gurgaon haryana desktop support technician Jobs – 90 Open Jobs Today

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- Azure
- Microsoft Outlook
- Software troubleshooting
Quick apply
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AWL India —Gurugram, Haryana
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IT Support Specialist

Prakhar Software Solutions Ltd -
Malviya Nagar, Delhi, Delhi

Quick apply

Job details

Full-time
₹25,000 - ₹32,000 a month
13 hours ago

Qualifications

Microsoft Windows Server
Azure
Microsoft Outlook
Software troubleshooting
CCTV
LAN
Encryption
Windows
Microsoft Office
PRTG
DHCP
AWS
ITIL
Remote access software
IT support
Scripting
DNS
ServiceNow
Linux
Network monitoring
PowerShell
Active Directory
VPN

Full job description

Key Responsibilities

System & Hardware Administration

▸ Install, configure, and maintain desktops, laptops, workstations, printers, scanners, projectors, and other IT peripherals

▸ Perform hardware diagnostics — troubleshoot and resolve issues with CPUs, RAM, hard drives, motherboards, keyboards, monitors, and USB devices

▸ Manage end-to-end laptop lifecycle: procurement, imaging, deployment, maintenance, and decommissioning

▸ Set up and configure new employee workstations, ensuring readiness before Day 1 joining

▸ Handle printer support — driver installation, cartridge/toner replacement, network printer configuration, print queue management, and print server troubleshooting

Networking & Connectivity

▸ Manage and monitor LAN/WAN infrastructure including switches, routers, access points, and firewalls

▸ Configure and troubleshoot Wi-Fi access points, network cables (Cat5e/Cat6), and IP address assignments

▸ Diagnose and resolve internet connectivity issues, DNS/DHCP problems, and VPN configuration

▸ Maintain network documentation including topology diagrams, IP registers, and port mappings

▸ Support video conferencing setups (Teams, Zoom, Google Meet) including audio/video device configuration

Software & OS Management

▸ Install, configure, and troubleshoot Windows OS (Windows 10/11) and basic Linux environments

▸ Manage software licenses, application installations, and OS patching/updates across the organization

▸ Troubleshoot MS Office 365 suite issues (Outlook, Word, Excel, Teams, OneDrive) for all users

▸ Configure and support email clients — Outlook setup, mail profile management, PST handling, and archiving

▸ Perform regular OS updates, antivirus/endpoint security software deployment, and patch management

User Support & Helpdesk

▸ Serve as the first point of contact for all IT-related queries — hardware, software, connectivity, and access issues

▸ Create, modify, and manage user accounts in Active Directory including group policy, password resets, and permissions

▸ Provide prompt helpdesk support via tickets, phone, and in-person; maintain SLA for issue resolution

▸ Train and guide non-technical staff on IT tools, best practices, and security awareness

▸ Support employee onboarding — system setup, email ID creation, credential provisioning, and device handover

Security, Backup & Compliance

▸ Implement and enforce IT security policies including access controls, data encryption, and endpoint protection

▸ Monitor systems for unauthorized access, security threats, and vulnerability exposure

▸ Set up and verify automated backup schedules; perform restoration drills and maintain backup logs

▸ Maintain compliance with organizational IT policies and industry security standards

IT Asset & Inventory Management

▸ Maintain an up-to-date IT asset register covering all hardware, software licenses, and peripherals

▸ Track asset allocation, transfers, returns, and disposal; generate periodic inventory reports

▸ Coordinate with vendors for hardware procurement, AMC renewals, and warranty claims

Required Skills & Competencies

Technical Skills

Tools & Platforms

▸ Windows 10/11 Administration

▸ Microsoft Active Directory & Group Policy

▸ Hardware Troubleshooting (Laptop/Desktop/Printer)

▸ MS Office 365 & Outlook Configuration

▸ Network Configuration (LAN/WAN/Wi-Fi)

▸ Antivirus / Endpoint Security Tools

▸ Printer Support & Print Server Management

▸ Remote Desktop / TeamViewer / AnyDesk

▸ Basic Linux Administration

▸ Ticketing Systems (e.g., Freshdesk, ServiceNow)

▸ IP Addressing, DNS, DHCP, VPN

▸ Windows Server / Hyper-V (preferred)

▸ Data Backup & Recovery

▸ Video Conferencing Tools (Teams, Zoom)

▸ IT Asset & Inventory Management

▸ Email Configuration & PST Management

Good to Have

▸ Exposure to cloud platforms: Microsoft Azure / Google Workspace / AWS basics

▸ Experience with CCTV, biometric attendance systems, and access control setup

▸ Knowledge of ITIL framework or basic service management principles

▸ Familiarity with network monitoring tools (PRTG, Nagios, or similar)

▸ Basic scripting skills (PowerShell or Batch) for automation of routine tasks

▸ Prior experience in a corporate IT support or helpdesk role

Pay: ₹25,000.00 - ₹32,000.00 per month

Work Location: In person

Quick apply

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