bengaluru karnataka delivery night shift Jobs – 145 Open Jobs Today

Team Leader – Healthcare Contact Center (Member Services)
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- Full-time
- Microsoft Excel
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MSI Services —Bengaluru, Karnataka
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Computacenter —Bengaluru, Karnataka
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Delivery Operations Analyst
Accenture —Bengaluru, Karnataka
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Black Box —Bengaluru, Karnataka
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Sr.CyberSecurity Engnr. - IAM
Cognizant —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Analysis skills
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Infra Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Weekend availability
- Azure
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Program Manager, WHS Central Programs Team
ADCI - Karnataka —Bengaluru, Karnataka
- Weekend availability
- Microsoft Word
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5d
Associate - Product Support Specialist
UrbanPiper —Bengaluru, Karnataka
- Weekend availability
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Senior Executive – Admin & Facility
Commure —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Bachelor's degree
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Associate Manager – US Benefits Administration
Indecomm Global Services —Bengaluru, Karnataka
- Weekend availability
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Global Freight Forwarding Logistics Operations Executive
Invensis Technologies —Bengaluru, Karnataka
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- Oracle
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Dispatch Associate
MSI Services —Bengaluru, Karnataka
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Cloud Support Engineer
ZADARA STORAGE —Bengaluru, Karnataka
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Specialist - OM & CS
MANN+HUMMEL —Bengaluru, Karnataka
- Night shift
- Microsoft Powerpoint
- English
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Quality Assurance Analyst
ResultsCX —Bengaluru, Karnataka
- Night shift
- Customer service
- Microsoft Office
- Analysis skills
- Health insurance
Assistant Manager - SCM Supply Planning
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Salesforce
- ERP systems
- English
Quick apply

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Team Leader – Healthcare Contact Center (Member Services)

ResultsCX -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Nursing
Management
Call center
HIPAA
Quality assurance
Bachelor's degree
Medical billing
Leadership
Billing
Communication skills
Analytics

Full job description

Description

Team Leader – Healthcare Contact Center (Member Services)

Full Location: Bengaluru - IN

We are seeking a dynamic and results-driven Team Leader to oversee and guide a team of customer service representatives working in a voice-based contact center supporting the US healthcare industry. The ideal candidate will ensure operational excellence, compliance with healthcare regulations such as HIPAA, and exceptional customer service delivery. The Team Leader will be responsible for monitoring team performance, driving metrics, and fostering a positive and compliant work environment.

Key Responsibilities:

Supervise, mentor, and lead a team of contact center agents handling healthcare-related inquiries, including insurance, claims, billing, and patient support.
Monitor daily team performance and ensure adherence to Service Level Agreements (SLAs), such as Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT).
Conduct regular team meetings, training sessions, and one-on-one coaching to enhance skills and ensure compliance with US healthcare regulations.
Motivate and engage team members to achieve individual and team goals.

Operational Excellence:

Manage daily operations and ensure smooth workflow in the contact center environment.
Handle escalations and resolve customer complaints efficiently while adhering to healthcare compliance standards, including HIPAA.
Monitor call quality and provide constructive feedback to agents for continuous improvement.
Prepare and analyze reports on team performance metrics and recommend improvement strategies.

Customer Experience:

Drive a customer-first culture by ensuring that all interactions are handled empathetically, professionally, and in compliance with healthcare standards.
Ensure accurate and timely resolution of customer inquiries related to healthcare services, insurance coverage, claims, and medication support.
Collaborate with Quality Assurance and Training teams to improve customer service standards, with a focus on US healthcare practices.

Qualifications and Skills

Education

Bachelor’s degree in any field
Background in Pharma, Nursing, or USRN certification will have an added advantage.

Experience

3–5 years of experience in a contact center environment, with at least 1–2 years in a leadership role.
Experience in the US healthcare industry (e.g., insurance, claims, pharmacy, or patient support) is highly desirable.

Skills

Strong leadership and people management skills.
In-depth understanding of US healthcare processes, including insurance claims, medical billing, and patient engagement.
Knowledge of HIPAA compliance and other US healthcare regulations.
Excellent communication and interpersonal skills.
Proficiency in using contact center software, CRM tools, and reporting tools.
Analytical mindset with the ability to interpret data and drive actionable insights.
Problem-solving and conflict-resolution skills.

Competencies

Customer-focused mindset with a strong understanding of patient care and healthcare services.
Ability to work in a fast-paced, dynamic environment.

Work Schedule

Full-Time
Fixed night shift to match US business hours with rotational weekoffs

Why join ResultCX:

Employee Performance Incentives and Prizes
Frequent Employee events, games, parties, and all-around fun in the workplace
Healthcare Benefits
Paid Training
Opportunity to grow with ResultsCX if that’s “Your Greater”

About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

Apply Now

Refine Your Search

delivery night shift jobs in bengaluru karnataka

Team Leader – Healthcare Contact Center (Member Services)

Facility Manager – Campus Operations

Research Associate – International Voice Calling

Business Analyst, Logistics

Sales Support Associate (French CSR)

Team Leader

Delivery Operations Analyst

Client Invoicing Coordinator

Sr.CyberSecurity Engnr. - IAM

Infra Tech Support Practitioner

Program Manager, WHS Central Programs Team

Associate - Product Support Specialist

Senior Executive – Admin & Facility

Associate Manager – US Benefits Administration

Global Freight Forwarding Logistics Operations Executive

Dispatch Associate

Cloud Support Engineer

Specialist - OM & CS

Quality Assurance Analyst

Assistant Manager - SCM Supply Planning

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