**OPERATIONS MANAGER**
**Petals Child Development Centre, Aluva**
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**ABOUT PETALS**
Petals Child Development Centre is a paediatric therapy clinic in Aluva offering speech therapy, occupational therapy, behaviour therapy, and special education services. We're a mission-driven clinic supporting children's development and empowering families. We're planning multi-location expansion and need operational systems that run independently of founders.
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**THE ROLE**
We're hiring an Operations Manager to own day-to-day clinic operations. This is **not an administrative role**—you'll be accountable for occupancy, revenue, client satisfaction, staff performance, and business metrics.
You'll free our leadership to focus on growth and expansion while ensuring Aluva runs flawlessly without founder input.
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**WHAT YOU'LL DO**
**Daily Operations (30%)**
- Open/close clinic with safety and hygiene checklists
- Manage therapy schedules, room allocation, and equipment
- Handle maintenance and supply inventory
- Ensure clinic standards are met daily
**Client Management (25%)**
- Process onboarding (intake, consent, assessments)
- Track attendance and send appointment reminders
- Handle client queries and complaints
- Maintain client confidentiality and data security
**Billing & Revenue (15%)**
- Generate invoices in Petals OS after each session
- Track payments and follow up on overdue accounts
- Reconcile daily cash and prepare weekly revenue summaries
- Process refunds and adjustments (with approval for large amounts)
**Staff & Scheduling (15%)**
- Create weekly/monthly therapy schedules
- Track attendance, leave, and payroll records
- Coordinate with therapists on session planning
- Flag performance issues early
**Systems & Reporting (10%)**
- Daily data entry in Petals OS (attendance, invoices, payments)
- Weekly dashboard reports to leadership (Friday 5 PM)
- Track occupancy, revenue, leads, and client metrics
- Monthly review meeting with leadership team
**Quality & Compliance (5%)**
- Monitor hygiene, safety, and infection control
- Collect client feedback and resolve complaints
- Escalate clinical concerns to Clinical Head
- Maintain policy compliance
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**DECISION AUTHORITY**
**You decide:**
- Leave approvals (within policy)
- Session rescheduling
- Client queries
- Routine supplies (<₹2,000)
- Minor billing adjustments (<₹500)
**You escalate to Rizwan (Business Operator):**
- Pricing changes, discounts, new services
- Equipment purchases (>₹2,000)
- Staff hiring/performance issues
- Marketing experiments
**You escalate to Nilufer (Clinical Head):**
- Changes to therapy protocols
- Client assessment concerns
- Staff clinical performance
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**REQUIRED QUALIFICATIONS**
**Education:**
- Bachelor/ Master's degree in Business, Hospital Administration, Healthcare Management, or equivalent
- (Strong operational experience may substitute for degree)
**Experience:**
- 2-4 years in clinic/healthcare operations, education centre management, or small business operations
- Proven track record managing daily operations, staff, and finances
- Clinic management system experience is a plus
**Technical Skills:**
- Proficiency in Google Workspace (Docs, Sheets, Drive, Calendar)
- Comfortable learning new software (Petals OS clinic management system)
- Basic Excel and data entry skills
- Fluent in Malayalam and English (written and verbal)
**Soft Skills:**
- Strong organizational and multitasking abilities
- Excellent communication (clients, staff, leadership)
- Problem-solving mindset and independent thinking
- Customer-centric and empathetic approach
- Reliable, detail-oriented, and accountable
- Willingness to learn healthcare/therapy concepts (not required to be a therapist)
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**WHAT SUCCESS LOOKS LIKE**
You'll be measured on:
- **Occupancy:** 70%+ average
- **Revenue:** 90% invoiced and paid on time
- **Attendance:** 85%+ sessions completed
- **Data accuracy:** 100% error-free records
- **Client satisfaction:** 4.5+/5 rating
- **Reports:** Submitted on time, every week
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**COMPENSATION & BENEFITS**
- **Salary:** ₹20,000 - ₹35,000/month (based on experience)
- **Attendance bonus:** Up to ₹1,000/month for 100% attendance
- **Performance incentive:** Up to ₹3,000/quarter based on KPI achievement
- **Leave:** 12 casual days
- **Flexibility:** Flexible hours within operational needs
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**WORKING CONDITIONS**
- **Hours:** Monday-Saturday, 9 AM - 6 PM (1-hour lunch break)
- **Location:** On-site at Petals clinic, Aluva (may include travel to new units if we expand)
- **Environment:** Fast-paced clinic with constant client interaction; exposure to children with developmental differences; small, collaborative team
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**WHO WE'RE LOOKING FOR**
- Takes ownership without waiting for permission (within boundaries)
- Detail-oriented and zero-tolerance for errors
- Communicates proactively with clients, staff, and leadership
- Solves problems independently before escalating
- Flexible and adapts to priorities
- Understands our mission: supporting children's development
- Works collaboratively with therapists (not commanding)
- Committed to continuous learning
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**ONBOARDING**
First 90 days:
- Shadow current operations and understand all processes
- Get trained on Petals OS and clinic systems
- Build relationships with therapists
- Document processes and create operational checklists
- Gradual transition to full ownership with Rizwan's support
Ongoing: Weekly 1:1s (first 3 months), monthly performance reviews, access to documentation.
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**TO APPLY**
Send your resume and a cover letter explaining why you're interested in clinic operations and how your experience fits this role.
Contact: Rizwan | Petals Child Development Centre, Aluva
Job Type: Full-time
Pay: ₹20,000.00 - ₹35,000.00 per month
Work Location: In person
