front desk agent Jobs

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Holiday Inn Express —Ahmedabad, Gujarat
- English
- Bachelor's degree
- Guest services
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Holiday Inn Express —Pune, Maharashtra
- English
- Bachelor's degree
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Economical Research & Management —Kolkata, West Bengal
- Customer service
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Holiday Inn Express —Hyderabad, Telangana
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Goyal & Co —Bengaluru, Karnataka
- Microsoft Excel
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Marriott International, Inc —Mumbai, Maharashtra
- Full-time
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Customized Energy Solutions India —Pune, Maharashtra
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Assistant Front Office Manager Holiday Inn Express Pune Hinjewadi
Holiday Inn Express —Pune, Maharashtra
Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration, plus 3 years of Front Office/Guest Service…

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Duty Manager Holiday Inn Express Ahmedabad

Holiday Inn Express -
Ahmedabad, Gujarat

Apply Now

Job details

Qualifications

Guest relations
Upselling
English
Bachelor's degree
Hospitality Management
Office management
Guest services
Hotel management

Full job description

Your day to day
People

In Absence of Front Office Manager, manage day to day staffing needs, plan and assign
work and establish performance and development goals for team members. Provide mentoring,
coaching and regular feedback to improve team member performance

Educate and train team members in compliance with federal, state and local laws and safety
regulations. Ensure staff is properly trained and has the tools and equipment to carry out job
duties

Ensure your team are properly trained on systems, security, service and quality standards
Guest Experience

Ensure your front office team delivers a great service, professional attention and personal
recognition

Ensure guests are greeted upon arrival and make time to engage with guests. Respond
appropriately to guest complaints, solicit feedback and build relationships to drive continuous
improvement in guest satisfaction

Conduct routine inspections of the front office and public areas and take immediate actions to
correct any deficiencies
Financial

Help prepare annual departmental operating budget and financial plans. Monitor budget and
control labor costs and expenses with a focus on rate strategy, building initiatives and inventory
management

Oversee night audit function and preparation of daily financial reports

Develop plans to increase occupancy and ADR through walk ins and upselling at the front desk

The moment a guest steps into one of our hotels, they walk into a genuinely memorable
experience. As Front Office Manager you’ll deliver this through managing all aspects of the front
office (for example guest registration, porter services, business centre, telephone services,
concierge services, and guest reservations). You’ll also create the warm atmosphere that makes
our guests feel at home in any location
Responsible Business
Responsible Business

Check billing instructions and guest credit for compliance with hotel credit policy and ensure all Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner transactions are handled in a secure manner
Train team members on PBX procedures and serve as a central communications point during Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel emergency personnel

Perform other duties as assigned. May also serve as manager on duty Perform other duties as assigned. May also serve as manager on duty

Accountability

This job is the top Front Office job and may report to a Director of Rooms at a large luxury or resort job is the top Front Office job and may report to a Director of Rooms at a large luxury or resort hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. May overseeMay overseea teama team

What we need from you

Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration, plus 3 years of Front Office/Guest Service experience including Business

Must speak fluent English
Other languages preferred

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Apply Now

Refine Your Search

Duty Manager Holiday Inn Express Ahmedabad

Assistant Front Office Manager Holiday Inn Express Pune Hinjewadi

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Front Office Associate - HIEX Hyderabad Hitech City

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