chandigarh account executive Jobs – 65 Open Jobs Today

Requirement of Client Services Executive
Cogniter Technologies —Chandigarh
- Full-time
- Software troubleshooting
- Customer service
- Windows
Sales Executive ( Min 1 to 2 years of experience )
BestHawk Infosystems —Sector 18 , Chandigarh, Chandigarh
- Full-time
- IT

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Sales Executive ( Min 1 to 2 years of experience )
BestHawk Infosystems —Sector 18 , Chandigarh, Chandigarh
Should have experience of commercial distribution in Information Technology Hardware and networking industry. Should have knowledge of products like LCD,LDE,TFT…
Executive/Sr Executive/Asst Manager/ Manager - Project Sales
GreatWhite Global —Chandigarh
15 Years sales experience. Responsible for generating project sales, building client like Builder, Electrical Consultant architects, consultants, contractors,…

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Requirement of Client Services Executive

Cogniter Technologies -
Chandigarh

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Job details

Full-time

Qualifications

Jira
TCP
Operating systems
Software troubleshooting
Customer service
Windows
Technical support
DHCP
Zendesk
IT support
Computer networking
DNS
TCP/IP
Account management
Communication skills
CompTIA A+
Time management
VPN

Full job description

2-5 Years

Skills

IT Support Engineer (L1/L2)

Location: Chandigarh, India (On-site)
Experience: 2–5 Years
Employment Type: Full-Time

About the Role

Cogniter Technologies is seeking a proactive and customer-oriented IT Support Engineer (L1/L2) to join our growing IT team. The ideal candidate will be responsible for ensuring the smooth operation of end-user systems, applications, and IT services by delivering timely technical support and effective issue resolution.

This role requires strong troubleshooting abilities, excellent communication skills, and a commitment to providing high-quality support within a structured, SLA-driven environment.

Key Responsibilities

Level 1 (L1) Support
- Respond to user support requests via phone, email, chat, and ticketing systems within defined service levels.
- Perform first-level troubleshooting and strive for first-contact resolution by following established procedures and support guidelines.
- Resolve common IT issues related to user accounts, password resets, printer support, software installation, configuration, updates, network connectivity, and VPN access.
- Accurately document incidents, troubleshooting activities, and resolutions in the ticketing system.
- Escalate unresolved or complex issues to Level 2 support with complete diagnostic information and documentation.
- Assist end users with routine IT-related tasks and promote best practices for system usage and security.
Level 2 (L2) Support
- Manage escalated technical issues requiring advanced troubleshooting and root-cause analysis.
- Diagnose and resolve system, network, hardware, software, and application-related problems.
- Collaborate with infrastructure, security, and third-party vendor teams to resolve complex technical challenges.
- Monitor recurring incidents and recommend improvements to processes, systems, and support procedures.
- Participate in system maintenance activities, updates, and technology enhancement initiatives.
Required Qualifications

Experience
- 2–5 years of experience in IT Support, Service Desk, Helpdesk, or Technical Support roles.
Technical Skills
- Strong knowledge of Windows 10/11 and macOS operating systems.
- Experience supporting Microsoft 365 and/or Google Workspace environments.
- Familiarity with ticketing platforms such as Jira Service Management, Zendesk, Freshservice, or similar tools.
- Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, and wireless networking.
- Experience with user account management, system troubleshooting, and endpoint support.
Soft Skills
- Excellent verbal and written communication skills.
- Strong customer service orientation with a problem-solving mindset.
- Ability to prioritize tasks and manage multiple support requests effectively.
- Strong organizational, documentation, and time-management skills.
- Ability to work independently and collaboratively in a fast-paced environment.
Preferred Qualifications
- Certifications such as CompTIA A+, Google IT Support, Microsoft Certified Fundamentals, or related certifications.
- Experience with remote support tools, endpoint management solutions, and device provisioning.
- Exposure to IT asset management, security best practices, and IT service management processes will be an advantage.
Why Join Us?
- Opportunity to work with modern IT infrastructure and enterprise technologies.
- Collaborative and supportive work environment.
- Exposure to diverse technical challenges and continuous learning opportunities.
- Career growth and professional development prospects.
Interested candidates may share their updated resume at [email protected].

Subject Line: Application for IT Support Engineer (L1/L2)

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account executive jobs in chandigarh

Requirement of Client Services Executive

Sales Executive ( Min 1 to 2 years of experience )

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IT Support Engineer (L1/L2)

About the Role

Key Responsibilities

Level 1 (L1) Support

Level 2 (L2) Support

Required Qualifications

Experience

Technical Skills

Soft Skills

Preferred Qualifications

Why Join Us?

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