remote customer experience associate Jobs – 143 Open Jobs Today

Site Payment Associate II - FSP
Thermo Fisher Scientific —Remote
- Full-time
- Remote
- Microsoft Excel
- English
- Finance
- Health insurance
Associate Program Manager III
サイネオス・ヘルス —Remote
- Remote
- Project management
- Bachelor's degree
- Communication skills
Associate Program Manager III
Syneos Health Commercial Solutions —Remote
- Remote
- Project management
- Bachelor's degree
- Communication skills
Business Development Associate (BDA) Intern – Remote (Paid Internship)
Weekday —Remote
- ₹15,000 - ₹20,000 a month
- Full-time
- Remote
- Marketing
- Business development
- Bachelor's degree
- Work from home
Quick apply
Database Administrator
Perceptive —Remote
- Full-time
- Remote
- Azure
- Oracle
- Computer Science
Data QA Associate
YipitData —Remote
- Remote
- Microsoft Excel
- Computer Science
- ERP systems
- Paid time off
Product Support Analyst (Finance)
Infor —Remote
- Full-time
- Remote
- Software troubleshooting
- ERP systems
- English
Associate Staff Consultant, Business Analyst
Nagarro —Remote
- Remote
- Research
- Computer networking
- Software development
Quick apply
Quality Assurance (QA)
Citta Solutions —Remote
- Up to ₹35,000 a month
- Full-time
- Remote
- Computer Science
- Customer service
- Microsoft Office
Regulatory Affairs Specialist
ProductLife Group —Remote
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Data QA Specialist
YipitData (Alternative) —Remote
- Remote
- Microsoft Excel
- Computer Science
- ERP systems
- Flexible schedule
Associate Cloud Specialist
Hyland Software —Remote
- Remote
- Windows
- Communication skills
Associate Director - Scientific Communications
Syneos Health Commercial Solutions —Remote
- Remote
- Microsoft Powerpoint
- Management
- Doctoral degree
Regulatory Affairs Officer
ProductLife Group —Remote
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
CX Operations Specialist
Alteryx —Remote
- Full-time
- Remote
- Salesforce
- Analysis skills
- Project management
8d
Associate Account Executive - Remote
Sprinto —Remote
- Remote
- Business development
- Presentation skills
- AI
- Work from home
Quick apply
Accounting Associate
Graphite Financial Group,LLC —Remote
- Full-time
- Remote
- Microsoft Excel
- Microsoft Office
- Master's degree
- Work from home
Quick apply
Business Development Associate (BDA) — B2B SaaS Sales
Coreveriq —Remote
- ₹11,529.06 - ₹40,970.57 a month
- Full-time
- Remote
- Sales
- Marketing
- Business development
- Flexible schedule
Quick apply
14d
E-Commerce Associate
Lazy Daisy —Remote
- From ₹2,40,000 a year
- Full-time
- Remote
- Social media management
- Communication skills
- Marketing
Quick apply
Business Development Associate
Pawtura Naturals —Remote
- ₹5,000 - ₹12,000 a month
- Part-time
- Remote
- Sales
- English
- Business development
- Work from home
- Flexible schedule
Quick apply

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Site Payment Associate II - FSP

Thermo Fisher Scientific -
Remote

Apply Now

Job details

Full-time

Benefits

Health insurance

Qualifications

Microsoft Excel
English
Finance
Bachelor's degree
Data entry
Clinical trials
Diploma
Communication skills

Full job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Our goal-driven teams combine and deliver centralized support and solutions for the clinical trials, collaborating to improve processes, cycle and flexibility. We partner with our sites, businesses and colleagues around the world to decrease startup timelines and exceed expectations.

This role is part of the Functional Service Partnerships (FSP) Site Payments team, which is dedicated to processing of the Investigator Payments. As Site Payment Associate II, you will be dealing with one of the most complicated periods of the life-cycle of a clinical trial, which is essential part of our business operations and is a vital function within the Integrated Clinical Solutions group. By joining our diverse and dynamic team of professionals, you will have the opportunity to support key projects and gain insight on how the payment processes are performed within the clinical trial business.

Discover Impactful Work:

Provides administrative, reporting, contractual and financial support to the department related to processing of payments to FSP investigative sites. Responsibilities include data compilation, issue/risk resolution, ensuring adherence to contractual guidelines and country regulations, and providing training and guidance to more junior team members.

A day in the Life:

Generates payments, enters budgets, performs reconciliations, etc., in accordance with procedural documents and site contracts.

Compiles data from multiple sources to generate payments to sites.
Enters budgets and updates Subject Visit Templates (SVTs); performs study reconciliations.
Manages refunds, credit notes, late payment fees, pre-payments or investigator reimbursements.
Ensures adherence to country-specific regulations which affect and impact ability to pay. Manages payment responsibilities and workflow to meet contracted timelines and project deliverables.
Builds and leads relationships with study sites and interface, on occasion, with clients for payment-specific issues.
Responds to study-related escalations and resolves payment-related findings. Raises project risks appropriately.
Guides study teams on site payment processes, including setting expectations around site payments' requirements and deliverables.
May assist in providing training and guidance to more junior team members.

Keys to Success:

Education

High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification / Bachelor's degree preferrable in Finance area.

Experience

Previous experience in international corporate environment preferably with payments processing is considered advantage.

Knowledge, Skills, Abilities

Effective written & verbal communication skills, which include excellent English language.
Strong organizational, attention to detail and self-management skills.
Ability to handle multiple timeline sensitive tasks efficiently and effectively. Flexible and able to reprioritize workload to meet changing business needs.
Able to proactively identify, address and prevent project related issues.
Capable of working independently and as a team member, with minimal supervision, promoting team approach.
Ability to extract and effectively analyze pertinent information from study documentation such as protocol, contracts, budgets, etc. and perform applicable data entry of said documents.
Good technical skills and ability to quickly learn new software; pre-intermediate MS Excel; preferred experience with Clinical Trial Management System (CTMS) and/or Site Payment platform, EDC and financial systems.
Good understanding of ICH Good Clinical Practices, Country Regulatory and/or applicable tax regulations, etc. for all nonclinical/clinical aspects of project implementation, execution, and closeout.

Why Join Us?

We hire the best, develop ourselves and each other, and recognize the power of being one team. We understand that you will want to grow both professionally and personally throughout your career, and therefore you will benefit from an award-winning learning and development program, ensuring you reach your potential.

What We Offer:

As well as being rewarded a competitive salary, we have an extensive benefits package based around the health and well-being of our employees. We have a flexible working culture, where PPD clinical research services truly value a work-life balance. We’ve grown sustainably year on year but continue to offer a collaborative environment, with teams of colleagues eager to share expertise and have fun together. We are a global organization but with a local feel.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply Now

Refine Your Search

customer experience associate jobs in remote

Site Payment Associate II - FSP

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