We are Omnissa! The world is evolving fast, and organizations everywhere—from corporations to schools—are under immense pressure to provide flexible, work-from-anywhere solutions. They need IT infrastructure that empowers employees and customers to access applications from any device, on any cloud, all while maintaining top-tier security. That’s where Omnissa comes in. The Omnissa Platform is the first AI-driven digital work platform that enables smart, seamless and secure work experiences from anywhere. It uniquely integrates multiple industry-leading solutions including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance through common data, identity, administration, and automation services. Built on the vision of autonomous workspaces - self configuring, self-healing, and self-securing - Omnissa continuously adapts to the way people work; delivering personalized and engaging employee experiences, while optimizing security, IT operations and costs. we're experiencing rapid growth—and this is just the beginning of our journey!
At Omnissa, we’re driven by a shared mission to maximize value for our customers. Our five Core Values guide us: Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—all with the aim of achieving shared success for our clients and our team.
As a global private company with over 4,000 employees, we’re always looking for passionate, talented individuals to join us. If you're ready to make an impact and help shape the future of work, we’d love to hear from you!
What is the opportunity?:
You have an analytical mind and a passion for the craft of systems engineering, and you love solving problems and learning new things. Technologies come and go, but that excites you because of the endless possibilities it creates. You are looking for an opportunity to work for a company whose software is utilized by every Fortune 500 company and significantly impacts every industry.
As a Member of Technical Staff, You will be responsible for : Primary Responsibilities: Desktop Support: • Deliver prompt and efficient technical support to end-users for various hardware and software issues. • Diagnose and address issues associated with laptops, printers, and other peripherals. • Install, set up, and manage operating systems, applications, and software updates. • Help users with account setup, password resets, and other account-related problems. • Develop and keep documentation of technical procedures and solutions.
Hardware Inventory Management: • Maintain accurate records of hardware inventory, including laptops, monitors, and other peripherals. • Track hardware assets throughout their lifecycle, from procurement to disposal. • Conduct regular audits of hardware inventory to ensure accuracy and identify discrepancies. • Manage the procurement and deployment of new hardware. IT Store/depos: • Oversee day-to-day
IT store/depos operations, manage inventory, replenish stock, and provide colleague support services. • Assist colleagues in choosing IT equipment and accessories based on our hardware standards. • Offer guidance and recommendations for hardware and software solutions.
Executive Support: • Provide dedicated technical support to executive-level staff, including troubleshooting, issue resolution, and proactive maintenance. • Prioritize executive requests and ensure timely and efficient service delivery. • Maintain confidentiality and discretion when handling sensitive information.
Location: Bengaluru
Location Type: Hybrid
Omnissa industry recognition and awards: • Gartner Magic Quadrant: Consistently positioned as a leader in Gartner’s Magic Quadrant for Desktop as a Service (DaaS) and Virtual Desktop Infrastructure (VDI). • IDC MarketScape Q2 2024: Recognized as a leader in IDC MarketScape reports for EUC. • Forrester Wave report for Q4 2023: VMware Workspace ONE received the highest scores in the current offering category and the second-highest scores in the strategy category. • Customer Satisfaction and Reviews: High ratings and positive reviews on platforms like Gartner Peer Insights and TrustRadius.
Omnissa’s commitment to diversity & inclusion: Omnissa is committed to continuing their mission to build a diverse and inclusive workforce that reflects the communities we serve across the globe. Fostering inclusiveness is one of our key values, that acts as a bedrock of our operational model and culture.
• Bachelor's degree in Computer Science or a related field is required. Preferred Qualifications: • Experience with hardware inventory management systems. • Experience in providing executive support. • Certifications in Microsoft or Apple technologies.
• A minimum of 5 years of experience in desktop support or a similar role is necessary. • Strong knowledge of Windows and macOS operating systems is essential. • Proficiency in troubleshooting hardware and software issues is required. • Excellent communication and interpersonal skills are a must. • Ability to work independently and as part of a team is necessary.
