Overview
The Lead - GCC Strategy will play a pivotal role in managing and optimizing the operational ecosystem of our Global Capability Center (GCC). This role operates in supporting and overseeing day-to-day delivery, driving operational excellence, establishing governance frameworks. The incumbent will ensure alignment between operational goals, business strategies, and meeting the expectations while cultivating a high-performance, service-oriented culture.
Key Responsibilities
1. Operations & Service Delivery
- Lead, manage, and optimize operations across functions.
- Ensure timely and quality delivery of services as per SLAs, KPIs, and stakeholder expectations
- Implement standard operating procedures (SOPs) and quality frameworks to monitor performance and track improvements
2. GCC Governance & Compliance
- Support in establishing and managing center-wide governance models for operations, transformation, and risk management
- Ensure adherence to local regulatory requirements, corporate governance, data security, and compliance standards
- Partner with different cross functions to ensure adherence to frameworks
3. People Leadership & Stakeholder Management
- Lead and mentor cross-functional teams, ensuring strong collaboration, engagement, and capability growth
- Manage relationships with global stakeholders, internal business units, and functional leaders to support organizational objectives
- Drive talent management, including workforce planning, succession planning, and leadership development
4. Transformation & Continuous Improvement
- Drive operational efficiency through automation, digitization, and lean process improvement initiatives
- Monitor operational metrics and use data-driven insights to recommend improvements in efficiency, productivity, and scalability
- Support in executing transformation programs, expanding service lines, and building future-ready GCC capability
5. GCC Infrastructure, Vendor & Risk Management
- Coordinate with facilities, IT, HR, and third-party vendors to ensure an efficient, compliant, and scalable operating environment
- Manage end-to-end vendor performance, renewals, contracts, and service-level governance
- Assess operational risks, develop mitigation plans, and create business continuity preparedness.
Qualifications & Experience
- Bachelor’s degree in Business Administration, Operations, Finance, Engineering, or related field; MBA or equivalent preferred
- 10–15 years of experience in operations leadership within a GCC, Shared Services, Captive Center, or large corporate services environment
- Proven experience in leading cross-functional teams, service delivery, transformation, and scaling operations
- Strong understanding of compliance (SOX, ISO, GDPR, local labor laws), governance models, and shared services frameworks.
- Experience in building relationships across different teams
Abilities & Attributes
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Operational excellence mindset with attention to detail.
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Strong leadership capabilities with the ability to mentor and build high-performing teams.
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Proactive problem-solving and ability to manage complex administrative challenges.
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Influencing and negotiating skills with vendors and stakeholders.
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High integrity, accountability, and discretion in handling sensitive information.
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Adaptability to drive digital transformation, automation, and sustainability initiatives.
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Leaves: Earned, sick, casual, national holidays, maternity, paternity, bereavement, and adoption/surrogacy leave.
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Medical & Insurance: Group medical coverage for self and dependents; personal accident insurance.
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Wellness & Health: Wellness allowance and annual health check-ups for self and family.
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Tech & Meals: Broadband reimbursement and meal card support.
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Commute & Retirement: Commuting allowance, provident fund, gratuity, voluntary provident fund, and pension options.
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Culture & Engagement: Support for philanthropic initiatives, fun contests, and an inclusive work environment.
Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries, and geographies rely on our product portfolio to manage spending more quickly, efficiently, and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution, and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:
- Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations.
- Empowering our people to share their experiences and ideas through open forums and individual conversations.
- Valuing each person’s unique perspectives and individual contributions.
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
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About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay: https://www.corpay.com
Transparency & Compliance
Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Use of Artificial Intelligence in Hiring
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
Candidate Privacy Notice
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.
Pay Philosophy
Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.
