gautam budh nagar uttar pradesh technical support Jobs – 135 Open Jobs Today

Global IT Service Desk Associate - Noida, India
AML RightSource India Private Limited —Noida, Uttar Pradesh
- Full-time
- Customer service
- English
- Windows
- Flexible schedule
Quick apply
1h
L1 Network Support Engineer
NS3 Tech Solutions —Noida, Uttar Pradesh
- Full-time
- Analysis skills
- Computer networking
- Communication skills
4h
Technical Support Intern
ELCOM —Noida, Uttar Pradesh
- ₹5,000 - ₹10,000 a month
- Full-time
- English
- Master's degree
- AWS
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7d
Technical Support Associate- Trainee
Spraxa Solutions Pvt Ltd —Noida, Uttar Pradesh
- ₹8,000 - ₹8,001 a month
- Walk-in
- Computer Science
- English
- Windows
Quick apply
8d
PPC Specialist ( Tech support lead generation)
Assistara Global Services Pvt. Ltd. —Noida, Uttar Pradesh
- ₹35,000 - ₹60,000 a month
- Full-time
- In-person
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9d
Desktop Support & Network Engineer
i-Link Digital —Noida, Uttar Pradesh
- ₹10,000 a month
- Full-time
- Microsoft Excel
- Software troubleshooting
- Windows
- Health insurance
Quick apply
Customer Service & Technical Support
Giritra Technology —West District, Delhi
Technical Support Executive
Zimong Software —Noida, Uttar Pradesh
- Microsoft Powerpoint
- SQL
- Bachelor's degree
Service Desk Engineer
Innovative Techhub Pvt. Ltd. —Noida, Uttar Pradesh
- Up to ₹23,000 a month
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Windows
Quick apply
10d
IT Support Engineer - L1
Apna —Noida, Uttar Pradesh
- Full-time
- Software troubleshooting
- Windows
- Linux
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System Administrator
NEXT IAS PVT LTD —Karol Bagh, Delhi, Delhi
- Full-time
- IT
- Linux
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3d
Z SCALER Technical Support
NTT Data —Noida, Uttar Pradesh
- Full-time
- APIs
Technology - Senior Analyst-Application Development-Technical Support Engineering
EXL Service —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Presentation skills
Software Specialist - Technical Support Engineer
Invoay —Noida, Uttar Pradesh
- Full-time
- English
- SQL
- Phone etiquette
System & Network Administrator
Yug Technologies —Noida, Uttar Pradesh
- ₹22,000 - ₹26,000 a month
- Full-time
- Azure
- Windows
- AWS
- Health insurance
- Cell phone reimbursement
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Technical Support Trainee
ANR Software —Noida, Uttar Pradesh
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
ISS - Network Administrator
Nucleus Software —Noida, Uttar Pradesh
- Scripting
- Linux
- Banking
Desktop Support Engineer
Big Bee Consultant —Sant Nagar, Delhi, Delhi
- ₹1,50,000 - ₹2,00,000 a year
- Software troubleshooting
- Bachelor's degree
IT Executive / IT Support Engineer
Vedansh Superspeciality Hospital & Heart Centre —Dadri, Uttar Pradesh
- ₹18,000 - ₹25,000 a month
- Full-time
- Microsoft Access
- Computer Science
- B.Sc
Quick apply
10d
Linux System Admin
NextGenVision Technology —Noida, Uttar Pradesh
- Microsoft Excel
- Linux

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Global IT Service Desk Associate - Noida, India

AML RightSource India Private Limited -
Noida, Uttar Pradesh

Quick apply

Job details

Full-time
1 hour ago

Benefits

Flexible schedule

Qualifications

Jira
Customer service
IT service management
English
Windows
Information security
ITIL
IT support
SharePoint
ServiceNow
Communication skills

Full job description

Job Description:

Global IT Service Desk Associate serves as the initial point of contact for technical support for all company employees globally. The primary focus is to provide remote 1st level IT support, handling basic technical requests, troubleshooting, and managing incidents via an IT Service Management (ITSM) system. This includes tasks like password resets, account unlocks and resolving hardware and software related issues. The role also involves documenting and escalating more complex issues to regional support or specialized teams as necessary.

The ideal candidate will have excellent communication and problem-solving skills, experience with IT service desk tools, and a strong customer service mindset, with the ability to handle requests efficiently across multiple time zones.

Primary Responsibilities:

Serve as the first point of contact for all IT support requests globally, addressing issues through remote assistance.

• Identify, classify, and catalog requests by symptoms and resolutions, escalating to regional support or specialized teams (e.g., Information Security, Compliance, or System Administration) as necessary. • Utilize ITSM tools (e.g., Jira Service Management) to log, document, and track issues/ requests, ensuring accurate record-keeping.

Follow-up on ticket requests and monitor their status to ensure timely resolution according to defined Service Level Agreements (SLAs).
Adhere to IT guidelines and standard operating procedures, ensuring compliance with internal policies and regulatory requirements.
Contribute to the creation and optimization of IT processes, identifying opportunities for improvement and efficiency.
Maintain internal documentation, updating it regularly to reflect current procedures and workflows.

Requirements:

Fluency in English (written and spoken) with excellent communication skills.
Strong knowledge of Windows 10/11, MacOS, and the Microsoft 365 suite (e.g., Exchange, SharePoint, Teams).
Hands-on experience with IT Service Management (ITSM) tools, such as Jira Service Management, ServiceNow, or similar platforms.
Proven experience providing remote IT support across different time zones.
Excellent customer service and problem-solving skills with the ability to diagnose and resolve technical issues quickly and efficiently.
Ability to manage multiple service desk tickets simultaneously in a fast-paced environment.
Willingness to work flexible hours to support global IT operations.

Preferred Qualifications:

3-4 years' experience in a global or multi-regional IT support environment.
Familiarity with ITIL best practices for incident, problem, and service request management.
Awareness of data privacy and security compliance in IT operations.
Experience with Atlassian products (Jira Service Management).
Experience with Windows 10/11 and MacOS.

Key Competencies:

Customer Focus: Ability to provide user-centric support that meets business needs globally.
Collaboration: Team-oriented with the ability to work across different IT teams and regions.
Proactivity: Forward-thinking and able to identify opportunities for improving IT support processes.
Time Management: Capable of prioritizing tasks effectively in a fast-paced environment.
Technical Aptitude: Quick learner with an ability to adapt to evolving IT tools and systems.

AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Recruitment Scam Alerts

We’re aware of an increase in recruitment scams where individuals falsely claim to represent AML RightSource. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official AML RightSource communications are conducted through "@amlrightsource.com" email addresses. If you encounter suspicious messages, do not respond.

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Refine Your Search

technical support jobs in gautam budh nagar uttar pradesh

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