telangana billing specialist Jobs – 64 Open Jobs Today

Support Specialist I - Chat & Email
WebPT India Private Limited —Hyderabad, Telangana
- Software troubleshooting
- Customer service
- Salesforce
Quick apply
16h
Eligibility and Benefits Verification Specialist ( US Health care)
DOCTUS DATA SERVICES PVT LTD —Ameerpet, Hyderabad, Telangana
- ₹20,000 - ₹40,000 a month
- Full-time
- Databases
- Analysis skills
- Bachelor's degree
Quick apply
16h
Hiring for E/M Ophthalmology Coders - Hyderabad
Eclat Health Solutions —Hyderabad, Telangana
- Remote
- Anatomy knowledge
- Analysis skills
- Communication skills
- Work from home
Quick apply
Process Associate - I2C
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Finance
- Master's degree
Quick apply
Field Activation
Muzigal Edutech Pvt. Ltd. —Komplly, Hyderabad, Telangana
- ₹2,40,000 - ₹3,60,000 a year
- Full-time
- Travel
- In-person
- Communication skills
- Flexible schedule
Quick apply
11h

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Support Specialist I - Chat & Email

WebPT India Private Limited
Hyderabad, Telangana

Quick apply

Job details

Permanent
16 hours ago

Qualifications

Software troubleshooting
Customer service
Call center
Salesforce
Quality assurance
EMR systems
SaaS
Billing
Help desk

Full job description

Who We Are Looking For

As a Support Specialist 1 - Chat & Email, you’ll be on the question-and-answer front lines, using your expert knowledge of our software to ensure our customers use WebPT’s product offerings to their full potential. That means learning WebPT products inside and out—and communicating your expertise in ways that cater to a variety of different learning styles. At WebPT, we like to hire the most talented team members, then give them the tools to do their jobs.

What You’ll Be Doing As A Part of Our Team

Serve as the primary point of contact for all Members
Provide exceptional customer service and maintain a CSAT score of 90 or above
Answer inbound live chats and email as primary responsibility
Respond to a variety of technical and non-technical inquiries as quickly and accurately as possible
Stay in communication with each Member until you’ve resolved their issue while documenting the progress of the issue throughout
Escalate issues to the next level of Support when appropriate
Monitor and track support cases within Salesforce, WebPT’s help desk and customer relationship management (CRM) system
Maintain key performance goals such as response time, resolution rate, and quality assurance
Provide feedback on, utilize, and contribute to the knowledgebase to facilitate quicker issue resolution
Organize and prioritize caseload to meet SLAs and identify tickets in need of escalation
Adhere to all confidentiality and compliance regulations, including HIPAA
Reliable and punctual in reporting for work and taking designated breaks

What You Should Have to Qualify

Two years of experience in a fast-paced help center or customer service environment or combination of degree and experience
Technical aptitude and proven ability to use web browser, web applications, and other forms of technology
Critical thinking skills; this job requires the ability to troubleshoot a variety of issues
Communicate effectively through written text
Be passionate about quality customer service
Exude confidence
Ability to navigate multiple web applications simultaneously, and be proficient with online meeting software and web conferencing tools
Be able to take chats and respond to cases with a sense of urgency and high level of accuracy
Be organized, ahead of schedule, communicative, and accountable
Be solution driven for positive outcomes

Ideally, You Would Also Have These

Experience working is a SaaS environment or with a similar EMR platform
Five years Customer Service experience
Medical admin or billing experience
Help desk, troubleshooting, or call center experience

Culture is at our Core

Service: Create Raving Fans
Accountability: Follow Up; Own Up
Attitude: Possess True Grit
Personality: Be Minty
Work Ethic: Be Rock Solid
Community Outreach: Give Back
Health and Wellness: Live Better
Resource Efficiency: Do Más With Menos

About Us

Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.

#LI-Onsite

Quick apply

Refine Your Search

billing specialist jobs in telangana

Support Specialist I - Chat & Email

Eligibility and Benefits Verification Specialist ( US Health care)

Hiring for E/M Ophthalmology Coders - Hyderabad

Process Associate - I2C

Field Activation

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Who We Are Looking For

What You’ll Be Doing As A Part of Our Team

What You Should Have to Qualify

Ideally, You Would Also Have These

Culture is at our Core

About Us

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