Bengaluru Karnataka Help desk Jobs – 145 Open Jobs Today

Sr Lead, Service Delivery - IT Service Desk
Northern Trust Corp. —Bengaluru, Karnataka
- Full-time
- Windows
- Communication skills
Manager, AMER Buy Desk Pod
Adobe —Bengaluru, Karnataka
- Full-time
- Analysis skills
- Mentoring
- AI
14h
Service Desk, Subject Matter Expert
Kyndryl —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Bachelor's degree
Front Office and Admin Associate
MS CLINICAL —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- CRM software
13d
RRN00017173 - Application Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Communication skills
Helpdesk Senior Associate-technical support
NTT Ltd —Bengaluru, Karnataka
- Rotational shift
- Software troubleshooting
- Writing skills
- Windows
RRN000372 -Application Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Communication skills
Helpdesk Senior Associate - Mac Support
NTT Ltd —Bengaluru, Karnataka
- Rotational shift
- Software troubleshooting
- Writing skills
- Microsoft Office
Analyst, GBS Support Center
Herbalife —Bengaluru, Karnataka
- Full-time
- Spanish
- Oracle
- English
ISSRRN000911 - Infra Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- Bachelor's degree
- Communication skills
13d
Analyst - Executive Escalation. View Jobs
Swiggy —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Writing skills
RRN000375 - Application Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Communication skills
RRN00017265 - Application Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Communication skills
RRN000373 - Application Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Master's degree
- Communication skills
IT CF Application Support
Euronext —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Software troubleshooting
USI UK Digital Innovation - Tax technology consultant I - Product support
Deloitte —Bengaluru, Karnataka
- Software troubleshooting
- English
- Microsoft Office
1d
Digital Support Analyst II (Global Technical Operations)
Columbia Sportswear Company —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
Support Engineer
Infinite Computer Solutions Ltd. —Bengaluru, Karnataka
- Weekend availability
- Computer Science
- Software troubleshooting
- English
Customer Service
Accenture —Bengaluru, Karnataka
- Full-time
- Communication skills
RRN00017258-Application Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Communication skills

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Sr Lead, Service Delivery - IT Service Desk

Northern Trust Corp. -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Avaya
IT service management
Process improvement
Windows
ServiceNow
Citrix
Communication skills
Intune
Help desk

Full job description

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Sr Lead, Service Delivery - IT Service Desk

Work Location – Bangalore

Job: Information Technology

Key Responsibilities

Service Delivery & Operations

Drive high-performing, day‑to‑day Service Desk operations, ensuring effective ticket management, escalation, and resolution while consistently meeting end‑user expectations.
Own end‑to‑end Service Desk service delivery outcomes, including responsiveness, reliability, and customer satisfaction.
Serve as the primary escalation point for critical operational issues, major incidents, and executive‑level support needs.
Lead and participate, as required, in Incident, Problem, and Critical Incident Management processes related to IT Service Desk operations.

Service Quality, Governance & Metrics

Track and continuously improve SLAs, KPIs, and experience‑based metrics to drive service quality and accountability.
Provide clear, actionable performance reporting to leadership, including incident trends, call volumes, and improvement outcomes.
Lead service reviews, driving measurable performance improvements and a customer‑first mindset.

Automation, Tooling & Continuous Improvement

Drive automation and self‑service initiatives to reduce manual effort, improve first‑contact resolution, and enhance end‑user experience.
Identify opportunities for workflow optimization, intelligent routing, knowledge improvements, and proactive support.
Continuously evaluate ITSM processes and tools to improve efficiency, scalability, and operational resilience.
Lead service improvement initiatives focused on process maturity, tooling enhancements, and cross‑site standardization.

Partner Experience & Enablement

Build strong, collaborative relationships with business stakeholders, technology teams, and vendors.
Act as a trusted advisor on service delivery, ensuring transparency, alignment, and effective communication.
Model and enforce consistent customer service standards to ensure every user feels supported and valued.
Ensure effective onboarding of new services, including training, documentation, and operational readiness.
Oversee the development and maintenance of training materials and knowledge articles to support analyst effectiveness and self‑service adoption.
Ensure adherence to organizational risk, security, and compliance requirements, including timely remediation of security findings and audit actions within IT Service Desk operations.

Technical Skills & Qualifications

10+ years of experience in technology roles, with proven experience leading IT Service Desk / Help Desk environments.
Strong command of ITSM practices, including Incident, Problem, and Major Incident Management.
Demonstrated success improving end‑user experience, reducing repeat contacts, and driving efficiency through automation and process improvement.
Experience with call center management tools such as Cisco CUIC, Verint, and/or Avaya.
Strong understanding of modern end‑user computing across Microsoft enterprise platforms (Intune, Entra ID, MFA, M365, ServiceNow, Copilot, VDI/Citrix, Windows 365).
Experience partnering with senior business stakeholders and executive leadership.
Data‑driven mindset with the ability to leverage ITSM reporting and service metrics to drive decisions and outcomes.
Excellent communication, organizational, and stakeholder‑management skills, with the ability to thrive in a fast‑paced, high‑volume environment.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected].

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

About Our Bangalore Office

The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees. In this stunning office, space, we offer fantastic amenities which include our Arrival Hub – Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more.

Apply Now

Refine Your Search

help desk jobs in bengaluru karnataka

Sr Lead, Service Delivery - IT Service Desk

Manager, AMER Buy Desk Pod

Service Desk, Subject Matter Expert

Front Office and Admin Associate

RRN00017173 - Application Tech Support Practitioner

Helpdesk Senior Associate-technical support

RRN000372 -Application Tech Support Practitioner

Helpdesk Senior Associate - Mac Support

Analyst, GBS Support Center

ISSRRN000911 - Infra Tech Support Practitioner

Analyst - Executive Escalation. View Jobs

RRN000375 - Application Tech Support Practitioner

RRN00017265 - Application Tech Support Practitioner

RRN000373 - Application Tech Support Practitioner

IT CF Application Support

USI UK Digital Innovation - Tax technology consultant I - Product support

Digital Support Analyst II (Global Technical Operations)

Support Engineer

Customer Service

RRN00017258-Application Tech Support Practitioner

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