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Professional - Recovery Manager

GCC India -
Hyderabad, Telangana

Apply Now

Job details

Full-time
3 days ago

Qualifications

Cloud architecture
Incident management
DevOps
ITIL
Organizational skills
AI
Communication skills

Full job description

What if you could build a career where ambition meets innovation?

At LPL’s Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We’re proud to be expanding and reaching new heights in Hyderabad.

Join us as we create something extraordinary together.

Job Overview

We are seeking a motivated and detail-oriented Associate Recovery Manager for our Production Services team. This role is an individual contributor position that supports the unified Incident and Problem Management function, with a clear path to develop into a Senior Recovery Manager role.

The Associate Recovery Manager provides critical support during major incidents, leads resolution of routine and non-major incidents independently, and develops technical and leadership capabilities through structured mentorship and hands-on experience. This role is essential to maintaining operational excellence and ensuring comprehensive incident documentation and follow-through.

This position offers an exciting opportunity to grow your career in production operations while working alongside experienced Senior Recovery Managers. Through our shadow/reverse-shadow training model, you will develop the skills needed to command major incidents and drive organizational resilience.

Key Responsibilities

During Major Incidents (Support Role)

Support Senior Recovery Managers during major and critical incidents as Documentation Coordinator and tactical support
Leverage AI-powered tools to capture incident timeline, actions taken, and decisions made in real-time during active incidents
Track action items, follow up with stakeholders, and ensure timely closure of incident tasks using automation where possible
Coordinate communication with technical teams and relay information to the Senior Recovery Manager
Manage incident management tools, update status pages, and maintain accurate incident and problem records
Observe and learn from Senior Recovery Managers to develop incident command, decision-making, and stakeholder management capabilities

Independent Incident Leadership

Lead resolution of routine and non-major incidents from detection through complete resolution
Perform initial triage and diagnosis, engaging appropriate domain experts and technical teams
Use observability tools and logs to troubleshoot issues and identify potential root causes
Make tactical decisions to restore service and escalate appropriately when incidents increase in severity
Communicate incident status and impact to stakeholders clearly and professionally

Post-Incident & Proactive Work

Support root cause analysis efforts by gathering data, documenting findings, and contributing to investigations using AI-assisted analysis tools
Prepare incident summaries and post-mortem documentation for review sessions, leveraging AI to identify patterns and insights
Update and maintain SOPs, runbooks, and knowledge base articles based on incident learnings
Collaborate with domain teams to develop and refine playbooks for common incident scenarios
Participate in mock drills and training exercises to build response capabilities
Identify opportunities for process improvements and automation based on recurring incident patterns, using AI tools to surface trends

Professional Development

Participate in structured mentorship program where you observe Senior Recovery Managers, then gradually take on increasing incident command responsibilities under their guidance
Develop command and control skills through progressively complex incident scenarios with coaching and feedback
Build technical depth across infrastructure, cloud, and application layers
Master AI-powered tools and automation platforms to enhance efficiency and decision-making speed
Stay current with SRE principles, DevOps practices, and industry best practices in incident management

Technical Competencies

Foundational understanding of IT infrastructure, cloud platforms, and application architecture
Experience with incident management tools and ticketing systems
Working knowledge of observability and monitoring platforms
Ability to read and interpret logs, metrics, and traces to support troubleshooting efforts
Proficiency with AI-powered productivity and analysis tools to enhance efficiency and insight generation
Basic understanding of ITIL practices, incident management frameworks, and SRE concepts
Technical background with 7-10 years of experience in operations, support, DevOps, or related fields

Core Competencies

Strong written and verbal communication skills with ability to articulate technical concepts clearly
Excellent organizational skills and attention to detail in high-pressure situations
Collaborative mindset with ability to work effectively across technical and business teams
Calm under pressure with ability to maintain focus during critical incidents
Proactive learner with eagerness to develop new skills and take on increasing responsibility
Strong problem-solving abilities with analytical and logical thinking
Ability to multitask and prioritize effectively in dynamic environments

Goals and Objectives

Successfully support Senior Recovery Managers during major incidents with accurate documentation and coordination
Independently resolve 90% of routine and non-major incidents within MTTR targets
Complete structured mentorship training cycle within first 6 months
Maintain up-to-date incident and problem records with 100% accuracy
Contribute to at least 5 process improvements or automation initiatives within the first year
Develop readiness to take on major incident command responsibilities within 12-18 months

LPL Global Business Services, LLP - PRIVACY POLICY

Apply Now

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