Job Description – Property Manager (PG Accommodation)Position Title
Property Manager – Paying Guest (PG) Accommodation
Department
Operations & Property Management
Location
On-Site
Reports To
Operations Head / Business Owner
Position Overview
The Property Manager is responsible for the overall management, maintenance, operations, occupancy, tenant satisfaction, revenue collection, and smooth functioning of the PG property. The role requires strong leadership, customer service, facility management, and administrative skills to ensure residents have a safe, comfortable, and professional living experience.
The Property Manager serves as the primary point of contact for residents, staff, vendors, and management.
Key Responsibilities1. Property Operations Management
- Manage day-to-day operations of the PG property.
- Ensure smooth functioning of all facilities and services.
- Maintain cleanliness and hygiene standards throughout the property.
- Conduct regular inspections of rooms and common areas.
- Ensure compliance with property policies and house rules.
- Monitor occupancy levels and room availability.
2. Resident Management
- Handle resident onboarding and check-in processes.
- Conduct room allotments and maintain occupancy records.
- Assist residents with queries, complaints, and service requests.
- Maintain positive resident relationships.
- Ensure adherence to PG rules and regulations.
- Manage resident check-outs and security deposit settlements.
- Handle conflict resolution among residents.
3. Revenue & Rent Collection
- Ensure timely rent collection from residents.
- Track payment due dates and follow up on pending payments.
- Maintain accurate records of rent receipts and outstanding balances.
- Coordinate with the accounts team regarding collections.
- Generate occupancy and revenue reports.
4. Housekeeping Management
- Supervise housekeeping staff.
- Ensure rooms, washrooms, corridors, and common areas are clean.
- Conduct regular cleanliness audits.
- Maintain housekeeping schedules and duty rosters.
- Monitor housekeeping supplies and inventory.
5. Maintenance & Facility Management
- Ensure proper functioning of:
- Electrical systems
- Plumbing systems
- Water supply
- Internet/Wi-Fi
- Air conditioners
- CCTV systems
- Access control systems
- Fire safety equipment
- Coordinate preventive and corrective maintenance.
- Raise maintenance requests and track completion.
- Manage emergency repairs.
6. Vendor Management
- Coordinate with:
- Housekeeping vendors
- Security agencies
- Internet providers
- Water suppliers
- Maintenance contractors
- Laundry service providers
- Monitor vendor performance.
- Verify vendor bills and service quality.
- Negotiate service contracts when required.
7. Inventory Management
- Maintain inventory of:
- Beds
- Mattresses
- Furniture
- Appliances
- Housekeeping materials
- Kitchen supplies
- Utility items
- Conduct periodic stock audits.
- Report damaged or missing assets.
8. Security & Safety Management
- Ensure resident safety and security.
- Monitor CCTV systems.
- Maintain visitor entry records.
- Verify resident identification documents.
- Ensure compliance with local police verification requirements.
- Conduct regular safety inspections.
- Implement emergency response procedures.
9. Documentation & Administration
- Maintain:
- Resident records
- KYC documentation
- Rental agreements
- Occupancy reports
- Maintenance records
- Vendor agreements
- Incident reports
- Ensure all records are updated and stored securely.
10. Customer Experience & Retention
- Build strong resident relationships.
- Address complaints promptly.
- Conduct resident feedback surveys.
- Improve resident satisfaction and retention.
- Organize community engagement activities when required.
Daily Responsibilities
- Inspect property premises.
- Review occupancy status.
- Monitor housekeeping activities.
- Handle resident complaints.
- Coordinate maintenance work.
- Verify attendance of staff.
- Review security logs.
- Track rent collections.
- Update management reports.
Weekly Responsibilities
- Conduct full property inspection.
- Review maintenance requirements.
- Hold staff meetings.
- Review occupancy and vacancy reports.
- Verify inventory levels.
- Submit operational reports to management.
Monthly Responsibilities
- Prepare occupancy report.
- Prepare revenue collection report.
- Conduct inventory audit.
- Review vendor performance.
- Conduct resident satisfaction review.
- Ensure compliance documentation is updated.
Required QualificationsEducation
- Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, Facility Management, or related field.
Experience
- 2–5 years experience in:
- Property Management
- Hostel Management
- PG Management
- Co-living Operations
- Hospitality Operations
- Residential Facility Management
Required SkillsOperational Skills
- Property Management
- Facility Management
- Housekeeping Management
- Vendor Management
- Inventory Control
- Budget Monitoring
Administrative Skills
- Documentation Management
- Record Keeping
- Reporting
- MS Excel
- Google Sheets
- Property Management Software
Soft Skills
- Leadership
- Communication
- Problem Solving
- Conflict Resolution
- Customer Service
- Time Management
- Attention to Detail
Key Performance Indicators (KPIs)Occupancy
- Maintain occupancy above 95%
Rent Collection
- Achieve 100% on-time rent collection
Resident Satisfaction
- Maintain resident satisfaction score above 90%
Complaint Resolution
- Resolve complaints within 24 hours
Property Maintenance
- Zero major maintenance escalations
Housekeeping
- Maintain cleanliness audit score above 95%
Asset Management
- Minimize asset loss and damage
Compensation & Benefits
- Competitive Salary
- Performance Incentives
- Mobile Reimbursement
- Accommodation (if applicable)
- Annual Performance Bonus
- Career Growth Opportunities
Ideal Candidate Profile
The ideal Property Manager should be highly organized, resident-focused, operationally strong, and capable of independently managing all aspects of a PG property. They should possess excellent communication skills, leadership abilities, and a proactive approach to maintaining high standards of service, safety, and occupancy.
Pay: From ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
Work Location: In person
