ballabgarh haryana it support Jobs – 112 Open Jobs Today

Global IT Service Desk Associate - Noida, India
AML RightSource India Private Limited —Noida, Uttar Pradesh
- Full-time
- Customer service
- English
- Windows
- Flexible schedule
Quick apply
1h
L1 Network Support Engineer
NS3 Tech Solutions —Noida, Uttar Pradesh
- Full-time
- Analysis skills
- Computer networking
- Communication skills
4h
Service Desk Engineer
NomiSo —Noida, Uttar Pradesh
- Azure
- Software troubleshooting
- Windows
Project Technical Support - II
Amity University —Noida, Uttar Pradesh
- ₹20,000 a month
- Email
- Laboratory experience
- Research
- Bachelor's degree
Z SCALER Technical Support
NTT Ltd —Noida, Uttar Pradesh
- Full-time
- APIs
System Engineer/Network Administrator (Windows & VMware)
BonusHub Digital Solutions —Noida, Uttar Pradesh
- Windows
- Master's degree
- Bachelor's degree
Technology - Senior Analyst-Application Development-Technical Support Engineering
EXL Service —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Presentation skills
Technical Expert, Network Administrator
Landis+Gyr —Noida, Uttar Pradesh
- Azure
- Computer Science
- Engineering
1d
System Administrator (SysOps & Automation)
Monks —Noida, Uttar Pradesh
- Remote
- Azure
- Presentation skills
- Scripting
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ICT Engineer
Ericsson —Noida, Uttar Pradesh
- Azure
- DevOps
- Engineering
2d
Software Specialist - Technical Support Engineer
Invoay —Noida, Uttar Pradesh
- Full-time
- English
- SQL
- Phone etiquette
L1 Systems Administrator
NextGenVision Technology —Noida, Uttar Pradesh
- Oracle
- Windows
- Agile
Senior IT Specialist
DSV —Noida, Uttar Pradesh
- Up to ₹10,00,000 a year
- Full-time
- Azure
- Oracle
- Computer Science
- Paid sick time
Service Desk Manager
NomiSo —Noida, Uttar Pradesh
- Azure
- DevOps
- AWS
Technical Support Trainee
ANR Software —Noida, Uttar Pradesh
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
IT Inventory Executive / IT Asset Management Specialist
MobileProgramming —Noida, Uttar Pradesh
- Computer Science
- Bachelor's degree
- Linux
IT Talent Acquisition Specialist (Full Lifecyle)
Solutionara Private Limited —Noida, Uttar Pradesh
- ₹2,00,000 - ₹4,00,000 a year
- Full-time
- Bachelor's degree
- Recruiting
- Organizational skills
Quick apply
Technical Support Executive
gHRig People Solutions —Noida, Uttar Pradesh
- Full-time
- Software troubleshooting
- Communication skills
Quick apply
IT Support Specialist
Clearwater Analytics India Private Limited —Noida, Uttar Pradesh
- Full-time
- Azure
- Software troubleshooting
- Windows
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Service Desk Engineer
Meta Invictus Pvt Ltd —Noida, Uttar Pradesh
- From ₹17,000 a month
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Customer service
- Health insurance
Quick apply

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Global IT Service Desk Associate - Noida, India

AML RightSource India Private Limited -
Noida, Uttar Pradesh

Quick apply

Job details

Full-time
1 hour ago

Benefits

Flexible schedule

Qualifications

Jira
Customer service
IT service management
English
Windows
Information security
ITIL
IT support
SharePoint
ServiceNow
Communication skills

Full job description

Job Description:

Global IT Service Desk Associate serves as the initial point of contact for technical support for all company employees globally. The primary focus is to provide remote 1st level IT support, handling basic technical requests, troubleshooting, and managing incidents via an IT Service Management (ITSM) system. This includes tasks like password resets, account unlocks and resolving hardware and software related issues. The role also involves documenting and escalating more complex issues to regional support or specialized teams as necessary.

The ideal candidate will have excellent communication and problem-solving skills, experience with IT service desk tools, and a strong customer service mindset, with the ability to handle requests efficiently across multiple time zones.

Primary Responsibilities:

Serve as the first point of contact for all IT support requests globally, addressing issues through remote assistance.

• Identify, classify, and catalog requests by symptoms and resolutions, escalating to regional support or specialized teams (e.g., Information Security, Compliance, or System Administration) as necessary. • Utilize ITSM tools (e.g., Jira Service Management) to log, document, and track issues/ requests, ensuring accurate record-keeping.

Follow-up on ticket requests and monitor their status to ensure timely resolution according to defined Service Level Agreements (SLAs).
Adhere to IT guidelines and standard operating procedures, ensuring compliance with internal policies and regulatory requirements.
Contribute to the creation and optimization of IT processes, identifying opportunities for improvement and efficiency.
Maintain internal documentation, updating it regularly to reflect current procedures and workflows.

Requirements:

Fluency in English (written and spoken) with excellent communication skills.
Strong knowledge of Windows 10/11, MacOS, and the Microsoft 365 suite (e.g., Exchange, SharePoint, Teams).
Hands-on experience with IT Service Management (ITSM) tools, such as Jira Service Management, ServiceNow, or similar platforms.
Proven experience providing remote IT support across different time zones.
Excellent customer service and problem-solving skills with the ability to diagnose and resolve technical issues quickly and efficiently.
Ability to manage multiple service desk tickets simultaneously in a fast-paced environment.
Willingness to work flexible hours to support global IT operations.

Preferred Qualifications:

3-4 years' experience in a global or multi-regional IT support environment.
Familiarity with ITIL best practices for incident, problem, and service request management.
Awareness of data privacy and security compliance in IT operations.
Experience with Atlassian products (Jira Service Management).
Experience with Windows 10/11 and MacOS.

Key Competencies:

Customer Focus: Ability to provide user-centric support that meets business needs globally.
Collaboration: Team-oriented with the ability to work across different IT teams and regions.
Proactivity: Forward-thinking and able to identify opportunities for improving IT support processes.
Time Management: Capable of prioritizing tasks effectively in a fast-paced environment.
Technical Aptitude: Quick learner with an ability to adapt to evolving IT tools and systems.

AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Recruitment Scam Alerts

We’re aware of an increase in recruitment scams where individuals falsely claim to represent AML RightSource. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official AML RightSource communications are conducted through "@amlrightsource.com" email addresses. If you encounter suspicious messages, do not respond.

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it support jobs in ballabgarh haryana

Global IT Service Desk Associate - Noida, India

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