telangana associate technical support specialist Jobs – 103 Open Jobs Today

Customer Support, Associate B
Blackbaud —Hyderabad, Telangana
- Overnight shift
- Software troubleshooting
- Salesforce
- Finance
IT Cloud Specialist
Kofax —Hyderabad, Telangana
- Azure
- Computer Science
- Software troubleshooting
Quick apply
Specialist IS Engineer
Amgen —Hyderabad, Telangana
- Rotational shift
- Oracle
- PMP
- Salesforce
Senior Principal Consultant _ Workday Agentic Architect
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Computer Science
Quick apply
Sr. Principal Consultant, Networks
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Computer Science
- English
- Master's degree
Quick apply
Principal Consultant - ML&OPs
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Oracle
- Computer Science
Quick apply
Principal Consultant – Full Stack Lead.
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Azure
- Oracle
- Computer Science
Quick apply
Functional Specialist_SAP FICO
Bosch Group —Telangana
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply
Tech Lead - Application Development Microsoft N 4C
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
Quick apply
3d
Senior Principal Consultant _ Oracle Cloud Infrastructure (OCI) AI Architect
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Computer Science
Quick apply
Senior Principal Consultant - Workday Finance Architect
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Computer Science
Quick apply
Senior Principal Consultant – MSD Integration Architect
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Oracle
Quick apply
Lead QA Engineer
LSEG (London Stock Exchange Group) —Hyderabad, Telangana
- Full-time
- Azure
- DevOps
- English
- Health insurance
Senior Principal Consultant – Full Stack Senior Developer
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Azure
- Oracle
- Computer Science
Quick apply
Senior Specialist - System Management
LTM —Hyderabad, Telangana
- Azure
- Computer Science
- DevOps
Quick apply
6d
FBS Sr Data Engineer
Capgemini —Hyderabad, Telangana
- Hybrid work
- AWS
- APIs
- Agile
- Paid time off
Quick apply
Manager-Data Scientist.
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Azure
- Oracle
- Computer Science
Quick apply
Senior Associate, Content- Marketing Technology
Amgen —Hyderabad, Telangana
- Azure
- AWS
- APIs
Data Lead - Marketing Platform Ops (M/SM)
Novartis —Hyderabad, Telangana
- Full-time
- Salesforce
- Project management
Assistant Vice President – Sr. Data Scientist.
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Computer Science
- English
- Master's degree
Quick apply

I want to receive the latest job alerts for associate technical support specialist in telangana

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

associate technical support specialist jobs near telangana

Customer Service Representative jobs in Hyderabad, Telangana

IT Technician jobs in Hyderabad, Telangana

Data Engineer jobs in Hyderabad, Telangana

Content Marketer jobs in Hyderabad, Telangana

Quality Assurance Engineer jobs in Hyderabad, Telangana

Senior System Engineer jobs in Hyderabad, Telangana

Customer Service Representative jobs in Khajaguda, Hyderabad, Telangana

Customer Support, Zomato jobs in Hyderabad, Telangana

Customer Service Representative jobs in Ramamurthy Nagar, Bengaluru, Karnataka

Customer Service Representative jobs in Ulwe, Navi Mumbai, Maharashtra

Customer Service Representative jobs in Gurgaon Sector 45, Gurugram, Haryana

Customer Service Representative jobs in Delhi, Delhi

Customer Service Representative jobs in Kandivali, Mumbai, Maharashtra

Customer Service Job For Freshers jobs in Gurugram, Haryana

Lab Technician Hospital jobs in Tamil Nadu

It Technician jobs in Delhi Cantonment, Delhi, Delhi

It Technician jobs in Chandigarh, Chandigarh

Ot Technician jobs in Bengaluru, Karnataka

Walk In Drive It jobs in Chennai, Tamil Nadu

It Technician jobs in Tuticorin, Tamil Nadu

Customer Support, Associate B

Blackbaud -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

Authentication
SSO
Cloud infrastructure
Software troubleshooting
Salesforce
Technical support
Finance
Bachelor's degree
B2B
APIs
SaaS
Bookkeeping
Accounting
Communication skills

Full job description

As a Customer Support – Associate Specialist at Blackbaud, you will serve as a trusted advisor to our B2B clients, helping them maximize the value of our software solutions. You will troubleshoot complex technical issues, provide expert guidance on product functionality, and collaborate with cross-functional teams to ensure seamless delivery and support. Your work will directly impact organizations in the social good sector, empowering them to achieve their missions more effectively.

