pune maharashtra senior supervisor Jobs – 138 Open Jobs Today

Customer Care Manager
Sahyadri Motors Pvt. Ltd (Swargate) —Swargate, Pune, Maharashtra
- ₹25,000 - ₹30,000 a month
- Full-time
- Sales
- Business development
- Bachelor's degree
Quick apply
1d
Senior Analyst FNA
Maersk —Pune, Maharashtra
- Full-time
- Administrative experience
1d
F&A Senior Admin Assistant
UPS —Pune, Maharashtra
- Full-time
- Microsoft Office
- Communication skills
1d
Fund Services.PE Supervisor
Citco —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
20h
Sr. Supervisor DGSS Eng
John Crane —Pune, Maharashtra
- Full-time
- English
- Master's degree
- Communication skills
Quick apply
Senior MES Consultant
CANPACK —Pune, Maharashtra
- Remote
- ERP systems
- Master's degree
- Project management
Project Engineer STP ETP
PRIORA WATER SOLUTIONS PVT LTD —Pune, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- Heavy lifting
- Heavy equipment operation
- English
- Food provided
Quick apply
9d
Sr Electrical Eng Supervisor
Honeywell —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
Construction Project Manager
Vyas Buildcon Private Limited —Pune, Maharashtra
- ₹48,000 - ₹53,000 a month
- Full-time
- PMP
- Project management
- Bachelor's degree
- Health insurance
Quick apply
6d
Supervisor Mechanical Engineering
Vertiv —Pune, Maharashtra
- Bachelor's degree
- Leadership
- Communication skills
Record to Report Ops Specialist
Accenture —Pune, Maharashtra
- Full-time
- Finance
- Bachelor's degree
Pursuits Specialist
Stantec —Pune, Maharashtra
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Test Automation Engineer
John Deere —Pune, Maharashtra
- Communication skills
6d
Human Resources Associate
TransPerfect —Pune, Maharashtra
- Full-time
- Spanish
- Microsoft Excel
- English
Quick apply
Senior GL Accountant
John Crane —Pune, Maharashtra
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
Associate/Sr. Associate
WNS Global Services —Pune, Maharashtra
- Full-time
- Bachelor's degree
- Analytics
Quick apply
Team Lead, Trade Operations
IntegriChain —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Access
- Health insurance
- Paid time off
Quick apply
Area Manager - Institutional Sales
Ashirvad Pipes Private Limited —Pune, Maharashtra
- Full-time
- Sales
- English
- Microsoft Office
Associate Process Manager
Eclerx —Pune, Maharashtra
- Full-time
- Master's degree
- Bachelor's degree
Site Supervisor
SED-AMENITY PLOT NO 2 —Pune, Maharashtra
- Full-time
- Civil engineering
- 12th Pass
- Plumbing
Quick apply

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senior supervisor jobs near pune maharashtra

Customer Care Manager

Sahyadri Motors Pvt. Ltd (Swargate)
Swargate, Pune, Maharashtra

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Job details

Full-time
₹25,000 - ₹30,000 a month
1 day ago

Benefits

Provident Fund

Qualifications

Sales
Business development
Bachelor's degree
Customer relationship management
Recruiting
Organizational skills
Customer support
Typing
Root cause analysis
Communication skills

Full job description

Job Summary

The Customer Care Manager is responsible for ensuring a high level of customer satisfaction throughout the vehicle service experience. The role involves managing customer interactions, handling complaints and escalations, monitoring service quality, improving customer retention, coordinating with service advisors and technicians, and achieving customer satisfaction targets.

Key Responsibilities

- Customer Relationship Management

Ensure excellent customer service at all customer touchpoints.
Build and maintain strong relationships with customers.
Monitor customer satisfaction and implement improvement initiatives.
Manage customer retention and loyalty programs.
Conduct follow-up calls after vehicle service delivery.

- Complaint Handling & Resolution

Address customer concerns, complaints, and service-related issues promptly.
Investigate customer grievances and coordinate with relevant departments for resolution.
Maintain records of complaints and corrective actions.
Escalate critical cases to senior management when required.

- Service Experience Management

Monitor service reception, vehicle delivery, and customer communication processes.
Ensure service commitments and promised delivery timelines are met.
Coordinate with Service Advisors, Workshop Supervisors, and Parts Departments to improve customer experience.
Ensure customers receive regular updates regarding vehicle status.

- Customer Feedback & CSI Management

Monitor Customer Satisfaction Index (CSI) scores.
Analyze customer feedback and identify improvement areas.
Prepare monthly customer satisfaction reports.
Develop action plans to improve CSI and Net Promoter Score (NPS).

- Team Management

Supervise Customer Care Executives and CRM staff.
Train employees on customer handling and communication skills.
Set performance goals and monitor team productivity.
Conduct regular team meetings and performance reviews.

- Operational Responsibilities

Maintain customer databases and service records.
Ensure compliance with manufacturer and dealership customer service standards.
Generate periodic MIS reports and customer analytics.
Support marketing campaigns, service reminders, and customer engagement activities.

Key Performance Indicators (KPIs)

Customer Satisfaction Index (CSI)
Net Promoter Score (NPS)
Customer Retention Rate
Repeat Service Business
Complaint Resolution Time
First Contact Resolution Rate
Customer Feedback Scores
Service Revenue from Retained Customers

Personal Attributes

Customer-centric mindset.
Professional and courteous behavior.
Strong organizational skills.
Ability to work under pressure.
High level of integrity and accountability.
Positive attitude and attention to detail.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Provident Fund

Experience:

total work: 4 years (Preferred)

Work Location: In person

Quick apply

Refine Your Search

senior supervisor jobs in pune maharashtra

Customer Care Manager

Senior Analyst FNA

F&A Senior Admin Assistant

Fund Services.PE Supervisor

Sr. Supervisor DGSS Eng

Senior MES Consultant

Project Engineer STP ETP

Sr Electrical Eng Supervisor

Construction Project Manager

Supervisor Mechanical Engineering

Record to Report Ops Specialist

Pursuits Specialist

Test Automation Engineer

Human Resources Associate

Senior GL Accountant

Associate/Sr. Associate

Team Lead, Trade Operations

Area Manager - Institutional Sales

Associate Process Manager

Site Supervisor

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