hyderabad telangana call center manager Jobs – 131 Open Jobs Today

Manager, Medical Information
Azurity Pharmaceuticals - US —Hyderabad, Telangana
- Doctoral degree
- Master's degree
- Bachelor's degree
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Manager, Medical Information

Azurity Pharmaceuticals - US
Hyderabad, Telangana

Apply Now

Job details

Qualifications

Doctoral degree
Call center
Master's degree
Quality assurance
Bachelor's degree
Pharmacy

Full job description

Azurity Pharmaceuticals is a privately held, specialty pharmaceutical company that focuses on innovative products that meet the needs of underserved patients. As an industry leader in providing unique, accessible, and high-quality medications, Azurity leverages its integrated capabilities and vast partner network to continually expand its broad commercial product portfolio and robust late-stage pipeline. The company’s patient-centric products span the cardiovascular, neurology, endocrinology, gastro-intestinal, institutional, and orphan markets, and have benefited millions of patients. For more information, visit www.azurity.com.

Azurity Pharmaceuticals is proud to be an inclusive workplace and an Equal Opportunity Employer. Azurity's success is attributable to our incredibly talented, dedicated team that focuses on benefiting the lives of patients by bringing the best science and commitment to quality into everything that we do. We seek highly motivated individuals with the dedication, integrity, and creative spirit needed to thrive in our organization.

About the Role

The Manager of Medical Information is a key member of the Medical Affairs team who leverages therapeutic and product knowledge to oversee internal and external communication on Azurity products, including the management of unsolicited medical information requests from health care providers (HCPs) and other external stakeholders. This person will provide medical/scientific input to cross-functional teams and will also be responsible for contributing to creating reports and various scientific communications. It is expected that this candidate will develop strong expertise in Azurity’s relevant therapeutic areas.

Key Responsibilities

Provide clinical and technical product knowledge in response to clinical/medical inquiries from external and internal customers
Respond with a sense of urgency and ensure accurate, timely, and appropriate verbal and written responses to unsolicited medical information inquiries from HCPs, payers and managed healthcare organizations, which are not covered by existing responses
Help support the MI team with providing guidance to the Medical Information Call Center, including but not limited to, helping with escalated cases and providing on-going training/coaching to ensure excellent customer service by the call center staff
Develop and maintain a product knowledge database, including standard response letters (SRLs) and “frequently asked questions” (FAQ) documents by utilizing the highest level of scientific data so that HCPs can make informed and educated clinical decisions about Azurity’s products
Analyze reports and metrics to identify trends, insights and knowledge gaps and provide quarterly updates to internal stakeholders
Review new and relevant data so that content is updated proactively resulting in the most current information in medical information resources for Medical Affairs colleagues and call center staff to share with HCPs regarding Azurity’s products
Collaborate with internal partners to support both the Promotional Material Review Committee (PMRC) and Scientific Review Committee (SRC), to ensure the provision of medical information is accurate and scientifically balanced
Build a strong relationship and partnership with internal stakeholders (Clinical Development, Commercial/Marketing, Regulatory, Legal, Quality Assurance, Market Access, etc.)
Collaborate with the broader Medical Affairs team to assist with topic-specific presentations to share new information regarding a product/disease state or help fulfill knowledge gaps
Assisting with coordinating, escalating and reviewing legal contracts relating to Medical Affairs activities
Perform other Medical Information-related support and expanded functions, as required

Required Skills and Experience

A minimum of 1 or more years’ professional experience in Medical Affairs/Medical Information in a pharmaceutical company or 3+ years in a contact/call center working on behalf of a pharmaceutical company

Preferred Qualifications

An advanced degree in health sciences (e.g., PharmD, PhD) with a thorough grasp of the pharmaceutical industry is preferred. Masters or bachelor’s level degree in health sciences (e.g., RN, RPh, PA, NP, etc.) would be considered
Medical/Drug Information postdoctoral training/fellowship in specialty OR residency and/or postdoctoral training in a clinical practice/pharmaceutical industry setting is preferred.

By applying for this role, you confirm that you are mentally and physically capable of fulfilling the job responsibilities detailed in the job description without any restrictions. If you have any concerns or even the slightest disability that may affect your ability to perform the job, please inform HR in advance.

Apply Now

Refine Your Search

call center manager jobs in hyderabad telangana

Manager, Medical Information

RCM AR Analyst

Site Administrative Assistant

Program Manager (Support Expert Committee activities)

Specialist, Asset Management (Digital Asset Librarian – AEM Assets)

Manager – Training & Quality Reporting to: Associate Director – Digital Learning

Engineering Manager

Process Developer - HRO

Quality Assurance Analyst (Contact Center)

Impact Assessment Executive

BD Marketing Manager

Sr. Spclst. , Technical Project Management HCGT # 7147

Senior Manager, GSF GenAI & Agentic AI Tech Lead

Sr Associate Data Management

Business Development Associate – CPaaS & Telecom Solutions

Engineering Manager - EM

Process Developer

Specialist, Technical Project Management

Product Manager, ECS Generative AI Experiences

Engineer, Client Service Desk

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