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Manager - Medical Underwriting

AxisMaxlife -
Remote

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Job details

Full-time
5 days ago

Qualifications

Succession planning
Microsoft Excel
Management
Finance
Master's degree
Analysis skills
Supervising experience
Science
Presentation skills
Bachelor's degree
Business Administration
Leadership
Communication skills

Full job description

About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description

JOB DESCRIPTION

Manager – Medical Network Profile

Underwriting Department | Medical Network & Channel Management

Job Title

Manager – Medical Network Profile

Department

Underwriting

Sub-Function

Medical Network & TPA Governance

Reports To

Chief Manager Medical Network

Employment Type

Full-Time

Location

Mumbai

ROLE PURPOSE

The Manager – Medical Network Profile is a pivotal leadership role within the Underwriting Department, responsible for overseeing the end-to-end performance of the medical network team. The role holder will drive channel performance management, enforce TPA governance frameworks, and deliver actionable insights through advanced dashboarding and reporting. This position demands a strategic thinker with strong analytical capabilities, coupled with exceptional interpersonal and communication skills to influence stakeholders at all levels.

KEY RESPONSIBILITIES

Channel Performance Management

Monitor, evaluate, and optimize the performance of all channels to ensure alignment with business targets and underwriting objectives.
Develop and implement channel-specific KPIs, benchmarks, and performance scorecards.
Identify performance gaps and collaborate with internal and external stakeholders to implement corrective action plans.
Analyze channel trends and provide strategic recommendations to enhance Channel efficiency and cost-effectiveness for medical network
Track cost trends, utilization patterns, and network penetration metrics on a regular basis.

TPA Governance

Establish, manage, and continuously improve the TPA (Third Party Administrator) governance framework in line with regulatory and company standards.
Conduct regular audits, reviews, and assessments of TPA performance against contractual SLAs and compliance obligations.
Liaise with TPAs to resolve escalations, disputes, and operational challenges in a timely manner.
Ensure proper documentation, reporting, and escalation protocols are maintained across all TPA engagements.
Collaborate with legal, compliance, operations, UW & IT teams to ensure TPAs adhere to company policies and regulatory requirements.

Dashboarding & Reporting

Design, develop, and maintain comprehensive dashboards that provide real-time visibility into Medical Network Team performance, UW analytics, and channel metrics.
Generate periodic management reports (weekly, monthly, quarterly) tailored to different stakeholder audiences including senior leadership.
Translate complex data sets into clear, concise, and actionable insights for decision-making.
Collaborate with IT and data analytics teams to enhance reporting infrastructure and automation capabilities.
Ensure data accuracy, integrity, and consistency across all reporting tools and platforms.

People Management

Lead, coach, and develop a team, fostering a high-performance culture.
Set clear objectives, conduct regular performance reviews, and provide continuous feedback and development opportunities.
Drive team engagement, motivation, and retention through effective leadership and a collaborative working environment.
Identify talent gaps and support recruitment, onboarding, and succession planning efforts.
Promote cross-functional collaboration and knowledge sharing across departments.

QUALIFICATIONS & EXPERIENCE

Bachelor's degree in Science , Commerce, Business Administration, , Finance, or a related field; Master's degree is an advantage.
Minimum 8-10 years of progressive experience in Insurance, insurance, or managed care, with at least 2-3 years in a management or supervisory capacity.
Demonstrated experience in TPA management & governance, and channel performance optimization.
Strong proficiency in excel, and MS suites
In-depth understanding of medical network operations, Life / Health Insurance operations

CORE COMPETENCIES

Technical Competencies

Behavioural Competencies

Channel & TPA Performance Management

TPA Governance & Compliance

Reporting, MIS & Dashboarding

Underwriting Principles

Strategic Reporting & Insights

People Skills & Team Leadership

Effective Communication

Executive Presentation Skills

Stakeholder Management

Problem-Solving & Decision-Making

PEOPLE, COMMUNICATION & PRESENTATION SKILLS

The role demands an individual who excels in building relationships and driving influence across the organization:

People Skills: Proven ability to lead diverse teams, manage performance constructively, and cultivate a collaborative and inclusive team environment.
Communication Skills: Excellent written and verbal communication skills with the ability to convey complex technical and analytical information to non-technical audiences clearly and effectively.
Presentation Skills: Strong ability to design and deliver compelling, data-driven presentations to senior management, executive committees, and external stakeholders including TPAs and network partners.
Negotiation & Influencing: Ability to negotiate with TPAs and channel partners to drive value and ensure adherence to governance standards.
Emotional Intelligence: High degree of self-awareness and empathy, enabling effective conflict resolution and team motivation.

KEY RELATIONSHIPS

Internal: Underwriting, Issuance , Finance, Compliance, IT & Data Analytics, Sales, and Senior Leadership Team.
External: Third Party Administrators (TPAs),

State

Home Office

Branch

Gurugram -90C

Department

Underwriting and Claims

Function

Underwriting - Retail & Medical Network

Posted On

05-Jun-2026

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