uttar pradesh quality coordinator Jobs – 114 Open Jobs Today

Advanced Associate, Test Center Support
Pearson —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Sales Executive / Order & Payment Coordinator
SRL DRUGS & CHEMICAL CORPORATION(INDIA) —Moradabad, Uttar Pradesh
- ₹12,000 - ₹15,000 a month
- Email
- 12th Pass
- Bachelor's degree
- In-person
- Commuter assistance
- Paid time off
Quick apply
QA cum IT Project Coordinator
Alliance Web Solution —Noida, Uttar Pradesh
- Project management
- Bachelor's degree
- JavaScript
Senior Project Manager/Programme Manager
Solutionara Private Limited —Noida, Uttar Pradesh
- ₹15,00,000 - ₹24,00,000 a year
- Full-time
- Microsoft Powerpoint
- Engineering
- Project management
- Paid time off
- Cell phone reimbursement
Quick apply
Associate, Literacy Field
Room to Read —Uttar Pradesh
- Full-time
- Master's degree
- Analysis skills
- Project management
- Health insurance
Executive
EXL Service —Noida, Uttar Pradesh
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Client Coordinator
Corpseed —Noida, Uttar Pradesh
IT- Project Coordinator (1 to 2 Years)
Dreamsol —Noida, Uttar Pradesh
- Master's degree
- Bachelor's degree
Assistant, Accounts Payable Services
WSP —Noida, Uttar Pradesh
- Hybrid work
- English
- Bachelor's degree
- Agile
4d
[PXL] : Project Coordinator
Vinove —Noida, Uttar Pradesh
- Project management
- Software development
- APIs
Quick apply
Project BIM Coordinator
GE Vernova —Noida, Uttar Pradesh
- Full-time
- AutoCAD
- Engineering
- Bachelor's degree
Customer Relationship Executive
Indian Manpower Services —Noida, Uttar Pradesh
- ₹30,000 - ₹35,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
- Paid time off
- Paid sick time
Quick apply
3d
Business Analyst / Project Coordinator
Primafelicitas —Noida, Uttar Pradesh
- Full-time
- Computer science
- Analysis skills
- Project management
- Health insurance
Pre Primary Coordinator
GD Goenka School Indiapuram —Ghaziabad, Uttar Pradesh
- Full-time
- Childcare
- Classroom experience
- In-person
- Commuter assistance
Quick apply
5d
Sr. Program Manager - AOP
Dr. Shroff Charity Eye Hospital —Ghaziabad, Uttar Pradesh
- ₹40,000 - ₹50,000 a month
- Full-time
- English
- Master's degree
- Travel
Quick apply
TPA Executive
Gratis Health Care —Greater Noida, Uttar Pradesh
- From ₹20,000 a month
- Full-time
- Microsoft Office
- Bachelor's degree
- Computer skills
Quick apply
Tutor
THF —Bahraich, Uttar Pradesh
- Microsoft Word
- Microsoft Excel
- English
Quick apply
Sales Coordinator
Brisk Olive —Noida, Uttar Pradesh
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Powerpoint
- English
- Project management
- Health insurance
- Paid sick time
Quick apply
Advanced Associate, Portfolio Management
Pearson —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Analysis skills
- AI
Service Process Coordinator
MSX International —Lucknow, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
Quick apply
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Advanced Associate, Test Center Support

Pearson -
Noida, Uttar Pradesh

Apply Now

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
English
Microsoft Office
Bachelor's degree
Communication skills

Full job description

The Advance Associate, Test Centre Support (Channel Care Associate) is responsible for providing non-technical customer service support to Pearson VUE third-party test centers through proactive test center engagement, quality management, and developing and maintaining effective relationships in order to influence a positive exam delivery experience for our clients' candidates. They will monitor operations, day-to-day activities, and customer satisfaction, compliance monitoring and training.

Working closely with various teams like the Program Coordinators, Channel Sales, and Test Centre Personnel. The Channel Care Associate manages assigned channel care and quality tasks to ensure high-quality internal and external customer service.

This role requires the individual to be located within commuting distance of the Pearson VUE Noida office. The position will be primarily home‑based, with the possibility of occasional office‑based work. To support test centers in the Americas region, the role will involve night shifts, with start and end times occurring during overnight hours.

Duties include:

**Operations **

Perform regular outbound calls to the Select Pearson VUE Test Centers and regular Pearson VUE Test Centers (PVTC) to develop relationships, provide support and training as needed, or make requests to PVTCs for capacity and expansion.
Maintain a comprehensive understanding of test center policies and procedures and exam sponsor requirements for test delivery.
Work in accordance with the departmental key performance indicators (KPIs).
Work with other departments on new site applications, review and provide guidance on applications and feedback as needed.
Engage with test centers on any quality issues that may be reported, create case report and retraining actions as determined based on the issues reported.

**Case Management **

Manage incoming calls during scheduled department hours.
Respond to incoming inquiries from test centers and regional managers via phone, cases, and e-mail in a timely, professional, and efficient manner.
Monitor unassigned voicemails, cases and e-mails coming into the shared mailboxes and respond or re-assign accordingly.
Ensure a case is created, correctly assigned, prioritized, and updated for every test center issue brought to the department’s attention (including those not assigned directly to you).
Follow up on assigned cases to resolution, ensuring complete and accurate documentation of issues, escalations, decisions, and outcomes.
Exercise judgment in prioritizing and reclassifying cases and tasks, to ensure more important issues are addressed ahead of less time-sensitive cases/tasks.
Document and follow up on complaints registered against test centers.
Promptly escalate security incidents and other critical issues.

**Audit **

Proactively monitor test center compliance with policy, procedure, and performance requirements.
Audit test center log sheets and other records to ensure operational compliance.
Corrective Action
Work with test centers that are performing below standards to implement corrective action plans.
Participate in test administrator training initiatives.
Handle the suspension and closure of PVTCs and PVTC Selects as directed.

Essential Experience and Qualifications

3 to 5 years of experience required
Bachelor’s Degree required
Vocational experience in a similar environment.
Ability to follow detailed procedures and ensure a high level of accuracy in documentation and data.
Ability to take responsibility for actions, a self-starter who can work well in a dynamic and busy environment.
Prioritization skills and experience of dealing with multiple projects in a structured way.
Experience in a customer-facing environment, where ensuring high levels of customer satisfaction is essential.
Ability to establish rapport and deal with people at varying levels, both internally and externally.
Excellent English communication skills, both written and oral.
Ability to work in a team structure.
Sound working knowledge of the Microsoft Office Suite and associated packages including Word, Excel, PowerPoint, Outlook, Access and Internet packages.
Ability to ask thoughtful questions, collaborate and research internal process documentation and resources as needed.

Required Competencies

Excellent English skills, both written and oral
Collaborative Working
Commitment to Improving quality of service
Customer Focus
Effective Communication.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Job: Test Center Operations

Job Family: LEARNING_&_CONTENT_DELIVERY

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 24057

Apply Now

Refine Your Search

quality coordinator jobs in uttar pradesh

Advanced Associate, Test Center Support

Sales Executive / Order & Payment Coordinator

QA cum IT Project Coordinator

Senior Project Manager/Programme Manager

Associate, Literacy Field

Executive

Client Coordinator

IT- Project Coordinator (1 to 2 Years)

Assistant, Accounts Payable Services

[PXL] : Project Coordinator

Project BIM Coordinator

Customer Relationship Executive

Business Analyst / Project Coordinator

Pre Primary Coordinator

Sr. Program Manager - AOP

TPA Executive

Tutor

Sales Coordinator

Advanced Associate, Portfolio Management

Service Process Coordinator

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