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Travel Support - Supervisor

NES Internal -
Bengaluru, Karnataka

Apply Now

Job details

Permanent

Benefits

Health insurance
Paid time off
Flexible schedule
Paid sick time

Qualifications

Management
Analysis skills
Bachelor's degree
Team management
Leadership
Communication skills

Full job description

Posted: 06/05/2026

Competitive Salary
BANGALORE, India
Permanent

Ever wanted to lead high-impact corporate travel operations across global markets? Step into the role of Supervisor – Travel Support and play a critical role in delivering seamless, compliant, and cost-effective travel solutions for NES Fircroft’s Middle East and India operations.

Role Objective
To oversee and manage end-to-end Middle East corporate travel operations, ensuring exceptional service delivery, policy compliance, cost optimization, and traveler safety. This role acts as a subject matter expert (SME) for Middle East travel while leading, mentoring, and developing a high-performing travel support team.

What You’ll Be Doing
Corporate Travel Operations

Supervise end-to-end corporate travel bookings including air, hotels, ground transportation, and ancillary services for Middle East and India regions
Ensure strict adherence to travel policies, SLAs, and quality standards
Manage complex itineraries, VIP travelers, last-minute requests, and schedule changes
Act as the primary escalation point for operational and service-related issues
Conduct regular quality checks, service reviews, and feedback sessions
Identify gaps and develop corrective action plans to enhance service delivery
Lead invoicing query calls and ensure timely pack creation to enable accurate and on-time invoicing
Conduct weekly team meetings and circulate Minutes of Meeting (MoM)
Plan and manage projects by setting objectives, allocating tasks, monitoring progress, resolving conflicts, and mentoring team members

Stakeholder Management

Serve as the key operational contact for Middle East corporate travel stakeholders
Build and maintain strong relationships with internal and external stakeholders
Address feedback proactively and implement corrective/preventive actions
Participate in service review meetings and support account retention initiatives

Process & People Management

Maintain updated process documentation, SOPs, and client requirement trackers
Supervise, coach, and mentor a team of travel coordinators
Allocate workloads, monitor productivity, and ensure coverage across Middle East time zones
Conduct regular quality audits, performance reviews, and refresher training
Act as a Subject Matter Expert (SME) for Middle East corporate travel operations

Supplier & Vendor Coordination

Manage Middle East travel suppliers including airlines, hotels, car rentals, payment solutions, and TMCs
Ensure contractual compliance and resolve supplier-related service issues
Conduct regular vendor review meetings to improve service quality and efficiency
Support implementation of new technologies and process enhancements

Cost Control & Reporting

Monitor and enforce best fare practices and cost-saving initiatives
Prepare operational and management reports on transactions, savings, KPIs, and policy compliance
Maintain KPI dashboards, cost-to-company reports, team observations, and monthly planners

Risk Management & Traveler Support

Ensure duty of care procedures are followed for Middle East travelers
Handle emergency situations including flight disruptions, regional unrest, or health alerts
Ensure accurate traveler tracking and timely communication during disruptions

Systems & Process Management

Ensure effective use of Online Booking Tools (OBTs) and GDS platforms
Support automation, system enhancements, and process improvements
Maintain data accuracy, confidentiality, and compliance at all times

What We’re Looking For
Key Skills & Competencies

Strong knowledge of Middle East / GCC corporate travel operations
Proven leadership and team management capabilities
Hands-on experience with GDS and OBT platforms
Excellent communication, stakeholder, and client-handling skills
Ability to manage escalations and high-pressure situations
Strong analytical, reporting, and problem-solving skills

Qualifications & Experience

Graduate or equivalent qualification
6–10 years of experience in corporate travel operations
Minimum 2 years in a supervisory or team lead role
Proven experience supporting Middle East / GCC corporate clients

Why NES Fircroft?
Attractive Compensation: Competitive salary and benefits, including medical insurance and health check-ups.
Flexible Work Environment: Enjoy a hybrid work model and flexible hours to maintain work-life balance.
Career Growth: Continuous training and clear progression pathways to help you achieve your career goals.
Fun Culture: Participate in regular team events, social activities, and engaging staff nights.
Generous Leave Policy: 18 days of paid leave plus birthday leave, 12 days of casual/sick leave, and 12 bank holidays. Paid leave increases to 20 days after 2 years.
Health & Wellness: Sponsored gym memberships and wellness programs to keep you in top shape.
“Empower our future with your talent. Join our sustainable energy mission!”

Join Us & Power the Change! Apply now to be part of a forward-thinking, growing team making waves in the staffing industry.

Rahul Lamani Talent Acquisition Associate

Apply Now

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