You will support multiple enterprise-grade solutions, working closely with Engineering, Product Management, and Customer Success to resolve escalated issues, contribute to product readiness, and continuously improve the customer experience.

What You’ll Do

Deliver high-quality technical support via chat, phone, and web channels, ensuring timely and effective resolution of customer issues.

Triage and troubleshoot software incidents, escalating complex or code-related issues to Sustained Engineering as needed.

Leverage diagnostic tools such as browser developer tools, API testing platforms (e.g., Postman), and log analysis tools to investigate and troubleshoot technical issues with moderate guidance

Author and maintain Knowledgebase articles using KCS (Knowledge-Centered Service) methodologies to promote self-service and reduce case volume.

Maintain accurate and professional case documentation, ensuring all interactions are clear, concise, and actionable.

Analyze case trends and categorize incidents to identify root causes and inform product improvements.

Act as a liaison between customers and internal teams for service-related needs, ensuring a seamless support experience.

Stay current on product updates, new features, and industry best practices to provide informed support.

Communicate technical concepts clearly to both technical and non-technical audiences.

Embrace change and contribute to continuous improvement initiatives within the support organization.

Participate in after-hours support rotations based on product, region, or team requirements.

You’re available to work select holidays based on business needs, helping us support customers when it matters most.

What You’ll Bring

1–3 years of experience in a technical support, IT helpdesk, or contact center role, preferably in a B2B SaaS environment.

Strong troubleshooting skills with the ability to diagnose and resolve technical issues independently.

Familiarity with CRM or case management systems (e.g., Salesforce, Zendesk).

Excellent written and verbal communication skills.

Demonstrated ability to learn new technologies quickly and adapt to evolving environments.

Customer-first mindset with a commitment to delivering exceptional service.

Ability to collaborate across teams and manage multiple priorities in a fast-paced setting.

You thrive on an overnight schedule, keeping our global operation running smoothly during night hours when focus, ownership, and impact shine.

Experience with one or more of the following:

Educational or professional experience troubleshooting web applications, cloud platforms, infrastructure, or single-page applications.

General understanding of authentication processes, including Single Sign-On (SSO) and Multi-Factor Authentication (MFA).

Prior experience in a technical support environment, especially supporting educational software, parents, or K–12 schools.

Familiarity with the North American education system.

College degree in Accounting or Finance, or hands-on experience in bookkeeping.

Proven technical troubleshooting experience in a customer-facing role.

Experience with merchant processing, payment facilitators, payment platforms, or credit card/payment services providers.

Understanding of APIs (Application Programming Interfaces) and their role in system integrations.

Experience troubleshooting email deliverability, including knowledge of SPF, DKIM, and DMARC protocols.

Familiarity with alternative payment methods such as PayPal, Venmo, and Apple Pay.
Shift Timings: EST Hours 6:30 PM- 3:30 AM

Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube

Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Apply Now

Refine Your Search

associate technical support specialist jobs in telangana

Customer Support, Associate B

IT Cloud Specialist

Specialist IS Engineer

Senior Principal Consultant _ Workday Agentic Architect

Sr. Principal Consultant, Networks

Principal Consultant - ML&OPs

Principal Consultant – Full Stack Lead.

Functional Specialist_SAP FICO

Tech Lead - Application Development Microsoft N 4C

Senior Principal Consultant _ Oracle Cloud Infrastructure (OCI) AI Architect

Senior Principal Consultant - Workday Finance Architect

Senior Principal Consultant – MSD Integration Architect

Lead QA Engineer

Senior Principal Consultant – Full Stack Senior Developer

Senior Specialist - System Management

FBS Sr Data Engineer

Manager-Data Scientist.

Senior Associate, Content- Marketing Technology

Data Lead - Marketing Platform Ops (M/SM)

Assistant Vice President – Sr. Data Scientist.

I want to receive the latest job alerts for associate technical support specialist in telangana

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected