Noida Sector 37 Noida Uttar Pradesh Desktop support technician Jobs – 89 Open Jobs Today

Helpdesk Senior Associate - ITIL
NTT Ltd —Noida, Uttar Pradesh
- Software troubleshooting
- Windows
- Microsoft Office
8d
IT Systems Administrator
AIHM —Karol Bagh, Delhi, Delhi
- ₹30,000 - ₹55,000 a month
- Full-time
- Windows
- Master's degree
- Bachelor's degree
Quick apply
8d
Technical Customer Support Representative
ASIA TECH —Noida Sector 16, Noida, Uttar Pradesh
- ₹15,000 - ₹25,000 a month
- Full-time
- Software troubleshooting
- Windows
- In-person
Quick apply
Technical Support Executive
Vijatshi Software Pvt Ltd —Noida, Uttar Pradesh
- ₹10,000 - ₹15,000 a month
- Email
- Computer Science
- Software troubleshooting
- Bachelor's degree
Quick apply
Project Technical Support - II
Amity University —Noida, Uttar Pradesh
- ₹20,000 a month
- Email
- Laboratory experience
- Research
- Bachelor's degree
Technical Support
Biogenuix —New Delhi District, Delhi
- Flexible schedule
Technical Support Executive
Edunext Technologies Pvt. Ltd. —Noida Sector 55, Noida, Uttar Pradesh
- ₹16,000 - ₹20,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Technical Support Trainee
ANR Software —Noida, Uttar Pradesh
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer & IT Support
Biogenuix —New Delhi District, Delhi
- Flexible schedule
Z SCALER Technical Support
NTT Data —Noida, Uttar Pradesh
- Full-time
- APIs
Technical Support Executive
Vidya Mantra —Noida, Uttar Pradesh
Project Technical Support-III
Amity University —Noida, Uttar Pradesh
- ₹28,000 a month
- Email
- Computer Science
- Master's degree
- Bachelor's degree
System Administrator
Sysnet Global Technologies Pvt.Ltd —Noida, Uttar Pradesh
- Software troubleshooting
Quick apply
Technical Support Executive
Zimong Software —Noida, Uttar Pradesh
- Microsoft Powerpoint
- SQL
- Bachelor's degree
Helpdesk Senior Representative-troubleshooting
NTT Ltd —Noida, Uttar Pradesh
- Rotational shift
- Microsoft Outlook
- Software troubleshooting
- English
2d
Technical Support Executive
Invoay —Noida, Uttar Pradesh
- Full-time
- English
- SQL
- Analysis skills
System Administrator (SysOps & Automation)
Monks —Noida, Uttar Pradesh
- Remote
- Azure
- Presentation skills
- Scripting
Quick apply
Technical Support Executive
Tele Mune —Noida, Uttar Pradesh
- Oracle
- Master's degree
- Travel
Customer Service & Technical Support
Giritra Technology —West District, Delhi
Associate - Land Referencer
WSP —Noida, Uttar Pradesh
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook

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Helpdesk Senior Associate - ITIL

NTT Ltd -
Noida, Uttar Pradesh

Apply Now

Job details

8 days ago

Qualifications

Operating systems
Incident management
Software troubleshooting
Windows
Technical support
Microsoft Office
ITIL
Problem management

Full job description

Req ID: 368240

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Requirements –

Min 2-3 years of relevant experience in a technical support role 12 months on the current grade
Working Knowledge of Operating Systems such as Windows 7 10
Knowledge of identifying and troubleshooting issues related to System Configuration, Software COTS applications
Working knowledge of MS Office suite Skype for business
Fair understanding of ITIL practices in Incident Management, Request Management Problem Management.

Detailed roles and responsibilities:

RRT Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions

when an end user has been unsuccessful working under the direction of the Level 1 Customer
Service Desk. Incidents that are not resolved at the RRT will be routed to the deskside support
team for resolution or as per the KBA defined (for outside the scope of Deskside)

Resolve Incidents and Problems associated with End User Devices and End User Software, and

provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately
be responsible for resolving all Incidents and Problems associated with failure or degradation of
Services related to End User Devices and End User Software.

Contact the end user via phone to schedule the remote session call and coordinate

with onsite assistance if required.

Route / reassign calls to other levels of support, as required if miss-assignment occurs

Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems
and Service Requests.

Update the ITSM Tool fields upon successful resolution of the Incident.
Utilize Provider’s remote tool to enable remote takeover sessions.
Attempt to resolve certain Incident Types by remotely taking control of the End User Device,

provided the End User’s system is accessible

Utilize remote controls to manage and update desktop system Software, and to maintain

configuration of systems and applications.

Request end-user approval for remote takeover of system in support of incident resolution or

request fulfillment

Escalate repeat issues to the appropriate service organization to allow root cause analysis to be

performed and resolution to be driven.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Apply Now

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desktop support technician jobs in noida sector 37 noida uttar pradesh

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