renewals, retention, and expansion across a large portfolio of Enterprise customers.

The role requires strong commercial discipline, operational efficiency, and the ability to drive consistent customer outcomes at scale.

Key Responsibilities:

Renewals and Revenue Ownership

Own renewal and expansion targets for an assigned portfolio of Tier 3 customers.
Drive timely renewals with high forecast accuracy and controlled discounting.
Identify and close cross-sell and upsell opportunities within the existing customer base.
Maintain accurate renewal forecasts, pipelines, and account data in CRM systems.

Customer Adoption and Value Realization

Drive ongoing product adoption and usage across the customer portfolio.
Monitor customer health, license utilization, and engagement indicators.
Deliver standardized value summaries and renewal readiness communications.
Ensure customers clearly understand the value and outcomes achieved with Zycus solutions.

Scaled Customer Management

Manage a large book of customers using standardized playbooks and lifecycle processes.
Segment accounts based on renewal risk, health, and growth potential.
Execute structured 1-to-many initiatives such as onboarding refreshers, feature updates, and enablement sessions.
Escalate customers to higher-touch engagement models only when defined criteria are met.

Risk and Escalation Management

Proactively identify churn risks and execute mitigation actions.
Act as the primary escalation point for customers within the Tier 3 segment.
Partner with Support and Product teams to resolve issues impacting renewals and satisfaction.

Cross-functional Collaboration

Work closely with Sales, Customer Success Operations, Support, and Product teams to ensure consistent customer experience.
Provide structured feedback from Tier 3 customers to improve product usability and success processes.
Contribute to continuous improvement of Customer Success playbooks and operating models.

Job Requirement

Required Experience and Qualifications

8–12 years of experience in Customer Success, Account Management, Renewals, or B2B SaaS roles.
Proven experience managing high-volume, small-ticket customer portfolios.
Demonstrated ownership of renewal and/or expansion quotas.
Experience working in scaled or pooled account models.
Background in enterprise SaaS, procurement software, or ERP platforms is preferred.

Key Skills and Competencies

Strong commercial and negotiation skills.
High level of organization, prioritization, and execution discipline.
Data-driven approach to customer and revenue management.
Clear and concise written and verbal communication.
Comfort operating in a performance-driven, volume-oriented environment.

Success Metrics

Gross Renewal Rate (GRR)
Net Revenue Retention (NRR)
Renewal Forecast Accuracy
Expansion Revenue
Customer Health and Adoption Metrics

Why Join Zycus

Opportunity to own revenue outcomes across a large customer base.
Work with a market-leading AI-powered procurement platform.
Exposure to global customers and enterprise SaaS operations.
Clear career progression within Customer Success and Account Leadership tracks.

Apply Now

Refine Your Search

senior procurement analyst jobs in maharashtra

Senior Customer Success Manager (India)

Senior Technical Support Engineer

Senior Product Support Consultant (Source to Pay)

Sr Analyst Tables Team

Senior Application Support Engineer

Staff Enterprise Technology Engineer

GIS Analyst - FME

Assistant Sourcing Manager

VP â€“ Global Partner Sales & Alliances

Business Analyst, Field Support Supplier Quality Engineer

Manager-Project Planning and Controls

Principal SAP Finance (SAP FI) Business Analyst

Purchasing Network Leader

GIS Analyst - GeoAI

Project Manager - SOC - Mumbai (8+Years)

Oracle IT Analyst Lead

Sr IT Analyst

Team Lead - Article Master Data Management

Financial Analyst-Systems

Principal SAP PP QM Business Analyst

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