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Senior QA & Training Executive
CXO Suites —Panchkula, Haryana
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Office
- Presentation skills
- Human resources
- Paid sick time
Quick apply
12h

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Senior QA & Training Executive

CXO Suites -
Panchkula, Haryana

Quick apply

Job details

Full-time
₹25,000 - ₹35,000 a month
12 hours ago

Benefits

Paid sick time

Qualifications

Microsoft Office
Quality assurance
Presentation skills
Human resources
Organizational skills
Communication skills

Full job description

We are looking for a Senior QA & Training Executive to ensure high-quality customer interactions and employee performance. The ideal candidate will be responsible for monitoring quality standards, conducting audits, identifying improvement areas, and delivering training sessions to enhance team productivity and service quality.

Key Responsibilities

Monitor and evaluate calls, chats, emails, and customer interactions.
Conduct regular quality audits and provide constructive feedback.
Prepare QA reports and performance improvement plans.
Identify training needs based on quality findings.
Develop and deliver onboarding and refresher training programs.
Track employee performance and training effectiveness.
Maintain quality standards and ensure process compliance.
Collaborate with team leaders and management to improve overall performance.
Create training materials, SOPs, and knowledge base documents.

Requirements

2+ years of experience in Quality Assurance, Training, or a similar role.
Strong communication and presentation skills.
Experience in conducting audits and performance evaluations.
Ability to analyze data and identify performance gaps.
Proficiency in MS Office and reporting tools.
Strong attention to detail and organizational skills.

Preferred Skills

Quality Monitoring
Coaching & Mentoring
Training Delivery
Performance Analysis
Process Improvement
Report Preparation
Team Development

Benefits

Competitive Salary
Performance-Based Incentives
Career Growth Opportunities
Professional Development Support

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Paid sick time

Work Location: In person

Quick apply

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Senior QA & Training Executive

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